<p>Our client is entering the hypercare phase of their Microsoft Dynamics 365 Finance & Operations rollout and is seeking an Application Support Specialist to provide hands-on, floor-level support to operational users.</p><p><br></p><p>This role is focused on stabilization and adoption — supporting warehouse and production teams as they work in the new system, resolving day-to-day issues, delivering user guidance, and helping ensure business continuity during early-stage operations.</p><p><br></p><p>Responsibilities</p><ul><li>Provide front-line application support for Dynamics 365 F& O users across: Warehouse Management (WMS), Production and Supply Chain</li><li>Act as the primary on-site support resource during hypercare</li><li>Troubleshoot functional issues in real time and escalate complex items to the implementation team</li><li>Support end users directly on the warehouse/production floor</li><li>Deliver informal training, coaching, and workflow guidance as users adapt to the new tools</li><li>Help stabilize processes post–go-live and identify recurring issues or knowledge gaps</li><li>Create quick-reference guides and basic documentation as needed</li><li>Work closely with business stakeholders and technical teams to drive resolution and continuous improvement</li></ul><p><br></p>

<p>Required Experience</p><ul><li>Hands-on experience supporting Dynamics 365 Finance & Operations in production</li><li>Strong functional knowledge of WMS, Production, and Supply Chain modules (all three strongly preferred)</li><li>Previous experience in application support, super-user, ERP support, or hypercare roles</li><li>Comfortable working directly with warehouse and manufacturing staff</li><li>Strong troubleshooting, communication, and user enablement skills</li><li>Ability to translate system behavior into practical, user-friendly guidance</li></ul><p>Nice to Have</p><ul><li>Prior ERP hypercare or go-live stabilization experience</li><li>Manufacturing or distribution environment background</li><li>Experience delivering end-user training</li></ul><p><br></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.</p>