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3 results for Customer Service Representative in Albuquerque, NM

Collections Specialist 1

Albuquerque, NM
onsite
Temporary
- USD / Hourly
Account Resolution Representative We are looking for a detail oriented and driven Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of collections and account resolution responsibilities, ensuring compliance while helping resolve delinquent account issues. This position requires strong communication skills, sound judgment, and the ability to work effectively in a fast paced environment. Responsibilities: Contact borrowers regarding delinquent loans by phone, email, and written correspondence. Conduct collection activities in compliance with company policies and applicable regulations. Process and record payments accurately while maintaining up to date documentation for all account actions. Help borrowers understand available options and next steps related to delinquent accounts. Maintain accurate records across systems and ensure all collection activity is properly documented. Assist with hardship related conversations and explain processes such as payment posting, repossession, insurance related impacts, refunds, charge offs, and referrals for further collection action. Provide detail oriented and courteous service while handling sensitive financial conversations. Work assigned queues, prioritize daily tasks, and keep management informed of progress and issues. Maintain confidentiality and uphold detail oriented standards in all borrower interactions. Support the department by contributing to overall efficiency and meeting performance goals. Qualifications: High school diploma or GED required. One to three years of relevant collections, credit, or lending experience preferred. Strong communication, customer service, multitasking, and problem solving skills required. Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred. Microsoft Office proficiency required. Spanish speaking preferred but not required.
2026-04-11T00:13:44Z

Sr. Account Resolution Rep.

Albuquerque, NM
onsite
Temporary
- USD / Hourly
Sr Account Resolution Representative We are looking for a detail oriented and driven Sr Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of credit and collections responsibilities, ensuring compliance while resolving account related issues. This position requires a combination of excellent communication skills, analytical thinking, and the ability to work independently in a fast paced environment. Responsibilities:<ul><li>Conduct collection activities in compliance with company policies and applicable regulations.</li><li>Process and record payments accurately while maintaining up to date documentation for all account actions.</li><li>Address and resolve both routine and complex account issues with a focus on customer satisfaction.</li><li>De escalate challenging situations and communicate effectively to achieve resolution.</li><li>Identify trends or recurring issues and provide recommendations to improve processes.</li><li>Collaborate with team members to solve problems and escalate concerns when necessary.</li><li>Utilize credit analysis skills to assess account statuses and make informed decisions.</li><li>Recommend appropriate next steps or solutions based on borrower circumstances and established guidelines.</li><li>Maintain proficiency with Microsoft Office tools and other relevant software.</li><li>Support the department by contributing to overall efficiency and meeting performance goals.</li></ul>Qualifications:<ul><li>High school diploma or GED required.</li><li>Business related coursework preferred.</li><li>Three to five years of relevant collections, credit, or lending experience preferred.</li><li>Strong communication, professionalism, judgment, and problem solving skills required.</li><li>Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred.</li><li>Microsoft Office proficiency required.</li><li>Spanish speaking preferred but not required.</li></ul>
2026-04-11T00:13:44Z

Procurement Specialist II

Santa Fe, NM
onsite
Temporary
- USD / Hourly
We are seeking a temporary Accounting & Procurement Specialist in Santa Fe, NM to support a fast-paced team with a strong focus on government spending and procurement processes. This role requires hands-on experience with MIP/Abila accounting systems (a must-have), along with the ability to assist with light scheduling and executive-level administrative tasks. The ideal candidate will be detail-oriented, adaptable, and comfortable operating in a government or compliance-driven environment; CPO (Chief Procurement Officer) certification is a strong plus. This is an immediate-need, contract opportunity paying $25–$30/hour, and we are ready to move quickly for candidates with Abila experience.
2026-03-31T21:23:49Z