<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
<p><strong>Robert Half is partnering with a respected organization to identify a polished and highly capable Customer Service Representative who excels in client-facing environments and takes pride in delivering a high standard of service. This role is ideal for someone who enjoys problem-solving, clear communication, and acting as a key point of contact between customers and internal teams.</strong></p><p><br></p><p>What You’ll Do</p><p>As a Customer Service Representative, you’ll play a critical role in maintaining positive customer relationships and ensuring smooth day-to-day operations. Responsibilities may include:</p><ul><li>Serving as the primary point of contact for customers via phone, email, and internal systems</li><li>Responding to inquiries, resolving issues, and escalating complex concerns when appropriate</li><li>Documenting customer interactions accurately and maintaining detailed records</li><li>Coordinating with internal departments to ensure timely follow-up and resolution</li><li>Processing requests, orders, or service updates in internal systems</li><li>Maintaining a professional, calm, and solution-oriented approach in all interactions</li><li>Identifying recurring issues and proactively suggesting process or service improvements</li></ul><p><br></p>
<p>We are looking for a skilled and dedicated Customer Service Representative to join our team in Houston, Texas. In this long-term contract role, you will play a key part in supporting logistics operations and ensuring the highest level of customer satisfaction. If you excel in managing processes, coordinating resources, and fostering positive relationships, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction.</p><p>• Coordinate logistics processes, ensuring smooth communication between suppliers, customers, and internal teams.</p><p>• Oversee billing functions and revenue accounting tasks to guarantee accuracy and compliance.</p><p>• Conduct research to identify solutions and improve business operations.</p><p>• Train and onboard new team members, ensuring they are well-versed in company policies and procedures.</p><p>• Manage claim administration and risk management activities to minimize disruptions.</p><p>• Collaborate with business units to align operations with organizational goals.</p><p>• Handle public relations efforts to enhance the company’s reputation and client relationships.</p><p>• Monitor and evaluate staffing needs, ensuring adequate resources are available to meet demands.</p><p>• Support commission and expense account functions to maintain financial efficiency.</p>
<p>We are seeking a detail-oriented and personable Sales Support Representative to support our sales team in managing electronic connector accounts. This role requires someone who can balance multiple priorities, maintain strong relationships with over 100 customers, and ensure smooth order processing and communication.</p><p><br></p><ul><li>Support sales by managing coding, pricing approvals, registration in systems, shipments, and general customer correspondence.</li><li>Build and maintain strong, personable connections with a large customer base (100+ accounts).</li><li>Own territory responsibilities and serve as primary support for an assigned sales manager.</li><li>Collaborate effectively with a 3-person team in a positive, team-oriented environment.</li><li>Manage email correspondence and light phone communication efficiently.</li><li>Accurately enter and maintain data in internal systems (SAP, Keytone, Excel, O365).</li></ul>
<p><strong>Customer Service / Segmentation Specialist II</strong></p><p><strong>Shift:</strong> Second Shift (3:30 PM – 12:00 AM)</p><p><strong>Schedule:</strong> Full-Time | Onsite</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking two highly motivated <strong>Customer Service / Segmentation Specialist II</strong> professionals to support anticipated growth and workforce needs at an onsite operations location in Weston. This is a <strong>second-shift, onsite role</strong> requiring strong attention to detail, technical aptitude, and a commitment to quality and consistency.</p><p>In this role, you will function as a senior-level producer of pre-operative plans, contributing directly to departmental production targets. Demand continues to grow, and while overtime is infrequent, extended workweeks (55+ hours) may occasionally be required.</p><p><strong>This is not a remote position.</strong></p><p><strong>Core Shift Hours</strong></p><ul><li><strong>3:30 PM – 12:00 AM</strong></li><li>Overtime may be required based on business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Create and manage cases using a proprietary case management system</li><li>Review CT scans to ensure conformity with established surgical protocols</li><li>Segment CT scans using specialized software to create accurate 3D anatomical bone models</li><li>Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures</li><li>Review CT segmentations and surgical plans for:</li><li>Anatomical landmark accuracy</li><li>Implant sizing and positioning</li><li>Upload completed pre-operative plans to field-based personnel</li><li>Accurately document all activities in accordance with prescribed methods and procedures</li><li>Follow detailed work instructions to ensure consistent, high-quality output</li><li>Meet individual, team, and departmental production and quality targets</li></ul>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Do you love helping people, crushing challenges, and being the person everyone knows they can count on? Then you’ll fit right in! We’re looking for a Senior Customer Service Representative who brings upbeat energy, strong leadership, and next-level customer support skills.