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1 result for Lead Desktop Support Engineer in Des Moines, IA
- Des Moines, IA
- onsite
- Permanent
- 110000 - 135000 USD / Yearly
- <p>TITLE: Help Desk Support Manager /(Technical Player / Coach role) NOT JUST MANAGEMENT </p><p>LOCATION: HYBRID IN OFFICE WEEKLY BUT YOU CAN FLEX ONSITE. SOME WEEKS 100% REMOTE. </p><p>SALARY: Up to </p><p>• Remote option available, but you must reside in Iowa and be able to work onsite in the Des Moines area each week with schedule flexibility.</p><p>*** For immediate and confidential consideration, please send a message to CARRIE DANGER, SVP Permanent Placement - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p>COMPENSATION:</p><p>• Permanent, direct-hire position with earning potential up to $125K- $130K plus a 20% bonus (based on your years of experience).</p><p>________________________________________</p><p>About the Role:</p><p>Step into a crucial “Player / Coach” technical leadership role where your blend of hands-on technical support and people management will directly shape the quality of IT services for our business. As Help Desk Support Manager, you’ll guide daily operational excellence, serve as a bridge between technical teams and business objectives, and ensure users receive exceptional support.</p><p>________________________________________</p><p>Requirements (Mashed Up):</p><p>• Proven success juggling technical troubleshooting with help desk leadership—comfortable working directly on escalated issues even as you mentor and empower a focused IT support team (3 direct reports within a 10 person department).</p><p>• Experience yourself doing hands on technical work: administering and supporting Windows servers, O365/cloud services, networks, routers/switches, and Citrix/VMware platforms, with a keen eye on performance and security from the ground up.</p><p>• Natural ability to develop and implement new workflows, maintain responsive ticketing processes, and drive continual improvements, with thoughtful IT budget and vendor oversight.</p><p>• Demonstrated strategic thinking—building and executing technical roadmaps—while staying firmly in the day-to-day support environment to address emergent needs and proactively resolve recurring pain points.</p><p>• Comfort working “in the weeds” with troubleshooting, end-user support, and infrastructure issues (storage, Active Directory, MS Exchange, VOIP systems), while being able to communicate impactfully cross-departmentally.</p><p>* JIRA Ticketing System </p><p>• Success upskilling and developing your team—identifying technical gaps and providing coaching to build out core competencies.</p><p>• BONUS if you have experience working with ERP or business application support.</p><p>• Commitment to security best practices for network, data, and end-user assets, and experience maintaining vendor relationships and supporting the company’s data center operations.</p><p>________________________________________</p><p>If you’re equally passionate about technical problem-solving and front-line leadership—and you want to make a clear, positive impact for end users and the business—let’s talk!</p><p>For immediate and confidential consideration, connect with Carrie Danger, SVP Permanent Placement, via LinkedIn or email (email address on LinkedIn profile), or call directly at 515-259-6087.</p><p>Referrals are welcome; bonuses are paid for successful placements! All communication is strictly confidential.</p>
- 2026-03-20T00:00:00Z