8 results for Customer Service Specialist in Vancouver, BC

Payroll & Benefits Manager

Surrey, BC
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Our client is seeking a Payroll & Benefits Manager to join their growing organization. The Payroll & Benefits Manager will report into senior leadership and be responsible for leading the payroll and benefits function across a multi-site Canadian organization. This position will oversee full-cycle payroll, employee benefits administration, payroll accounting, compliance, and a small payroll team while acting as the organization's subject matter expert for payroll and benefits. The ideal candidate enjoys improving processes, leading people, and working in a fast-paced environment where accuracy, compliance, and exceptional employee service are paramount. What's on Offer• Salary: $100,000 - $120,000• 3 weeks' vacation• Extended Benefits• Company-sponsored social events throughout the year• Monday – Friday onsite position• Opportunity to join a growing, well-established Canadian organization with excellent long-term career potential Must Haves• Payroll Compliance Practitioner (PCP) designation• Union payroll experience• Minimum 2 years of leadership experience• Employee benefits administration experience• Payroll accounting experience, including month-end reconciliations and journal entries Nice to Have• Payroll Leadership Professional (PLP) designation• Experience with Payworks payroll software• Experience managing payroll across multiple locations or entities• Experience supporting payroll or benefits audits• Strong Microsoft Excel skills• Experience identifying and implementing process improvements• Strong communication and leadership skills
2026-09-15T02:24:07Z

Junior Trades & Customs Compliance Specialist

Langley, BC
onsite
Permanent
62000.00 - 72000.00 CAD / Yearly
Our client is seeking a Customs & Trade Compliance Specialist to support cross-border import and export operations across the U.S. and Canada. This is an excellent opportunity for a trade compliance professional who enjoys navigating complex regulations, partnering across functions, and improving the efficiency and compliance of international trade processes. As a key member of the Finance and Administration team, you will help ensure customs compliance while supporting business goals, operational performance, and cost-saving initiatives. You’ll work closely with customs authorities, brokers, freight forwarders, vendors, and internal stakeholders to keep goods moving compliantly and efficiently. What You Will Do<ul><li>Manage import compliance activities across the U.S. and Canada</li><li>Monitor trade regulations, tariffs, sanctions, and free trade agreements to ensure ongoing compliance</li><li>Support customs audits, inquiries, disclosures, and reconciliations</li><li>Partner with internal teams and external providers, including brokers, freight forwarders, and government agencies, to resolve compliance matters</li><li>Provide guidance on customs valuation, product classification, and import/export requirements</li><li>Ensure compliance with key trade programs and regulations, including USMCA/CUSMA, Section 301, Section 232, and SIMA</li><li>Maintain and improve trade compliance procedures, documentation, and internal controls</li><li>Manage Certificates of Origin, classification data, duty rates, and related records in the ERP system</li><li>Support shipping and logistics teams with customs documentation, transportation compliance, and export requirements</li><li>Identify cost-saving opportunities through duty recovery, deferral, foreign trade zones, and free trade programs</li><li>Use ACE and CARM to monitor activity, generate reports, and track compliance performance</li><li>Review broker and freight forwarder performance and support continuous improvement</li></ul>
2026-08-26T20:43:55Z

Email Marketing Automation Specialist

Vancouver, BC
onsite
Temporary
35.00 - 40.00 CAD / Hourly
OverviewOur Vancouver-based client is looking for a hands-on Email Marketing Automation Specialist to support ongoing email campaigns and day-to-day marketing execution. This is a 3-month, contract (30 hours/week). This role is highly execution-focused and best suited for someone who enjoys working in a structured, task-driven environment. Key Responsibilities<ul><li>Build and deploy email campaigns in Marketo</li><li>Perform basic QA checks prior to campaign sends</li><li>Manage and action incoming Jira tickets, keeping statuses up to date</li><li>Execute campaign tasks including setting up sends, cloning programs, and updating assets</li><li>Build and update landing pages using templates (copy/paste with minor edits)</li><li>Work through a steady queue of requests and deliver within timelines</li></ul>
2026-08-26T20:43:55Z

