<p>Our client is looking for a Customer Success Specialist to join their team in Ottawa, Ontario. This is a long-term contract position where you will play a key role in delivering exceptional service and building strong relationships with our clients. If you are passionate about ensuring customer satisfaction and have a knack for problem-solving, we want to hear from you.</p><p><br></p><p><strong>This is a remote opportunity.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and detail-oriented manner.</p><p>• Utilize customer relationship management (CRM) tools to track and manage client interactions effectively.</p><p>• Collaborate with internal teams to ensure seamless communication and delivery of services to clients.</p><p>• Handle billing-related inquiries, ensuring accuracy and providing clear explanations to customers.</p><p>• Assist in the setup and use of financial and operational software such as ADP and Epic, providing guidance as needed.</p><p>• Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.</p><p>• Support sales initiatives by identifying opportunities for cross-selling or upselling services.</p><p>• Manage customer complaints, ensuring they are resolved to the satisfaction of all parties involved.</p><p>• Provide training and support to clients on the use of relevant software and tools.</p><p>• Maintain detailed records of customer interactions and follow up to ensure all concerns are addressed.</p>

<p><strong>Qualifications:</strong></p><p>• Proven experience in customer service, sales, or a related field.</p><p>• Proficiency with CRM systems and other computer programs, including financial and operational tools like ADP and Epic.</p><p>• Strong communication skills, both written and verbal, with the ability to handle complex customer interactions.</p><p>• Familiarity with complaint resolution and billing processes.</p><p>• Ability to multitask and prioritize in a fast-paced environment.</p><p>• Knowledge of office functions and business practices.</p><p>• Experience with Avaya CMS or similar systems is an asset.</p><p>• A customer-focused mindset and a commitment to delivering outstanding service.</p><p><br></p><p>If this position interests you, please do not hesitate and apply online today!</p><p><br></p><p><strong>Job Reference Number: </strong>0013258506</p><p><br></p>

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