</p><p><br></p><p>What You’ll Be Doing</p><ul><li>Jump in to solve complex customer questions with confidence and a friendly attitude.</li><li>Support our team as a mentor, coach, and go-to problem solver.</li><li>Deliver excellent service through phone, email, chat, or in-person interactions.</li><li>Track and improve processes to create smoother, faster, better customer journeys.</li><li>Collaborate across departments to keep communication strong and solutions flowing.</li><li>Keep accurate records and help support department reporting.</li><li>Stay knowledgeable on products, policies, and updates — you’re the team’s resource!</li></ul><p><br></p>
<p>We are seeking an experienced Customer Service Representative to support a high‑volume repair intake environment within the medical device space (endoscopy, sports medicine, and related products). This role is fully remote and requires working Pacific Standard Time hours. The ideal candidate has prior experience in a phone and email queue, strong customer communication skills, and comfort working in a fast‑paced virtual or call‑center environment.</p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls through a round‑robin phone system (Genesis), supporting a high‑volume call queue with scheduled breaks for email work and personal time.</li><li>Serve as the first point of contact for repair intake requests, including endoscopy and sports medicine equipment.</li><li>Address customer inquiries, complaints, and repair‑related claims in a professional and efficient manner.</li><li>Provide support for sales‑related activities, including promotions, installations, and purchase order processing.</li><li>Accurately document customer interactions, repair requests, and case details in ServiceMax/Salesforce (SAP preferred).</li><li>Maintain compliance with consumer laws, internal procedures, and established service guidelines.</li><li>Collaborate with internal teams to improve customer experience based on feedback and service trends.</li><li>Monitor customer interactions to identify opportunities for process improvement and enhanced communication.</li><li>Support repair supervisors and customer care teams by ensuring consistent, high‑quality service delivery.</li></ul><p><br></p>
<p>A busy company in the Flanders area is seeking a Customer Service Representative to join their growing organization. This Customer Service Representative will get the chance to join a growing team that offers work schedule flexibility and career advancement. The ideal Customer Service Representative will have prior experience in the manufacturing industry, have business to business customer service experience, and be local to Flanders. Responsibilities of this Customer Service Representative will include but not be limited to the below: </p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Process customer orders, quotes, and account requests with precision and efficiency.</p><p>• Collaborate with sales, operations, and logistics teams to guarantee timely delivery and fulfillment.</p><p>• Address and resolve customer concerns professionally, escalating complex issues when necessary.</p><p>• Maintain up-to-date customer records, documentation, and communication logs to ensure accuracy.</p><p>• Track order status, monitor backorders, and oversee delivery timelines to meet customer expectations.</p><p>• Provide clients with detailed product, pricing, and service information.</p><p>• Assist in account management initiatives and contribute to customer retention strategies.</p><p>• Identify opportunities to enhance processes and improve the overall client experience.</p><p><br></p><p>This Customer Service Representative position is paying between $65,000 and $75,000 annually depending on experience. If interested in this Customer Service Representative role, apply today! </p>
<p><strong>Customer Service Representative (Skilled)</strong></p><p><strong>Contract Length:</strong> 78‑Week Contract</p><p><strong>Pay:</strong> $20/hour (W2)</p><p><strong>Location:</strong> Remote or Central Time Zone Support (team operates in CST)</p><p><strong>Schedule:</strong> Standard business hours</p><p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Customer Service Representative</strong> to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience.</p><p>This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support related to sales, order processing, installations, promotions, and general inquiries.</li><li>Maintain positive customer relationships through clear, timely, and professional communication.</li><li>Investigate and resolve customer complaints in alignment with applicable consumer laws and internal policies.</li><li>Handle order‑related tasks, including reviewing information, coordinating with representatives, and troubleshooting account issues.</li><li>Support organizational initiatives to educate customers and proactively address common questions.</li><li>Assist in developing and implementing improvements in response to customer survey insights.</li><li>Follow established procedures and work routines while adhering to defined guidelines and documentation standards.