Payroll Specialist

Vancouver, BC
onsite
Permanent
70000.00 - 75000.00 CAD / Yearly
Our client is a publicly traded natural resources organization with mining and exploration operations across North America. As the company continues to grow, they are seeking a Payroll Specialist to support a diverse workforce spanning multiple Canadian and U.S. jurisdictions. Position SummaryThe Payroll Specialist will be responsible for full-cycle payroll processing for Canadian employees while supporting the review and approval of U.S. payroll operations across multiple jurisdictions. This role will oversee payroll for both hourly and salaried employees, manage benefits administration, and ensure compliance with applicable payroll legislation. The ideal candidate will have strong payroll systems knowledge and experience working in complex or partially manual payroll environments. Key Responsibilities<ul><li>Process full-cycle payroll for employees located in British Columbia and Saskatchewan, ensuring timely and accurate payroll delivery.</li><li>Review, validate, and approve multi-jurisdictional U.S. payroll for a combination of hourly and salaried employees.</li><li>Process employee timesheets, including regular hours, overtime, bonuses, and other earnings adjustments.</li><li>Administer employee benefits programs, including enrollments, changes, terminations, and payroll deductions.</li><li>Process and reconcile 401(k) contributions and related payroll activities for U.S.-based employees.</li><li>Calculate and process annual incentive payments, bonuses, and other variable compensation.</li><li>Maintain accurate payroll records and employee data while ensuring compliance with Canadian and U.S. regulations.</li><li>Prepare payroll reconciliations, remittances, and year-end reporting requirements.</li><li>Respond to employee payroll and benefits inquiries in a timely and professional manner.</li><li>Partner with HR, Finance, and external payroll providers to ensure payroll accuracy and compliance.</li><li>Assist with payroll audits and identify opportunities for process improvements and enhanced controls.</li></ul>
2026-09-01T19:53:48Z

AR Specialist

Vancouver, BC
onsite
Temporary
23.00 - 29.00 CAD / Hourly
We are looking for an Credit Specialist to join an organization on a contract basis in Vancouver, British Columbia. This role is ideal for someone with strong experience in credit analysis and accounts receivable who can confidently assess customer risk while supporting collection activities in a fast-paced environment. Responsibilities:• Review customer credit applications that require manual assessment and determine appropriate outcomes based on financial and risk indicators.• Analyze financial statements, credit bureau data, trade references, and account history to evaluate the payment risk of prospective and existing business customers.• Authorize, decline, or recommend adjusted credit terms within established approval limits while applying sound judgement to protect the business.• Examine non-standard billing or payment requests and escalate higher-risk situations when additional review is needed.• Partner with internal teams such as Sales, Billing, and Collections to communicate credit decisions and support account management efforts.• Contribute ideas to improve credit review workflows by identifying limitations in current automated approval processes.• Provide collections support by following up on overdue accounts and maintaining clear communication with customers regarding outstanding balances.• Keep account records current, document collection activity accurately, and manage competing priorities to meet deadlines in a high-volume environment.
2026-09-21T17:33:43Z

Proposal & Marketing Specialist

Vancouver, BC
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Are you an experienced proposal professional with a track record of managing RFPs, RFQs, tenders, and complex qualifications submissions within the architecture, engineering, construction, or professional services sector? Our client, a respected consulting engineering firm, is seeking a Proposal & Marketing Specialist to take ownership of the firm's proposal process while supporting broader marketing and business development initiatives. This is a key role for someone who understands how to manage complex pursuits from initial RFP review through final submission, while coordinating technical teams and ensuring every submission is accurate, compliant, compelling, and delivered on time. Key Responsibilities Proposal Management – Primary Focus<ul><li>Lead the coordination, preparation, and submission of RFPs, RFQs, tenders, qualifications packages, and other business development pursuits</li><li>Review solicitation documents to identify requirements, evaluation criteria, compliance requirements, and key deadlines</li><li>Coordinate with technical teams and leadership to gather, develop, and refine proposal content</li><li>Manage proposal schedules, deliverables, review cycles, and submission logistics</li><li>Coordinate with external consultants and teaming partners on joint pursuits</li><li>Maintain proposal tracking systems, pursuit calendars, and reporting, including win/loss analysis and post-submission follow-up</li><li>Coordinate proposal debriefs and document lessons learned to strengthen future pursuits</li><li>Maintain and improve proposal templates, project sheets, staff resumes, boilerplate content, and other proposal resources</li><li>Ensure submissions are accurate, polished, compliant, and aligned with client requirements</li></ul> Marketing & Business Development<ul><li>Develop project profiles, case studies, presentations, award submissions, and other marketing collateral</li><li>Coordinate website and social media content highlighting projects, milestones, awards, and industry involvement</li><li>Monitor BC Bid, MERX, Bids & Tenders, and other procurement platforms for relevant opportunities</li><li>Research prospective clients, market activity, and industry developments</li><li>Support conferences, networking events, sponsorships, and industry relationship-building initiatives</li><li>Maintain business development databases, opportunity pipelines, and pursuit calendars</li></ul>
2026-08-26T20:43:55Z

