<p>We’re seeking a <strong>Customer Service Representative</strong> for a contract role in <strong>Edmonton</strong>. You’ll handle inbound calls, guide clients through government program applications, and explain services with clarity and empathy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist Albertans with government programs and applications.</li><li>Explain benefits, tax credits, and deadlines clearly.</li><li>Support individuals with cognitive or language challenges.</li><li>Document interactions using SharePoint and other tools.</li><li>Manage a high volume of calls with professionalism and care.</li><li>Collaborate with team members to maintain service quality.</li></ul><p>Strong communication, adaptability, and empathy are essential for success in this fast-paced role.</p>

<p><strong>Requirements:</strong></p><ul><li>Customer service or call centre experience (high-volume preferred)</li><li>Excellent communication and interpersonal skills</li><li>Proficient in Excel, Word, and SharePoint</li><li>Detail-oriented with strong multitasking abilities</li><li>Familiarity with government programs is an asset</li><li>Emotionally intelligent and adaptable</li><li>Works well under pressure and tight deadlines</li><li>Strong problem-solving and guidance skills</li></ul><p><strong>How to Apply:</strong> </p><p>  </p><p>To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today! </p><p>  </p><p>Reference Number: 05110-0013294755</p><p>  </p><p>Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted. </p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>