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Radnor, Pennsylvania. This is a contract position offering an excellent opportunity to support customers by providing detailed guidance and resolving inquiries efficiently. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer questions related to tax documents, insurance policies, claims, and billing inquiries.</p><p>• Deliver clear explanations of forms, notices, and account details to ensure customer understanding.</p><p>• Offer guidance on company procedures, compliance standards, and best practices.</p><p>• Escalate complex concerns to appropriate departments, ensuring timely resolutions and follow-ups.</p><p>• Maintain accurate and detailed records of customer interactions in the designated system.</p><p>• Coordinate with internal teams to address and resolve customer issues effectively.</p><p>• Meet established performance goals, including response times, issue resolution, and customer satisfaction.</p><p>• Stay up to date with current regulations, company policies, and industry standards to provide reliable information.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fort Worth, Texas. In this role, you will play a vital part in ensuring smooth communication with customers, managing orders, and maintaining accurate data records. The ideal candidate is detail-oriented, eager to learn, and committed to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to customer inquiries and provide clear information regarding pricing, delivery schedules, and other details.<br>• Assist in setting up new customer accounts and ensuring all necessary documentation is completed.<br>• Maintain a detail-oriented and supportive approach during all interactions to foster positive relationships.<br>• Process customer orders accurately in the system and coordinate with internal departments as needed.<br>• Review expedited orders to ensure compliance with company guidelines before approval.<br>• Provide required documentation, including specification sheets, drawings, and certifications.<br>• Update and manage data across multiple customer portals to ensure accurate records.<br>• Upload essential documents such as order confirmations and shipping details to relevant systems.<br>• Monitor data quality and address discrepancies to prevent downstream issues.
We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
<p>We are seeking an experienced Customer Service Representative to join our team on a contract basis in Hudson, Ohio. The ideal candidate demonstrates outstanding communication skills and excels in managing customer interactions across multiple channels. If you thrive in fast-paced settings and are committed to delivering exceptional service, we want to hear from you.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone and email, providing prompt and accurate resolutions to ensure customer satisfaction.</li><li>Process orders with attention to detail and accuracy within the company’s order entry system.</li><li>Handle both inbound and outbound calls, addressing customer concerns and delivering information in a professional manner.</li><li>Maintain thorough customer records and track communications within the CRM system.</li><li>Collaborate with team members to achieve service objectives and meet project deadlines.</li><li>Troubleshoot issues and provide solutions to customers, escalating as needed to ensure optimal outcomes.</li><li>Participate in video interviews and onboarding processes as part of the hiring requirements.</li><li>Adapt to a flexible schedule, including in-office work three days per week.</li><li>Follow all company policies and procedures to maintain consistency and compliance.</li></ul>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p>
<p>Robert Half is looking for a motivated Customer Service Representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment.</p><p>• Verify shipping, billing, pricing, and purchase order details to maintain accuracy.</p><p>• Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes.</p><p>• Collaborate with sales staff to provide support and address customer needs effectively.</p><p>• Communicate regularly with both internal teams and external customers to resolve inquiries and issues.</p><p>• Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions.</p><p>• Address and document customer complaints, ensuring timely resolution.</p><p>• Handle product returns following company procedures to maintain customer satisfaction.</p><p>• Ensure compliance with safety, quality, and regulatory standards while adhering to company policies.</p><p>• Support team members with data entry and order intake, fostering a collaborative work environment.</p>
