5 results for It Operations Manager in Toronto, ON

Operations Manager

Orangeville, ON
onsite
Permanent
135000 - 150000 CAD / Yearly
We are looking for an experienced Operations Manager to provide steady leadership across construction and telecom field operations in Ontario. This position is suited to a senior leader who can strengthen coordination across multiple sites, support frontline leaders, and keep teams focused on safe, high-quality delivery. The successful candidate will bring strong operational judgement, a practical approach to problem-solving, and the ability to build consistency in a growing environment. Responsibilities: • Lead day-to-day operational performance across construction and telecom activities spanning multiple sites. • Provide direction and mentorship to project and construction leaders while supporting larger field crews in achieving project objectives. • Advise site leadership on scheduling priorities, workforce coordination, and issue resolution to keep work progressing effectively. • Promote consistent standards for safety, workmanship, timelines, and service delivery across all operating locations. • Improve operational alignment by reinforcing clear processes, expectations, and communication practices throughout the team. • Partner with senior leadership on resource planning, capacity reviews, and deployment strategies to support current and upcoming work. • Monitor active projects to maintain awareness of performance, risks, and site needs, including occasional travel when required. • Encourage a results-driven culture that values accountability, teamwork, and ongoing operational improvement.
2026-05-07T00:00:00Z

IT Service Delivery Manager

Toronto, ON
onsite
Permanent
100000 - 120000 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-16T00:00:00Z

ITSM Consultant

Hamilton, ON
onsite
Contract / Temporary
85 - 110 CAD / Hourly
We are looking for an experienced ITSM Consultant to support a organization in Hamilton, Ontario. This Long-term Contract opportunity is suited to a senior detail-oriented individual who can strengthen service management practices, improve operational consistency, and guide teams through sustainable change. The successful candidate will work closely with leadership and service delivery stakeholders to build practical processes, encourage adoption, and advance a structured service management framework. Responsibilities:• Review existing service management practices, supporting tools, and delivery approaches to identify improvement opportunities and operational priorities.• Develop and roll out fit-for-purpose ITSM processes such as incident, problem, change, and request management with a strong emphasis on usability and team adoption.• Define effective Tier 1 service desk procedures, service workflows, and measurable performance expectations to improve frontline support.• Contribute to the assessment and possible selection of an ITSM platform, including solutions such as Provance or comparable technologies.• Collaborate with IT leaders to shape a service management roadmap, establish oversight practices, and support long-term governance objectives.• Promote consistent process standards across teams while working thoughtfully within a unionized and relationship-driven environment.• Create clear documentation, communication materials, and training resources to help staff understand and apply new practices successfully.• Provide coaching and guidance to service delivery teams to build capability, accountability, and confidence in ITSM operations.
2026-04-29T00:00:00Z

Office Manager

Mississauga, ON
onsite
Permanent
80000 - 100000 CAD / Yearly
Our client is a specialized software company with over 25 years of experience delivering industry-leading solutions to safeguard mission-critical systems. Their expertise spans across sectors such as banking, healthcare, and telecommunications.We are looking for an organized, proactive, and detail-oriented Office Manager to join their growing team in Mississauga.In this key role, you’ll oversee day-to-day operational functions with , and general business operations. You will work closely with leadership, clients, and technical teams to ensure smooth and compliant business operations. Key Responsibilities:<ul><li>Directly oversee and coordinate daily administrative operations to optimize workflows and productivity</li><li>Develop and maintain office systems, including inventory management, technology functionality, and HR practices</li><li>Identify areas for improvement in policies and procedures, creating new guidelines to ensure consistent office practices</li><li>Facilitate communication across teams, creating a collaborative and well-organized workplace.</li><li>Assist in onboarding new employees, arranging training sessions, and organizing team-building events.</li><li>Promote and enforce office policies while fostering a welcoming and inclusive work environment.</li><li>Address operational challenges, including facility-related issues, and liaise with building management when necessary.</li><li>Coordinate with external partners, distributors, and international clients as needed</li></ul>
2026-05-15T00:00:00Z

Operations Claims Assistant

Thornhill, ON
remote
Contract / Temporary
21 - 23 CAD / Hourly
We are looking for an Operations Claims Assistant to join a service-focused team in Ontario on a contract basis. This position supports claims and operations functions by coordinating reporting, maintaining records, and responding to internal requests with accuracy and care. The role suits someone who is highly organized, comfortable working with data, and able to manage changing priorities in a busy office environment. Responsibilities: • Produce and circulate operational and claims reports for multiple business areas, ensuring information is timely, clear, and accurate. • Use Microsoft Excel, Word, and Outlook to compile data, track activity, and prepare clear documents and reporting materials. • Maintain reporting tools, spreadsheets, databases, and departmental trackers so records remain complete and up to date. • Assist with improving internal reporting methods and administrative workflows to support greater efficiency across the team. • Handle incoming requests and correspondence from internal stakeholders, directing items to the appropriate teams and following up as needed. • Work closely with claims and operations staff to gather reporting needs, coordinate administrative tasks, and support day-to-day activities. • Attend team and leadership meetings to provide progress updates on assignments, priorities, and outstanding deliverables. • Ensure all work is completed in line with company standards, service expectations, and confidentiality requirements.
2026-05-15T00:00:00Z