Customer Service Specialist Jobs in Vancouver, BC

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Implementation Specialist

North Vancouver, BC
remote
Permanent
75000.00 - 95000.00 CAD / Yearly
Our client, A leading provider of enterprise software solutions for the construction industry is seeking an Implementation/Onboarding Specialist to help customers successfully implement, learn, and optimize their use of ERP system. This role serves as a trusted partner throughout the full customer journey, including implementation, configuration, training, data conversion, testing, go-live, and post-implementation support. The specialist will develop deep product expertise, provide best-practice guidance, troubleshoot issues, assess customer readiness, and deliver training to a variety of stakeholders including accounting, payroll, operations, and leadership teams. This is a remote role with travel throughout the United States and Canada, including customer site visits, internal meetings, and the annual user conference.
2026-10-14T17:04:16Z

Client Care Coordinator

Chilliwack, BC
onsite
Temporary
22.00 - 24.00 CAD / Hourly
We are looking for a Client Care Coordinator to join a retail-based hearing care clinic in Chilliwack, British Columbia on a Contract basis. This position is ideal for an administrative team member who enjoys creating a welcoming client experience while managing scheduling, documentation, and billing activities with accuracy. The successful candidate will support daily clinic operations, handle client communications effectively, and contribute to business growth through proactive follow-up and service coordination. Responsibilities:• Welcome clients in person and by phone, direct inquiries appropriately, and coordinate meeting room use to ensure a smooth front-desk experience.• Arrange and confirm upcoming appointments, including service visits and new assessments, while keeping schedules organized and up to date.• Process detailed billing activities that involve funding programs, regulated coverage, workplace claims, and client support programs, ensuring information is accurate and complete.• Maintain strong client relationships by responding to questions, assisting walk-in visitors, and providing attentive service throughout each interaction.• Reach out to past clients who have not visited in several years to encourage re-engagement and support ongoing clinic activity.• Complete data entry and manage both paper-based and digital records with a high level of care, organization, and confidentiality.• Support daily outreach initiatives such as call lists, promotions, and clinic campaigns as part of overall client engagement efforts.• Assist with general administrative duties required to keep the clinic running efficiently, including correspondence, file handling, and coordination of client flow.
2026-10-21T17:43:44Z

Receptionist

Vancouver, BC
onsite
Temporary
21.14 - 22.25 CAD / Hourly
We are looking for a detail-oriented Receptionist to support daily front-office operations for a short-term contract position in Vancouver, British Columbia. This role is well suited to someone who enjoys creating a welcoming environment, keeping shared spaces organized, and providing dependable administrative support in a busy office setting. The successful candidate will manage reception activities, coordinate meeting room readiness, and help ensure the office runs smoothly from day to day. Responsibilities:• Welcome visitors, manage the front desk, and provide courteous assistance to employees, guests, and external contacts.• Answer and direct incoming calls through a multi-line phone system while handling inquiries in a detail-oriented and efficient manner.• Coordinate catering arrangements for meetings and business lunches, ensuring orders are accurate and delivered on time.• Prepare boardrooms and meeting spaces for daily use, including room setup and post-meeting tidying.• Monitor office inventory levels and replenish workplace essentials, including supplies for shared kitchen and coffee bar areas.• Arrange outgoing and incoming courier services, including preparing packages and coordinating pickups as required.• Perform general administrative support tasks such as basic data entry, email communication, and document organization.• Help maintain an orderly, well-presented office environment by checking common areas regularly throughout the day.
2026-10-21T21:18:43Z

