8 results for Help Desk Manager in Arlington, VA

Help Desk Call Center Support

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Help Desk/Desktop Support Analyst

Washington, DC
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills. Responsibilities: • Provide first-line technical support to users, addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation. • Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications. • Administer user accounts and permissions through Active Directory. • Assist with configuring and maintaining desktop systems to meet organizational needs. • Perform basic troubleshooting for system errors and connectivity problems. • Collaborate with other IT teams to escalate and resolve complex technical issues. • Maintain accurate records of issues and their resolutions in the service management system.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Alexandria, VA
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Help Desk / IT Support Specialist to support a local government client. This role will support a smaller, high-touch service desk environment, providing hands-on technical support to end users across the organization. You’ll play a key role in ensuring a seamless user experience by troubleshooting day-to-day technical issues, managing tickets, and supporting both hardware and software needs. This is a great opportunity for someone who enjoys working directly with users and delivering a high level of customer service. Duration: Contract position (W2 only)Location: 100% Onsite in Redmond, Washington Pay rate: up to $30/hourly Key Responsibilities<ul><li>Serve as the first point of contact for end-user technical support via phone, email, and ticketing system </li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity (including Wi-Fi) </li><li>Support and maintain Windows OS environments </li><li>Perform Active Directory administration, including password resets, account setup, and access management </li><li>Assist with device imaging, deployment, and management using SCCM </li><li>Accurately document tickets, resolutions, and processes within the ticketing system </li><li>Provide white-glove support to ensure a positive end-user experience </li><li>Communicate technical solutions clearly to both technical and non-technical users </li><li>Escalate complex issues to appropriate teams when needed </li></ul>
2026-04-02T00:00:00Z

Office Manager

Gaithersburg, MD
onsite
Temporary
23 - 27 USD / Hourly
Are you an organized, detail-oriented professional with exceptional leadership and communication skills? Our company is seeking an experienced Office Manager to oversee daily administrative operations and ensure an efficient, productive work environment. This role requires leadership, organization, and business acumen. Responsibilities: • Manage office operations, including budgeting, supplies, and vendor contracts. • Supervise administrative staff and delegate responsibilities. • Maintain records, reports, and office systems. • Support HR functions such as onboarding and timesheet approval. • Coordinate meetings, events, and communication between departments.
2026-04-01T00:00:00Z

Office Manager

Silver Spring, MD
onsite
Temporary
23 - 27 USD / Hourly
We are seeking a highly organized and motivated Office Manager to join our team. In this pivotal role, you will oversee day-to-day administrative operations and ensure an efficient and positive workplace environment. This position oversees administrative functions and ensures smooth day-to-day office operations. This role requires leadership, organization, and business acumen. Responsibilities: • Manage office operations, including budgeting, supplies, and vendor contracts. • Supervise administrative staff and delegate responsibilities. • Maintain records, reports, and office systems. • Support HR functions such as onboarding and timesheet approval. • Coordinate meetings, events, and communication between departments.
2026-04-01T00:00:00Z

Office Manager

Thurmont, MD
onsite
Permanent
65000 - 80000 USD / Yearly
The Office Manager is responsible for overseeing daily office operations while leading full-cycle recruiting efforts and supervising administrative staff. This role ensures the office runs efficiently, maintains a productive work environment, and supports organizational growth through effective hiring and team management. <ul><li>Oversee daily administrative operations to ensure efficiency and organization</li><li>Maintain office policies, procedures, and systems</li><li>Manage office supplies, vendors, and facility-related needs</li><li>Lead full-cycle recruiting, including job postings, sourcing, screening, interviewing, and onboarding</li><li>Partner with leadership to identify hiring needs and workforce planning strategies</li><li>Utilize various recruiting channels (job boards, social media, networking) to attract qualified candidates</li><li>Maintain applicant tracking systems and ensure a positive candidate experience</li><li>Supervise, train, and evaluate office staff</li><li>Delegate tasks and monitor performance to ensure productivity and quality</li><li>Foster a positive team environment and address employee concerns</li><li>Support employee development, engagement, and retention initiatives</li><li>Ensure hiring and employment practices comply with company policies and labor laws</li><li>Maintain employee records and support HR-related administrative functions</li><li>Assist with onboarding, offboarding, and benefits coordination</li></ul>
2026-03-30T00:00:00Z

Office Manager

Silver Spring, MD
onsite
Temporary
23 - 27 USD / Hourly
Our team is seeking an experienced and highly organized Office Manager to oversee daily administrative operations and support a productive workplace environment. You will oversees administrative functions and ensures smooth day-to-day office operations. This role requires leadership, organization, and business acumen. Responsibilities: • Manage office operations, including budgeting, supplies, and vendor contracts. • Supervise administrative staff and delegate responsibilities. • Maintain records, reports, and office systems. • Support HR functions such as onboarding and timesheet approval. • Coordinate meetings, events, and communication between departments.
2026-04-01T00:00:00Z

Medical Front Desk Coordinator

Glen Burnie, MD
onsite
Temporary
17 - 20 USD / Hourly
Key Responsibilities:· Greet patients and visitors, providing a warm and welcoming atmosphere in the office or clinic.· Schedule and confirm patient appointments, manage cancellations, and maintain accurate calendars for healthcare providers.· Process patient intake forms, verify insurance information, and maintain electronic health records (EHR).· Answer and direct calls professionally, take detailed messages, and follow up with patients as needed.· Liaise between patients, healthcare providers, and medical staff to ensure smooth operations.· Ensure reception and waiting areas are clean, organized, and properly stocked with informational materials. · Follow HIPAA regulations and office policies to maintain confidentiality and professionalism.
2026-03-31T00:00:00Z