2 results for Call Centre Specialist in Toronto, ON

Customer Experience Specialist

Etobicoke, ON
onsite
Contract / Temporary
22.8 - 26.4 CAD / Hourly
We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is ideal for someone who enjoys providing dependable administrative and customer support in a fast-paced environment. The successful candidate will help manage order-related tasks, maintain accurate records, and contribute to a smooth day-to-day workflow. Responsibilities: • Enter customer and order information into internal systems with a high level of accuracy and attention to detail. • Support the processing of paper-based orders by converting them into complete electronic records for operational use. • Assist with order picking activities to help ensure items are prepared correctly and on schedule. • Monitor order details closely and flag discrepancies or missing information for timely resolution. • Provide general customer service support by responding to inquiries and helping address routine concerns. • Use business software and CRM tools to update records, track activities, and support communication across teams. • Participate in training on internal order entry processes and follow established procedures consistently.
2026-06-29T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service. Responsibilities: • Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity. • Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help move investigations and claim reviews forward. • Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members. • Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.
2026-06-23T00:00:00Z