Proposal & Marketing Specialist

Vancouver, BC
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Are you an experienced proposal professional with a track record of managing RFPs, RFQs, tenders, and complex qualifications submissions within the architecture, engineering, construction, or professional services sector? Our client, a respected consulting engineering firm, is seeking a Proposal & Marketing Specialist to take ownership of the firm's proposal process while supporting broader marketing and business development initiatives. This is a key role for someone who understands how to manage complex pursuits from initial RFP review through final submission, while coordinating technical teams and ensuring every submission is accurate, compliant, compelling, and delivered on time. Key Responsibilities Proposal Management – Primary Focus<ul><li>Lead the coordination, preparation, and submission of RFPs, RFQs, tenders, qualifications packages, and other business development pursuits</li><li>Review solicitation documents to identify requirements, evaluation criteria, compliance requirements, and key deadlines</li><li>Coordinate with technical teams and leadership to gather, develop, and refine proposal content</li><li>Manage proposal schedules, deliverables, review cycles, and submission logistics</li><li>Coordinate with external consultants and teaming partners on joint pursuits</li><li>Maintain proposal tracking systems, pursuit calendars, and reporting, including win/loss analysis and post-submission follow-up</li><li>Coordinate proposal debriefs and document lessons learned to strengthen future pursuits</li><li>Maintain and improve proposal templates, project sheets, staff resumes, boilerplate content, and other proposal resources</li><li>Ensure submissions are accurate, polished, compliant, and aligned with client requirements</li></ul> Marketing & Business Development<ul><li>Develop project profiles, case studies, presentations, award submissions, and other marketing collateral</li><li>Coordinate website and social media content highlighting projects, milestones, awards, and industry involvement</li><li>Monitor BC Bid, MERX, Bids & Tenders, and other procurement platforms for relevant opportunities</li><li>Research prospective clients, market activity, and industry developments</li><li>Support conferences, networking events, sponsorships, and industry relationship-building initiatives</li><li>Maintain business development databases, opportunity pipelines, and pursuit calendars</li></ul>
2026-10-14T17:18:47Z

Corporate Account Manager

Surrey, BC
onsite
Permanent
100000.00 - 130000.00 CAD / Yearly
We are partnering with a leading global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market. This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as a senior commercial representative in the region, owning key relationships and driving long-term, profitable growth in a competitive and evolving market. The RoleReporting to senior leadership, the Corporate Account Manager will have ownership of account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal teams across sales, operations, supply chain, and product development. This opportunity is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and business development. Key Responsibilities<ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia.</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements.</li><li>Serve as the primary point of contact, building relationships at all levels, including executive stakeholders.</li><li>Identify and secure new business opportunities while maximizing existing account profitability.</li><li>Lead contract negotiations and pricing discussions aligned with business objectives.</li><li>Monitor market trends, competitor activity, and industry dynamics to inform business strategy.</li><li>Collaborate cross-functionally to ensure seamless service delivery and customer satisfaction.</li><li>Prepare sales forecasts, reporting, and performance metrics.</li><li>Contribute to annual business plans and long-term regional market strategies.</li><li>MUST HAVE experience either working with or selling flat rolled steel.</li></ul>
2026-10-05T20:54:03Z

Collection Specialist

Vancouver, BC
onsite
Temporary
24.70 - 26.00 CAD / Hourly
We are looking for a Collection Specialist to join an IT Software organization on a Contract basis in Vancouver, British Columbia. This role is ideal for someone who is detail oriented and can combine sound credit judgment with effective collections support in a fast-paced business-to-business environment. The position begins with on-site training for the first one to two weeks before transitioning to a fully remote arrangement, offering a structured onboarding experience and flexibility throughout the assignment. This contract is expected to run until the end of the year. Responsibilities:• Assess customer credit applications that require manual review and determine appropriate outcomes based on financial and risk-related information.• Analyze financial statements, credit bureau data, payment trends, and trade references to evaluate the reliability of new and existing business customers.• Authorize, modify, or decline credit requests within established approval limits while supporting balanced business growth and risk control.• Review unique billing structures or payment arrangements and escalate exceptions when further approval is required.• Share clear credit decisions and supporting rationale with internal stakeholders, including sales, billing, and collections teams.• Recommend practical improvements to current credit review practices by identifying inefficiencies or gaps in automated processes.• Assist with collection activities by following up on overdue accounts and maintaining clear and respectful communication with customers.• Keep account notes, payment updates, and collection actions current to support accurate records and timely follow-through.• Help manage daily administrative and operational tasks within the collections function while meeting competing deadlines effectively.
2026-10-22T18:44:09Z

