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2 results for Help Desk Analyst Ii in Omaha, NE
- Papillion, NE
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.<br><br>Responsibilities:<br>• Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.<br>• Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.<br>• Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities.<br>• Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently.<br>• Support account administration and directory-related tasks, including routine work within Active Directory.<br>• Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions.<br>• Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule.<br>• Address basic networking and connectivity issues and escalate more complex problems when necessary.<br>• Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities.
- 2026-04-24T00:00:00Z
- Omaha, NE
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an experienced Business Analyst to drive AI initiatives and streamline legal workflows for a long-term contract position in Omaha, Nebraska. This role requires a proactive approach to process mapping, requirement gathering, and solution design while collaborating with attorneys, project managers, and technical teams. If you have a strong background in business analysis, automation, and AI tools, we encourage you to apply and contribute to innovative projects.<br><br>Responsibilities:<br>• Analyze and document legal and administrative workflows to identify areas for improvement and automation.<br>• Collaborate with attorneys and business teams to roll out AI tools and optimize their integration into workflows.<br>• Gather, define, and communicate business and technical requirements to stakeholders and developers.<br>• Lead initiatives involving Power Apps and Dataverse to enhance productivity and efficiency.<br>• Partner with third-party vendors and internal teams to manage and execute Dataverse-related projects.<br>• Identify and evaluate potential AI use cases to enhance operational processes.<br>• Develop and support automation solutions for internal processes to improve efficiency.<br>• Provide project management support for various initiatives, ensuring timely delivery and stakeholder satisfaction.<br>• Assist in designing data strategies and reporting solutions to meet organizational needs.<br>• Coordinate with developers and vendors to implement integrations seamlessly.
- 2026-04-24T00:00:00Z