<p><strong>Customer Support Representative</strong></p><p><strong>Hybrid | Established Insurance Organization | Career Growth</strong></p><p>Our client, a respected and community‑focused organization in the insurance industry, is hiring a <strong>Customer Support Representative</strong> to join their Customer Service Center. If you enjoy helping people, solving problems, and providing clear guidance during meaningful moments, this is a great opportunity.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Support customers by phone (and occasional written communication)</li><li>Explain insurance products and handle sensitive inquiries with empathy</li><li>Analyze member accounts to complete changes (beneficiary, coverage, payment method, etc.)</li><li>Use strong judgment and problem‑solving to resolve complex situations</li></ul><p><strong>Why You’ll Love This Role</strong></p><ul><li><strong>Hybrid flexibility</strong> after on-site training</li><li><strong>Career development + continuous training</strong></li><li><strong>Supportive team culture</strong></li><li><strong>Predictable rotating schedule:</strong> 8–4 and 9–5</li></ul><p><strong>What You Bring</strong></p><ul><li>Strong communication and customer service skills</li><li>Empathy, professionalism, and emotional intelligence</li><li>Solid analytical and problem‑solving abilities</li><li>Proficiency with Microsoft Office + accurate data entry</li></ul><p><strong>Interested?</strong></p><p>Contact <strong>Christin, Erin, or Lydia</strong> at <strong>(563) 359‑7535</strong> to learn more!</p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Chilton, Wisconsin. This role is ideal for individuals with strong interpersonal skills, computer proficiency, and a background in customer service or administrative support. Working in the non-profit sector, this position offers an opportunity to make a meaningful impact while delivering excellent service.</p><p><br></p><p>Responsibilities:</p><p>• Process applications efficiently and accurately, ensuring all required information is complete.</p><p>• Provide exceptional service by responding to inbound calls and addressing customer inquiries in a timely manner.</p><p>• Handle outbound calls to follow up on application statuses or gather additional information when necessary.</p><p>• Manage order entry tasks, updating records and maintaining data integrity.</p><p>• Utilize computer systems to track, update, and process customer information.</p><p>• Support administrative tasks related to application processing and customer communication.</p><p>• Collaborate with team members to resolve issues and improve service delivery.</p><p>• Maintain a detail-oriented approach and uphold the organization’s values during all client interactions.</p><p>• Ensure compliance with company policies and procedures while handling sensitive information.</p><p>• Identify opportunities for process improvements and contribute suggestions to enhance workflow.</p>
<p>40,000 - 50,000</p><p><br></p><p>Benefits:</p><ul><li>medical/dental/vision</li><li>401k</li><li>Bonus structures & increases</li><li>Paid time off</li></ul><p>Our client in the Bridgewater area is looking for a Customer Service Representative for their team. This role will become the vital link between customers and supply chain operations. In this front-facing role, you’ll handle a wide range of customer inquiries, resolve issues with urgency, and help ensure a seamless order experience. You will wear many hats, supporting diverse business needs and collaborating across departments. This position is on-site in office, Monday-Friday with standard office hours.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Address customer inquiries via phone, email, and other channels in a timely manner</li><li>Serve as a liaison between customers and the internal supply chain team, tracking and managing orders through the system</li><li>Accurately resolve issues including broken product, packaging problems, and order discrepancies</li><li>Quickly escalate urgent situations as needed, always focused on delivering positive solutions</li><li>Maintain comprehensive and accurate records within company systems</li></ul><p><br></p>
<p><strong>Customer Service Representative</strong></p><p><strong>Onsite | 7:00 AM–3:30 PM | Contract Through August | Hiring Now for March 1st Start</strong></p><p><br></p><p>Our client is a leading manufacturing and recycling operation to support a key leave‑coverage need on their Customer Service team. We’re seeking a detail‑driven, friendly, and <strong>highly dependable Customer Service Representative</strong> who <strong>enjoys being the central point of coordination across customers, operations, and internal partners.</strong></p><p><br></p><p>This role plays a vital part in keeping daily shipments running smoothly and ensuring a positive experience for customers and the onsite production team.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage daily truckload schedules and coordinate delivery timing with customers</li><li>Communicate with the production/dock team about live loads, delays, and schedule changes</li><li>Collect, process, and accurately enter paperwork for each truckload</li><li>Track customer‑specific requirements and maintain accurate documentation</li><li>Support Accounting with invoice follow‑up and unpaid items</li><li>Perform basic math conversions (kg → lbs → tons)</li><li>Leverage Excel to support reporting needs</li><li>Adjust to daily operational changes and pivot quickly when schedules shift</li></ul><p><strong>Why This Role Matters</strong></p><p>This position is the communication hub for a busy operational environment. Your accuracy, clarity, and responsiveness directly impact customer satisfaction, internal coordination, and the smooth flow of daily materials handling.