Senior Manager, Payroll

Vancouver, BC
onsite
Permanent
125000.00 - 188000.00 CAD / Yearly
Our client is looking for a highly skilled Senior Manager, Payroll to oversee and optimize payroll operations within their organization. Based in Vancouver, British Columbia, this role requires a dynamic leader with expertise in payroll systems, compliance, and employee benefits administration. You will play a critical role in ensuring payroll accuracy, streamlining processes, and supporting the broader HR and financial functions. The role would require relocation should you not be located in the lower mainland. Responsibilities:<ul><li>Lead all aspects of payroll operations for a complex, high-volume environment spanning unionized and non-union employee groups</li><li>Ensure accurate and timely processing of semi-monthly payroll, T4 and T4A slips, in compliance with legislative and collective agreement requirements</li><li>Maintain rigorous internal controls and risk management frameworks to safeguard payroll accuracy and confidentiality</li><li>Provide strategic guidance and escalation support for payroll-related labour relations matters, including grievances and bargaining</li><li>Collaborate cross-functionally with Finance, HR, IT, and the Integrated Services Center to align payroll strategy with enterprise objectives</li><li>Oversee Workday configuration, payroll system integrations, and automation initiatives, including Robotic Process Automation (RPA) </li><li>Coach, mentor, and lead a payroll team of 30, including team leads focused on operations, maternity leave, tuition waivers, and contributions</li><li>Serve as the institutional subject matter expert on Canadian payroll compliance, tax filings, benefit entitlements, and CRA regulations</li><li>Represent the company in audits, external stakeholder meetings, and strategic community initiatives</li><li>Drive continuous improvement through data analytics, performance metrics, and cross-functional engagement</li><li>Design and maintain payroll SLAs and KPIs to ensure alignment with service excellence goals </li><li>Lead communication and training initiatives for payroll across the company, including onboarding orientations and ServiceNow query triage</li><li>Serve as backup to the Director of Payroll during absences and support succession planning</li></ul>
2026-09-15T02:24:07Z

Senior Accountant

Vancouver, BC
onsite
Temporary
45.00 - 50.00 CAD / Hourly
We are looking for a Senior Accountant, M& A Integration to join our client’s team on a Contract basis in Vancouver, British Columbia. This opportunity is ideal for an experienced accounting specialist who can help bring newly acquired businesses into alignment with established financial practices, reporting expectations, and control standards. The role calls for a strong foundation in technical accounting, excellent collaboration skills, and the ability to work effectively in a fast-moving environment. Responsibilities: • Lead and support accounting integration activities following acquisitions to help ensure stable financial operations and a seamless transition into the broader organization. • Review and document end-to-end finance processes to assess current workflows, clarify controls, and identify areas requiring alignment. • Partner closely with teams across finance and other functions to build effective working relationships and coordinate integration priorities. • Work with acquired businesses to bring accounting policies, internal controls, and reporting practices in line with corporate standards and IFRS requirements. • Assist with the movement and validation of financial information into corporate systems, ensuring accuracy and timely execution throughout the integration process. • Prepare and review journal entries, account reconciliations, and variance analysis, including support for opening balance reviews and purchase accounting adjustments. • Drive consistency across entities by harmonizing chart of accounts structures and standardizing core accounting procedures. • Identify control or process gaps and contribute to continuous improvement efforts that strengthen efficiency, accuracy, and governance. • Respond to audit-related requests by gathering support, explaining integration-related accounting treatments, and coordinating with internal and external auditors.
2026-09-21T20:33:48Z