Results for Customer Service Representative Jobs in Ann Arbor, MI

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Customer Service Representative

Ann Arbor, MI
onsite
Temporary / Contract
18 - 18 USD / Hourly
Are you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you! We have a great position for a Customer Test Center Administrator" onsite in Ann Arbor, MI 30-40hrs a week. Candidates must have office experience, assisting walk in visitors and great computer skills. Must be able to work Saturdays. Pays $18/hr. RESPONSIBILITIES Maintain and apply expert knowledge of test center policies, practices, and procedures Greet examinees and verify identification Register and prepare candidate scorecards If applicable, digitally scan and record candidate fingerprint identification Continuously monitor candidates as they complete exams Resolve or report candidate issues with urgency Secure all computer software in the test center at all times Reboot computer servers and reset passwords as necessary Report any occurrences outside company guidelines to corporate management Ability to be flexible with scheduling based on Prometric capacity requirements Perform other duties as assigned EXPERIENCE 1-2 years customer service-related experience required SKILLS Ability to communicate with candidates effectively and with professionalism and authority  PHYSICAL JOB REQUIREMENTS Capable of lifting up to 40 pounds Ability to remain in a stationary position for extended periods of time while administering exams Ability to perform periodic walk-through.
2026-10-15T00:00:00Z

Customer Experience Specialist

Lansing, MI
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are looking for a Customer Experience Specialist to support riders and visitors with knowledgeable, courteous service in Lansing, Michigan. This is a Contract position within the transport industry, focused on delivering a positive customer experience through responsive communication, accurate information sharing, and dependable administrative support. The ideal candidate is comfortable handling public inquiries, resolving service-related concerns, and managing daily transactions with a high level of accuracy and professionalism. Must be available: Monday-Friday 7am-7pm and Saturday and Sunday 8:50am-5pm. Shifts will vary, 40/hours a week. Responsibilities:• Guide customers on routes, fares, schedules, and available transit options so they can make informed travel decisions.• Respond to questions, concerns, and service feedback from riders, vendors, and staff in a respectful and solution-oriented manner.• Demonstrate emotional resilience and professionalism when assisting customers who may be experiencing frustration or service-related concerns, using de-escalation skills to maintain a positive customer experience.• Handle lost-and-found intake and release activities in accordance with established organizational procedures.• Complete daily sales and payment activities for fare products, including cash, check, and card transactions, while maintaining accurate reconciliations.• Monitor and balance the cash drawer and fare media records to support reliable end-of-day accounting.• Open and close customer service locations by following site procedures and maintaining readiness for daily operations.• Provide coverage for front desk and customer experience team functions as needed, while supporting department projects, meetings, and training initiatives.
2026-10-16T00:00:00Z

2 results for Customer Service Representative in Ann Arbor, MI