</p><p><br></p><p>If you’re someone who enjoys staying organized, helping customers, and being the daily connector across a busy operation, this is a great way to make an impact! Connect with our team today to learn more (563) 359-7535</p><p><br></p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>Robert Half is seeking seasoned Customer Service Representatives in Charlotte, NC to support a premier client in the insurance industry. The Customer Service Representative will be responsible for inbound calls and account management, and is an excellent fit for dedicated, detail-oriented professionals. Apply to become a Customer Service Representative today!</p><p><br></p><p><strong>Onsite</strong></p><p><strong>Contract-to-hire</strong></p><p><strong>40 hours per week</strong></p><p><br></p><p>· Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </p><p>· Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </p><p>· Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </p><p>· Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </p><p>· Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois near Elmwood Park. In this role, you will be responsible for delivering exceptional service to customers while maintaining strong relationships with internal teams and external stakeholders. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to ensuring customer satisfaction through attentive communication and efficient problem-solving.</p><p><br></p><p>Compensation: $19-$22 per hour</p><p>7:00am-3:30pm or 7:30am-4:00pm</p><p>Onsite </p><p>Near elmwood park, and they have parking. </p><p>Benefits: Medical, Dental, Vision, 401k, PTO and Sick days</p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Foster strong communication and collaboration with the outside sales team and other divisions to ensure seamless customer service.</p><p>• Build and maintain customer trust and satisfaction across all company locations.</p><p>• Respond to customer inquiries.</p><p>• Identify and implement process improvements.</p><p>• Collect and analyze customer information to consistently exceed their expectations.</p><p>• Provide accurate support in areas such as quotes, pricing, freight costs.</p><p>• Utilize company systems to create quotes and input orders.</p><p>• Update and verify customer account details.</p><p>• Balance company policies with customer needs, making decisions that benefit both parties and escalating issues to management when necessary.</p>
<p>We are currently seeking <strong>detail-oriented, customer-focused professionals</strong> with experience in <strong>medical billing, collections, or patient account services</strong> to join our team on a contract basis.</p><p>These roles support the financial side of patient care—helping individuals understand their benefits, resolve account balances, and navigate payment options with confidence and compassion.</p><p>Why This Opportunity?</p><ul><li>Gain experience in a fast-paced healthcare environment</li><li>Flexible scope—support both <strong>patient financial services</strong> and <strong>customer service</strong> functions based on business needs</li><li>Work alongside an experienced leadership team (interviews conducted with Tonya)</li><li>Make a meaningful impact on the patient financial experience</li></ul><p>What You’ll Do</p><p>Patient Financial Services & Collections</p><ul><li>Communicate with patients by phone and in person to review account balances and collect payments</li><li>Help patients understand their insurance coverage, benefits, and financial responsibility</li><li>Monitor and manage payment plans to ensure compliance with established guidelines</li><li>Follow up on past-due accounts and coordinate with external collection agencies when appropriate</li><li>Review account ledgers, bankruptcy notices, and deceased patient accounts for proper processing</li><li>Maintain accurate records, update demographics, and resolve returned mail or account discrepancies</li></ul><p>Customer Service & Patient Account Support</p><ul><li>Deliver a <strong>patient-centric service experience</strong> by responding to account questions via phone, portal messages, and in person</li><li>Calculate balances, process payments, and establish payment plans using online tools</li><li>Research and resolve claims or billing discrepancies</li><li>Update insurance and guarantor information as needed to ensure accurate billing</li><li>Support scheduling and coverage verification by confirming in-network benefits and reimbursement policies</li><li>Identify opportunities to improve workflows and enhance the patient experience</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. In this Contract to permanent position, you will play a vital role in building strong customer relationships, ensuring seamless service delivery, and addressing client needs effectively. This is an excellent opportunity to contribute to a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Build and maintain strong relationships with assigned customers by understanding their unique needs and preferences.<br>• Manage order processing, track shipments, and provide prompt updates to clients.<br>• Address customer concerns by offering personalized solutions and escalating complex issues as needed.<br>• Keep detailed and accurate records of customer interactions, transactions, and feedback.<br>• Provide product-related information, including nutritional details and compliance with food service regulations, to assist customers.<br>• Collaborate with sales, logistics, and operations teams to ensure smooth order fulfillment and high levels of customer satisfaction.<br>• Monitor customer accounts proactively to identify potential challenges and provide timely support.