Billing Supervisor

Surrey, BC
onsite
Temporary
34.00 - 40.00 CAD / Hourly
We are looking for a Billing Supervisor to join our clients high performing team in Surrey, British Columbia on a Long-term Contract basis. This position is suited to a detail-oriented billing specialist who can provide day-to-day guidance, oversee invoice accuracy, and support operations across multiple business units. The successful candidate will help keep billing activities organized, resolve questions from the team, and contribute to dependable reporting and quality control. This role offers the opportunity to take ownership of billing processes while working closely with internal teams to maintain timely and accurate invoicing. Responsibilities:• Oversee daily billing activities for multiple service areas, ensuring invoices are processed accurately and on schedule.• Review work orders, labour entries, material charges, and costing details to confirm billing aligns with approved estimates and completed work.• Prepare morning operational summaries that track active jobs, progress levels, and billing value across the business.• Assign billing priorities and coordinate focus areas based on workload and business needs.• Support team members by answering billing-related questions, resolving discrepancies, and providing direction on procedures and documentation.• Process a portion of invoicing directly within the required business systems, including time and materials billing and project-related charges.• Verify that completed service work includes all necessary costing information before invoices are finalized and released to customers.• Assess work order details and customer-related considerations, then prepare clear invoice summaries for distribution.• Contribute to cross-functional support by working within more than one billing platform and assisting with activities across different parts of the business.
2026-10-16T22:53:44Z

Senior Payroll & Benefits Specialist

Burnaby, BC
onsite
Permanent
85000.00 - 95000.00 CAD / Yearly
Our suburban client from the construction sector is looking to hire a Senior Payroll and Benefits Specialist for their well established and growing business. Currently in the midst of several business process improvement and modernization projects, our client is looking at succession planning. The Senior Payroll and Benefits Specialist will be responsible for working alongside the incumbent payroll professional and helping prepare for the upcoming time and attendance tracking (software) implementation while learning about the businesses' payroll processes. This will eventually be a sole contributor position where the Senior Payroll and Benefits Specialist will have total ownership over 5 payrolls averaging 250 total staff members and benefits administration across BC and Alberta.
2026-10-19T19:58:44Z

Accountant

Vancouver, BC
onsite
Temporary
27.00 - 32.00 CAD / Hourly
We are looking for an Accountant to join a company in the energy and natural resources sector in Vancouver, British Columbia. This Long-term Contract opportunity is well suited to an accounting specialist with strong attention to detail who can manage a high volume of transactions while supporting accurate financial operations across accounts receivable, accounts payable, reconciliations, and period-end activities. The role combines hands-on processing with review responsibilities and offers the chance to work closely with internal teams in a hybrid environment. Responsibilities: • Manage full-cycle accounts receivable activities, including preparing invoices, reviewing taxes and markups, applying incoming payments, and following up on outstanding balances. • Oversee accounts payable workflows by reviewing invoices for approvals, validating coding, and ensuring entries are posted accurately and in line with internal controls. • Reconcile bank activity and assigned balance sheet accounts, investigate discrepancies, and ensure transactions are recorded to the correct accounts. • Maintain customer and financial master data with a high degree of accuracy to support reliable reporting and transaction processing. • Respond to payment and billing inquiries from internal stakeholders and external customers by researching issues and providing timely resolutions. • Support month-end and year-end close requirements by preparing reconciliations, journal-related support, and other accounting documentation within established deadlines. • Provide guidance to accounting support staff on coding practices, procedures, and documentation standards to promote consistency and accuracy. • Assist with audit requests, ad hoc financial reporting, indirect tax submissions, subsidiary reporting, and other assignments requested by leadership. • Contribute to accounting process continuity by providing backup support for project setup activities and assisting with finance-related system work as needed. • Follow company safety and environmental expectations while carrying out daily responsibilities in a thorough and compliant manner.
2026-10-20T18:28:44Z

HRIS Analyst

Vancouver, BC
onsite
Permanent
90000.00 - 110000.00 CAD / Yearly
Our client, a highly diversified real estate development organization, is looking for a HRIS Analyst to lead the continuous improvement of its Workday environment. This is an excellent opportunity for someone who wants to serve as the internal Workday expert and collaborate closely with teams across HR, Payroll, Finance, and broader business operations. Key Responsibilities<ul><li>Oversee Workday configuration, maintenance, enhancements, business processes, workflows, releases, and continuous improvement across HCM, Payroll, Recruiting, Time Tracking, Absence, and Compensation.</li><li>Manage Workday security, access, data integrity, privacy, and governance, including routine audits.</li><li>Develop and maintain reports, dashboards, calculated fields, and workforce analytics to support business decision-making.</li><li>Support Workday integrations, troubleshooting, testing, implementations, and enhancements in collaboration with internal teams and external partners.</li><li>Partner with stakeholders to translate business needs into scalable Workday solutions, provide training and support, and promote system adoption and best practices.</li></ul>
2026-10-14T17:18:47Z

10 results for Customer Service Specialist in Vancouver, BC