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3 results for Desktop Support Analyst in New Haven, CT
- Ridgefield, CT
- onsite
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.<br>• Diagnose and resolve technical issues efficiently using a ticketing system.<br>• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.<br>• Manage disaster recovery backup solutions, ensuring data integrity and security.<br>• Escalate unresolved issues to appropriate teams or personnel as necessary.<br>• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.<br>• Collaborate with vendors and partners to resolve complex client issues.<br>• Document resolutions thoroughly for scalability and future reference.<br>• Assist the Proactive team with technical services and project-related support tasks.
- 2026-04-21T00:00:00Z
- Manchester, CT
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- <p><strong>Help Desk Technician – Level 2</strong></p><p><strong>Location:</strong> Manchester, CT</p><p><br></p><p>A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve Level 2 desktop, hardware, and software issues</li><li>Support Windows environments, Microsoft 365, and Active Directory</li><li>Escalate complex issues as needed and document work in a ticketing system</li></ul><p><br></p><p><br></p>
- 2026-04-22T00:00:00Z
- Stamford, CT
- onsite
- Temporary / Contract
- 20 - 22 USD / Hourly
- We are looking for a skilled PC Technician to join our team in Stamford, Connecticut, on a contract basis. In this role, you will play a crucial part in deploying, configuring, and supporting IT hardware and software for end users. This position offers an opportunity to work hands-on with both Windows and Apple systems in a dynamic environment within the financial services industry.<br><br>Responsibilities:<br>• Prepare and configure laptops to replace outdated devices, ensuring adherence to established setup procedures.<br>• Handle decommissioning of laptops by performing data sanitization processes according to company standards.<br>• Provide physical installation and support for IT hardware, including monitors and other peripherals.<br>• Offer hands-on assistance to end users, addressing technical issues and resolving hardware or software concerns.<br>• Utilize expertise in Windows 11 and Apple iOS to troubleshoot and optimize system performance.<br>• Administer Active Directory for user account management and access control.<br>• Leverage knowledge of Microsoft 365 suite to support productivity applications and tools.<br>• Collaborate with team members and stakeholders to ensure seamless IT operations.<br>• Maintain accurate documentation of processes, configurations, and issue resolutions.<br>• Apply organizational and communication skills to deliver excellent user support.
- 2026-04-22T00:00:00Z