2 results for Client Service Representative in Vancouver, BC

Customer Service Manager

Abbotsford, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
About the Opportunity We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment. The Role The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments. Key Responsibilities • Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor• Implement strategies to improve customer satisfaction, retention, and service quality• Manage escalated customer issues, ensuring timely and professional resolution• Monitor team performance, establish KPIs, and provide ongoing feedback and development• Analyze customer service data to identify trends, gaps, and opportunities for improvement• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience• Drive process improvements, workflow efficiencies, and service consistency• Maintain strong communication across departments to align service delivery with business needs
2026-05-06T00:00:00Z

Service Coordinator

Surrey, BC
onsite
Contract to Hire
26 - 30 CAD / Hourly
We are looking for a Service Coordinator to join our team in Surrey, British Columbia on a contract basis with the potential to become permanent. This in-office role supports a busy service operation across both residential and commercial work, helping keep communication, scheduling, and documentation organized and on track. The successful candidate will bring strong coordination skills, sound judgment, and a customer-focused approach to managing daily service activities in a fast-paced environment. Responsibilities: • Coordinate daily service requests by assigning work to technicians based on urgency, location, and trade expertise. • Keep customers informed throughout the service process by providing updates, answering questions, and addressing concerns in a timely manner. • Serve as the central point of communication between clients, technicians, and internal team members to support efficient issue resolution. • Monitor work orders from intake to completion, ensuring service activities are accurately recorded and completed within expected timelines and budget guidelines. • Review technician timesheets, service documentation, and related records to confirm accuracy and support payroll and client reporting requirements. • Organize dispatch schedules for a high-volume plumbing service team and adjust plans as priorities shift or urgent calls arise. • Work closely with subcontractors, vendors, and field staff to coordinate service support, materials, and operational needs. • Arrange the purchase of parts and supplies, track related expenses, and help maintain proper administrative records for procurement activities. • Contribute to team efficiency by assisting with office coordination tasks, supporting service quality standards, and helping improve day-to-day processes.
2026-05-07T00:00:00Z