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3 results for Customer Service Representative in Burlington, MA

Customer Service Representative

Acton, MA
onsite
Temporary
20 - 25 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Acton, Massachusetts. In this role, you will serve as a key point of contact between internal teams and clients, ensuring clear communication and excellent service delivery. This position offers an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences. Responsibilities: • Serve as the primary liaison between technical teams and clients, ensuring clear and accurate communication. • Provide outstanding customer service by answering inbound calls and addressing inquiries promptly and professionally. • Process orders efficiently, ensuring all information is accurately entered into the system. • Handle both inbound and outbound calls to support customer needs and resolve issues effectively. • Maintain a high level of professionalism while working independently to meet service goals. • Collaborate with internal teams to relay critical customer feedback and ensure satisfaction. • Demonstrate adaptability by quickly learning and applying new processes or systems as required. • Travel or transition to a permanent role, if offered, to support organizational needs.
2026-04-16T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-04-13T00:00:00Z

Customer Service Manager

Raynham, MA
onsite
Temporary
33 - 38 USD / Hourly
We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction. Responsibilities: • Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution. • Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs. • Track and analyze performance metrics, providing regular reports to drive continuous improvement. • Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently. • Foster strong relationships with customers by addressing concerns and resolving conflicts effectively. • Implement strategies to enhance customer satisfaction and loyalty through superior service delivery. • Coordinate and optimize scheduling to ensure timely service and operational efficiency. • Promote upselling opportunities by identifying customer needs and offering relevant solutions. • Maintain a clear and precise communication style to effectively interact with customers and team members. • Provide leadership and support to the customer service team, ensuring alignment with organizational goals.
2026-04-01T00:00:00Z