<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: Monday-Friday 10:00am-7:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: Monday- Friday 2:00pm - 11:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.<br><br>Responsibilities:<br>• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.<br>• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.<br>• Prepare and deliver monthly reports to management, providing accurate data and insights.<br>• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.<br>• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.<br>• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.<br>• Ensure department files and records are organized and current, adhering to best practices.<br>• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.<br>• Suggest and implement process improvements to enhance customer service operations.<br>• Handle sensitive data and information with discretion and confidentiality.
We are looking for a meticulous Member Services Representative to join our team in Carmel, Indiana. In this Contract-to-Permanent position, you will play a key role in providing exceptional customer service while maintaining accuracy and efficiency in a fast-paced environment. This role requires someone who can handle frequent interruptions and consistently deliver high-quality results.<br><br>Responsibilities:<br>• Process and input data with speed and precision to meet performance standards.<br>• Respond to customer inquiries and provide accurate information in a focused and attentive manner.<br>• Manage multiple tasks effectively, even in an environment with frequent interruptions.<br>• Maintain and organize records, files, and documents for easy access and retrieval.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Utilize Microsoft Word and Excel to complete various administrative tasks.<br>• Perform basic office duties such as copying, filing, and emailing as needed.<br>• Uphold confidentiality and accuracy in handling sensitive information.<br>• Adapt to changing priorities while maintaining a high level of productivity.
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 10 AM-7 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. <strong>*The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Customer Service Manager to lead and oversee a team of customer service professionals. In this role, you will ensure the seamless execution of the order process from initiation to fulfillment, while fostering a high level of customer satisfaction. The ideal candidate will bring strong leadership skills and a deep understanding of customer service operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage a team customer service representatives, providing guidance and support to meet performance goals.</p><p>• Oversee the entire order process, ensuring accuracy and timely fulfillment to meet customer expectations.</p><p>• Address and resolve customer inquiries and issues promptly, maintaining high levels of satisfaction.</p><p>• Implement and monitor customer service protocols to ensure consistent delivery of quality service.</p><p>• Train and mentor team members to enhance their skills and improve overall team performance.</p><p>• Collaborate with other departments to streamline processes and enhance operational efficiency.</p><p>• Analyze customer service metrics to identify areas for improvement and implement corrective actions.</p><p>• Handle escalated customer service issues with professionalism and poise.</p><p>• Ensure compliance with company policies and procedures across all customer service activities.</p>
<p>We are looking for a personable and organized Receptionist to join our team in Fishers, Indiana. This is a long-term contract position, offering an excellent opportunity for someone who thrives in a detail-oriented and welcoming environment. The ideal candidate will bring a positive attitude and a commitment to providing excellent service to clients and staff.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate staff or location.</p><p>• Answer and manage calls on a multi-line phone system, providing accurate information and transferring calls as needed.</p><p>• Maintain and restock office supplies, ensuring seamless day-to-day operations.</p><p>• Place orders for office supplies and coordinate delivery schedules.</p><p>• Perform general office tasks such as filing, data entry, and organizing documents.</p><p>• Support staff with administrative needs, helping maintain a productive work environment.</p><p>• Ensure the reception area remains clean, organized, and presentable at all times.</p><p>• Handle inbound calls, addressing inquiries with efficiency and professionalism.</p><p>• Collaborate with team members to maintain smooth communication and workflow processes.</p>
<p>We are looking for an experienced and resourceful Senior Executive Assistant to provide high-level administrative support to the Chief Financial Officer and a team of Vice Presidents. This role requires exceptional organizational abilities, attention to detail, and a proactive approach to managing schedules, communications, and projects. As a trusted partner to leadership, you will play a key role in ensuring the smooth operation of the executive office. This is a long-term, fully remote, 40-45 hours per week, contract position that would be for seven-eight months, possibly longer. </p><p><br></p><p>Responsibilities:</p><p>• Manage intricate calendars, schedule meetings, and coordinate travel arrangements for executives.</p><p>• Prepare and edit a variety of documents, including correspondence, presentations, and reports.</p><p>• Act as a liaison between executives and both internal and external stakeholders, maintaining a high level of professionalism at all times.</p><p>• Organize and oversee high-level meetings, including preparing agendas, coordinating logistics, and ensuring follow-up actions are completed.</p><p>• Handle confidential information with the utmost discretion and integrity.</p><p>• Input information into PowerPoint presentations to create high-quality and well-organized materials.</p><p>• Support special projects and strategic initiatives, tracking deadlines and ensuring timely completion.</p><p>• Build and maintain strong relationships across departments to facilitate collaboration.</p><p>• Identify potential process improvements to enhance efficiency and executive productivity.</p><p>• Maintain and organize filing systems, records, and databases relevant to executive operations.</p><p>Provide Project Management support for various projects that VPs are handling </p><p><br></p>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, guests, and staff, ensuring smooth communication and efficient operations within a non-profit organization. Your attention to detail and ability to manage administrative tasks will be vital to maintaining the functionality of our office.<br><br>Responsibilities:<br>• Welcome and assist guests and visitors, ensuring a positive and seamless experience.<br>• Manage incoming and outgoing mail, including deliveries, and distribute them appropriately.<br>• Maintain and update office files, ensuring accurate record-keeping and organization.<br>• Oversee the master calendar, keeping team members informed of important dates and schedules.<br>• Scan physical documents into electronic files to ensure accessibility and security.<br>• Coordinate email correspondence, responding promptly and effectively to inquiries.<br>• Direct guests to appropriate departments or personnel based on their needs.<br>• Provide general administrative support to various departments as needed.
