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4 results for Help Desk Analyst in Washington, DC

Washington, DC
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills. Responsibilities: • Provide first-line technical support to users, addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation. • Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications. • Administer user accounts and permissions through Active Directory. • Assist with configuring and maintaining desktop systems to meet organizational needs. • Perform basic troubleshooting for system errors and connectivity problems. • Collaborate with other IT teams to escalate and resolve complex technical issues. • Maintain accurate records of issues and their resolutions in the service management system.
2026-04-14T00:00:00Z

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Rockville, MD
onsite
Temporary
38.01 - 42.22 USD / Hourly
Our team is seeking a detail-oriented Workday Analyst for a contract engagement supporting a leading client based in Rockville, Maryland. In this role, you’ll leverage your expertise in Workday to analyze, configure, and support the client’s Human Capital Management (HCM) systems and business processes.Key Responsibilities:<ul><li>Provide day-to-day Workday system support, including troubleshooting, configuration, and data management.</li><li>Serve as a subject matter expert on Workday HCM modules, assisting with ongoing system enhancements, upgrades, and releases.</li><li>Collaborate with HR, Payroll, and IT teams to analyze user requirements and deliver solutions that align with business needs.</li><li>Develop and generate dashboards and reports to deliver actionable insights for decision-makers.</li><li>Interpret and document system and process changes, ensuring clear communication and alignment with stakeholders.</li><li>Support testing, training, and deployment activities for new features or changes within the Workday platform.</li></ul>
2026-04-05T00:00:00Z

Baltimore, MD
onsite
Temporary
30.04 - 34.49 USD / Hourly
Under general supervision, the Accounting Analyst will perform analytical, administrative work. The ideal candidate is an analytical thinker with strong research skills, excellent communication abilities, and the technical capacity to build reports, dashboards, spreadsheets, charts, and databases that support the organizations goals. Collect, organize, and analyze data.Prepare detailed analytical reports and presenting findings to leadership.Monitor accounts to resolve discrepancies.Maintain and update databases.
2026-03-23T00:00:00Z