<p>We are looking for an experienced Program Manager to join our client in Mississauga, Ontario, on a long-term contract basis (12 month with a potential for extension). In this role, you will play a pivotal part in driving digital transformation by overseeing the execution of cross-functional initiatives and ensuring alignment between technology, product, and business teams. Your ability to streamline processes, foster collaboration, and deliver measurable outcomes will be key to your success in this position.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with Product Owners to translate roadmaps into actionable plans and ensure operational readiness.</p><p>• Identify and resolve bottlenecks in product delivery to improve efficiency and adoption.</p><p>• Manage the day-to-day execution of technology and product initiatives, including governance, reporting, and communication.</p><p>• Develop detailed project plans, track milestones, and address risks to maintain accountability and progress.</p><p>• Facilitate cross-functional sessions and retrospectives to ensure clarity and alignment.</p><p>• Create and implement change readiness plans to support the adoption of new systems and processes.</p><p>• Track and analyze adoption metrics, adjusting strategies to maximize outcomes.</p><p>• Design and deliver targeted communications, training materials, and engagement plans to drive successful implementation</p>
We are looking for a highly experienced Project Manager to lead and oversee the successful delivery of complex IT projects. This long-term contract position is based in Toronto, Ontario, and requires a dynamic individual with a proven track record in project management. The ideal candidate will possess strong leadership skills, technical expertise, and the ability to manage multiple stakeholders in a hybrid work environment.<br><br>Responsibilities:<br>• Oversee the full lifecycle of projects, ensuring timely and successful delivery of objectives.<br>• Define project scope, key stakeholders, timelines, resource needs, and deliverables.<br>• Implement standardized templates and communication processes to ensure clarity and consistency across projects.<br>• Establish a project management office (PMO) with clearly defined roles and responsibilities for all team members.<br>• Collaborate with subject matter experts to gather input and drive project success.<br>• Monitor project progress and outcomes, making adjustments to plans or timelines as necessary to meet goals.<br>• Track and manage project budgets, addressing potential overruns and securing additional funding when needed.<br>• Prepare and present project-related KPIs and reports to local management and centralized IT teams.<br>• Facilitate meetings and discussions to support the planning and execution of local IT initiatives.<br>• Ensure adherence to Agile and Waterfall methodologies, leveraging tools like Jira and Project to optimize project outcomes.
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
<p>We are seeking a detail-oriented and collaborative <strong>Product Management Specialist</strong> for a contract-to-hire opportunity with our client. Reporting to the Product Manager, you will play a pivotal role in heading the development and execution of product initiatives in both B2B and B2C spaces. In this position, you will work cross-functionally with stakeholders and vendors to ensure timely and successful delivery as per organizational go-to-market strategies. This is a unique chance to take ownership of assigned programs from research and launch to post-mortem analysis while enabling successful achievement of departmental goals.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the end-to-end lifecycle of assigned annual product from inception through post-launch analysis.</li><li>Develop and execute project plans, including defining scope, objectives, timelines, resources, and deliverables.</li><li>Coordinate and manage cross-disciplinary teams to ensure timely completion of tasks and milestones.</li><li>Prepare regular reports and presentations on project status, including updates on deliverables, challenges, and results.</li><li>Lead program pricing, forecasting, stakeholder approvals and approvals</li><li>Plan, organize, and lead cross-departmental program meetings, including documenting and tracking deliverables, deadlines, and follow-ups.</li><li>Collaborate with external vendors and internal teams to ensure seamless development</li><li>Conduct detailed customer analysis to understand product performance and customer satisfaction; present insights and actionable recommendations to leadership and stakeholders.</li><li>Stay abreast of industry trends, competitor activities, and new innovations to continuously improve program offerings and strategies.</li><li>Support marketing and sales teams during product launches by coordinating prototypes, technical specifications, and training programs.</li><li>Ensure quality assurance throughout product development and market testing phases.</li><li>Assess and address project risks, troubleshoot issues, and propose solutions to improve efficiency and outcomes.</li></ul><p><br></p><p><br></p>
<p>We are seeking a seasoned <strong>Senior Project Delivery Manager</strong> to lead our North American installation project portfolio. This role is pivotal in ensuring the successful execution of complex installation projects across multiple regions, while mentoring a high-performing team of Senior Project Managers.</p><ul><li><br></li></ul><p><strong>Responsibilities</strong></p><ul><li>Lead and manage the Senior Project Management team focused on installation projects.</li><li>Oversee end-to-end delivery of installation projects across North America, with emphasis on complex, multi-regional portfolios.</li><li>Establish and enforce consistent performance standards and project delivery methodologies.</li><li>Recruit, mentor, and develop project management talent with installation expertise.</li><li>Ensure projects are completed on time, within budget, and meet quality specifications using comprehensive forecasting tools.</li><li>Monitor project performance metrics and implement corrective actions as needed.</li><li>Coordinate resource allocation and scheduling for installation crews and materials.</li><li>Track and analyze project profitability, cost performance, and financial margins.</li><li>Plan seasonal capacity and workforce requirements for installation activities.</li><li>Serve as the primary contact for major installation clients and complex projects.</li><li>Support the Director of Services on strategic initiatives related to installation.</li><li>Build and maintain relationships with key clients and technical partners.</li></ul><p><br></p>