We are looking for an experienced Tax Senior to join our team in Indianapolis, Indiana. In this role, you will leverage your expertise to prepare and review individual and corporate tax returns, ensuring accuracy and compliance with applicable regulations. This position offers an opportunity to work in a dynamic environment where your technical skills and attention to detail will be highly valued.<br><br>Responsibilities:<br>• Prepare and review individual and business tax returns, ensuring accuracy and compliance with tax laws.<br>• Collaborate with clients to gather necessary financial information for tax preparation.<br>• Utilize CCH ProSystem Fx and other software tools to streamline tax processes and maintain efficiency.<br>• Conduct detailed analyses of tax documents to identify potential issues and propose solutions.<br>• Stay updated on changes in tax regulations and apply them to client cases.<br>• Provide guidance and mentorship to less experienced staff members to improve team performance.<br>• Communicate effectively with clients to address inquiries and provide tax planning advice.<br>• Assist in tax-related projects and initiatives to support organizational goals.<br>• Ensure timely completion of tax filings and address any discrepancies.<br>• Develop and maintain strong client relationships to foster trust and satisfaction.
<p>We are looking for an experienced and strategic Chief Financial Officer (CFO) to join our client's leadership team. In this pivotal role, you will oversee the financial operations, risk management, and strategic planning to ensure the organization’s financial health and long-term success. The ideal candidate will bring a deep understanding of regulatory compliance, financial systems, and banking operations to support growth and profitability.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement financial strategies that align with the organization’s mission and long-term goals.</p><p>• Oversee and manage all aspects of accounting, budgeting, forecasting, and financial analysis to ensure accuracy and efficiency.</p><p>• Ensure compliance with federal regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, while maintaining adherence to internal policies and procedures.</p><p>• Lead the organization’s internal controls, audits, and risk management initiatives to safeguard assets and optimize financial performance.</p><p>• Manage capital planning, liquidity, and treasury operations to ensure financial stability and support growth.</p><p>• Provide financial insights and recommendations to the Board of Directors and executive leadership to guide decision-making.</p><p>• Build and mentor a high-performing finance and accounting team, fostering a culture of innovation and accountability.</p><p>• Liaise with regulators, investors, and stakeholders to present financial performance and strategic initiatives.</p><p>• Optimize funding sources and ensure effective asset-liability management to enhance profitability.</p><p>• Stay updated on financial regulations and industry trends to ensure compliance and drive innovation.</p>
We are looking for a talented and experienced Senior Software Engineer to join our team in Westfield, Indiana. In this role, you will lead the development of cutting-edge AI solutions, collaborate with cross-functional teams, and ensure the scalability and security of multi-tenant platforms. This is an exciting opportunity to work in a dynamic environment where innovation and experimentation are highly valued.<br><br>Responsibilities:<br>• Lead and mentor a small team of AI engineers, guiding technical direction and ensuring timely delivery of high-quality solutions.<br>• Design and implement AI-driven agents and chat-based tools that function reliably within a multi-tenant architecture.<br>• Integrate AI workflows with services from providers like OpenAI, Anthropic, or open-source models, ensuring seamless orchestration.<br>• Optimize platform scalability, performance, and security across tenant environments.<br>• Take full ownership of projects, managing everything from architectural design to deployment and performance monitoring.<br>• Collaborate closely with product management, DevOps, and other engineering leads to align project scope and timelines.<br>• Stay informed on advancements in AI technologies and explore new approaches for real-world applications.<br>• Foster a fast-paced, experimentation-driven culture that encourages innovative thinking and rapid delivery.<br>• Champion best practices in engineering to drive continuous improvement and operational excellence.
