We are looking for a dedicated Customer Service Representative to join our team in Maryland Heights, Missouri. In this long-term contract position, you will play a key role in ensuring customer satisfaction by delivering exceptional service and support. This opportunity is perfect for individuals with strong communication skills and a passion for assisting clients.<br><br>Responsibilities:<br>• Handle inbound calls professionally and provide accurate information to address customer inquiries.<br>• Manage outbound calls to follow up on customer concerns and ensure resolution.<br>• Process and input customer orders efficiently into the system.<br>• Maintain a high level of accuracy while performing order entry tasks.<br>• Resolve issues or complaints by providing solutions and escalating when necessary.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed and organized records of customer interactions and transactions.<br>• Ensure compliance with company policies and procedures during all customer interactions.<br>• Continuously develop knowledge about company products and services to assist customers effectively.
We are looking for a proactive Member Services Representative to join our team in Saint Louis, Missouri, on a long-term contract basis. This role is ideal for someone passionate about delivering exceptional customer support while maintaining strong organizational skills in a fast-paced environment. As part of the healthcare and social assistance industry, you will play a key role in ensuring smooth operations and positive member experiences.<br><br>Responsibilities:<br>• Accurately process membership applications, payments, and updates to member records.<br>• Reach out to members for renewals and engagement throughout their membership journey.<br>• Provide support during events, including staffing the member services booth at the Annual Session.<br>• Assemble informational packets, certificates, and other materials for members.<br>• Offer administrative assistance such as greeting visitors and handling inquiries.<br>• Ensure timely and effective communication with members via phone and email.<br>• Maintain a high level of accuracy in data entry and record-keeping.<br>• Collaborate with team members to improve processes and workflows.<br>• Address member concerns with professionalism and problem-solving skills.<br>• Stay informed about membership benefits and program updates to provide accurate information.