<p>We are looking for a skilled Desktop Support Analyst to join our team in Northlake, Texas. This contract position involves providing technical assistance and support to ensure smooth operation of hardware, software, and specialized systems within a manufacturing environment. The role requires a proactive individual who excels at troubleshooting, customer service, and adapting to a fast-paced workplace.</p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Northlake, Tx </strong></p><p><strong>Duration: 2-3 months contract </strong></p><p><strong>Pay: $28-32 per hour</strong></p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive hardware and software support for devices such as PCs, laptops, printers, and iPads used in a manufacturing setting.</p><p>• Manage equipment setups, relocations, and onboarding processes for new users while handling peripheral procurement.</p><p>• Image and reimage devices efficiently using specialized tools and systems.</p><p>• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, and Excel.</p><p>• Ensure adherence to safety protocols, including wearing appropriate gear like lab coats, safety shoes, and hair or beard nets when on the production floor.</p><p>• Troubleshoot hardware and software problems, ensuring minimal disruption to operations.</p><p>• Maintain a detailed inventory of devices and peripherals while ensuring timely updates and replacements.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders.<br><br>Responsibilities:<br>• Provide direct IT support to end users, addressing hardware, software, and connectivity issues.<br>• Assist with office setup and ensure all IT equipment is properly configured and operational.<br>• Coordinate with external vendors to support IT needs and resolve service issues.<br>• Manage and track service desk tickets, ensuring timely resolution and follow-up.<br>• Troubleshoot basic networking issues, including connectivity and performance problems.<br>• Support both PC and Mac environments, conducting installations, updates, and maintenance.<br>• Collaborate with the Lead Engineer to improve IT processes and implement small technical projects.<br>• Maintain and manage Microsoft 365 tools and ensure seamless user experiences.<br>• Deliver excellent customer service across all levels of the organization, fostering positive relationships.<br>• Occasionally provide after-hours or weekend IT assistance as needed.