<p>We are seeking a proactive <strong data-start="291" data-end="315">IT Support Analyst</strong> to support the IT Operations of a well-established, growth-oriented business based in Tewkesbury. This is a hands-on role working closely with the IT Manager, external support providers, and internal teams, offering excellent opportunities for development and progression.</p><p data-end="591" data-start="566"> </p><p data-end="591" data-start="566"><strong data-end="591" data-start="566">The IT Support Analyst will be responsible for:</strong></p><ul data-start="592" data-end="1076"><li data-end="657" data-start="592"><p data-end="657" data-start="594">Provide responsive 1st and 2nd line support across the business</p></li><li data-end="731" data-start="658"><p data-start="660" data-end="731">Assist in managing IT systems, hardware, mobile devices, and telephony</p></li><li data-end="856" data-start="784"><p data-end="856" data-start="786">Liaise with third-party IT providers and support company-wide projects</p></li><li data-end="935" data-start="857"><p data-end="935" data-start="859">Troubleshoot and maintain desktops, laptops, printers, networks, and servers</p></li><li data-start="936" data-end="984"><p data-start="938" data-end="984">Develop management reports using SQL and Excel</p></li></ul><p data-end="1095" data-start="1078"> </p><p data-start="1078" data-end="1095"><strong>For the IT Support Analyst position, experience gained in a similar role is required with skills in the following:</strong></p><ul data-start="1096" data-end="1504"><li data-end="1183" data-start="1096"><p data-start="1098" data-end="1183">Relevant IT, Business or Project Management qualification (or equivalent experience)</p></li><li data-start="1184" data-end="1253"><p data-start="1186" data-end="1253">Strong knowledge of Office 365 (Teams, SharePoint, OneDrive, Excel)</p></li><li data-start="1254" data-end="1321"><p data-start="1256" data-end="1321">Experience with Excel and Visual Basic (VB) programming and macro skills</p></li><li data-start="1254" data-end="1321"><p data-start="1256" data-end="1321">Familiarity with SQL and systems integration</p></li><li data-start="1369" data-end="1436"><p data-start="1371" data-end="1436">Excellent communication, organisation, and problem-solving skills</p></li><li data-start="1437" data-end="1504"><p data-start="1439" data-end="1504">Full UK driving licence and access to a vehicle (travel required)</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4zNjkxNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">