36 results for Program Manager in Scarborough, ON

Manager - Contact Centre Operations Quality

Markham, ON
onsite
Permanent
95000.00 - 105000.00 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-09-15T18:48:40Z

Web Content Manager

Toronto, ON
onsite
Temporary
31.66 - 36.66 CAD / Hourly
We are looking for a Web Content Manager to join a senior care organization in Toronto, Ontario on a long-term contract basis. In this role, you will help shape and maintain a public-facing website by delivering high-quality content updates, supporting new page launches, and improving the overall digital experience for users. The position calls for a blend of technical web knowledge, strong attention to detail, and a user-focused mindset to ensure the site remains accessible, engaging, and high performing. Responsibilities: • Manage ongoing website updates, create new pages, and refresh existing sections to meet business and stakeholder needs. • Coordinate digital work through project tracking tools, support quality assurance activities, and uphold web governance and brand standards across the site. • Collaborate with external development partners on front-end and back-end website enhancements, integrations, and technical delivery. • Oversee and support web environments across development, testing, staging, and production to help maintain stable site operations. • Improve website performance by addressing page speed issues, troubleshooting content or functionality problems, and correcting broken links or media assets. • Maintain and monitor integrations with connected digital platforms and business systems to support a seamless online experience. • Contribute to the rollout of newly developed web pages and digital content intended to strengthen usability, accessibility, and conversion performance.
2026-09-10T23:46:24Z

Database Administrator

Toronto, ON
onsite
Permanent
80000.00 - 90000.00 CAD / Yearly
This job posting is for a current vacancy with our client.Are you a database professional who enjoys optimizing performance, supporting business-critical systems, and contributing to modern cloud-based data initiatives?Our client is seeking a Database Administrator to join their technology team and play a key role in maintaining and evolving a growing data ecosystem.This position offers the opportunity to work across SQL Server environments and modern Azure-based data platforms, supporting data integrations, analytics, reporting, automation, and cloud transformation initiatives.What you will do and how you will make an impact: <ul><li>Administering and supporting Microsoft SQL Server environments, including installation, configuration, maintenance, performance tuning, backup and recovery, and security management.</li><li>Monitoring database performance, availability, capacity, and health to proactively identify and resolve issues before they impact business operations.</li><li>Managing database infrastructure, reviewing usage trends, and generating metrics and reports to support operational planning and decision-making.</li><li>Collaborating with technology teams and project stakeholders to design, build, and deploy new database environments and solutions.</li><li>Supporting enterprise applications, integrations, APIs, ETL/ELT processes, and automated data flows between internal and third-party systems.</li><li>Maintaining and enhancing data pipelines that enable efficient and secure movement of information across the organization.</li><li>Supporting hybrid data environments spanning both on-premises infrastructure and cloud-based platforms.</li><li>Participating in cloud migration and data modernization initiatives involving Azure SQL technologies, Microsoft Fabric, Data Factory, and related services.</li><li>Assisting with disaster recovery planning, high availability solutions, data archiving, and business continuity initiatives.</li><li>Providing advanced technical support for database-related incidents and collaborating with vendors and external partners when required.</li><li>Creating and maintaining technical documentation, operational procedures, and best practices.</li><li>Evaluating emerging technologies and identifying opportunities to improve system performance, reliability, and scalability.</li><li>Participating in after-hours support and on-call rotations for critical business systems.</li></ul>
2026-09-10T13:53:59Z

US GAAP Consultant

Remote, ON
remote
Temporary
60.00 - 75.00 CAD / Hourly
US GAAP Conversion Consultant (Part-Time Contract)Location: Fully Remote, EST preferredDuration: approximately 3 months Work Model: Part-time hours – approx. 20 hours per week - ESTThe OpportunityOur client, is seeking a US GAAP Conversion Consultant to support an IFRS-to-US GAAP conversion project.Working closely with senior finance leadership and external advisors, you will help prepare technical accounting memos, quantify accounting differences, and support key financial reporting conversion activities. This engagement is intended to provide hands-on execution support and specialized U.S. GAAP expertise.Key Responsibilities<ul><li>Prepare technical accounting memos and supporting analyses for IFRS-to-U.S. GAAP differences.</li><li>Document accounting conclusions, rationale, and quantification of impacts for assigned areas.</li><li>Lead memo preparation and quantification support in key areas including derivatives and hedging and income taxes.</li><li>Perform quantification of IFRS-to-U.S. GAAP differences in areas including intangible assets, employee benefits, business combinations, foreign currency, and provisions and contingencies.</li><li>Calculate and quantify accounting adjustments for identified IFRS-to-U.S. GAAP differences.</li></ul>
2026-09-11T18:23:44Z

Property Accountant

Richmond Hill, ON
onsite
Temporary
27.71 - 32.09 CAD / Hourly
We are looking for a Property Accountant to join a real estate and property organization in Richmond Hill, Ontario on a Long-term Contract basis. In this role, you will oversee accounting activities for a portfolio of properties while helping deliver accurate reporting, meaningful financial analysis, and dependable operational support. This opportunity is well suited to someone who enjoys working with detail-driven financial information, partnering with cross-functional teams, and identifying smarter ways to improve reporting and accounting processes. Responsibilities: • Manage complete accounting activities for an assigned property portfolio, including preparing journal entries, reconciling accounts, producing financial statements, and reviewing budget performance. • Analyze monthly results by comparing actuals to forecasts and budgets, then explain notable variances and the factors influencing property performance. • Provide accounting support for property transactions such as acquisitions, sales, refinancing, and related financing activities, including required financial setup and follow-up. • Partner with teams across operations, corporate accounting, investor reporting, payroll, finance, acquisitions, and accounts payable to resolve questions and provide accurate financial insight. • Contribute to broader portfolio reporting needs by supporting executive summaries, investor reporting packages, property tax matters, reconciliation activities, and lender-related requirements. • Assist with external and investor-related audits by preparing supporting documentation, responding to requests, and helping ensure timely completion of deliverables. • Prepare year-end working papers and schedules, and support the review of U.S. partnership tax return information for investors where required. • Evaluate existing workflows and recommend practical improvements that enhance efficiency, strengthen controls, and support more effective reporting and analysis.
2026-09-03T21:28:37Z

Business Development Professional

Mississauga, ON
onsite
Permanent
70000.00 - 85000.00 CAD / Yearly
Our client, a well-established premium consumer brand with a strong reputation in the luxury and lifestyle market, is seeking a highly motivated Business Development Manager to drive corporate sales growth across the GTA. This is an exciting opportunity for a relationship-focused sales professional who thrives on building new business, developing strategic partnerships, and creating memorable client experiences.This role is ideal for someone who enjoys a consultative sales approach, has an existing network of corporate contacts, and is passionate about delivering exceptional service to executive and professional clientele.Responsibilities:<ul><li>Develop new business opportunities with corporate organizations, professional services firms, financial institutions, real estate companies, hospitality groups, and executive networks.</li><li>Build and manage a pipeline of prospective clients through cold calling, networking, referrals, and strategic outreach.</li><li>Establish strong relationships with decision-makers and executives to identify opportunities for corporate gifting, events, client engagement programs, and premium lifestyle experiences.</li><li>Leverage existing business connections and cultivate new relationships throughout the GTA market.</li><li>Create and execute account development plans to maximize revenue growth and long-term client retention.</li><li>Conduct client meetings, presentations, and networking activities in the field approximately four days per week.</li><li>Partner with internal sales, marketing, and product specialists to deliver tailored solutions and exceptional customer experiences.</li><li>Maintain accurate pipeline activity, forecasts, and customer information within CRM systems.</li><li>Represent the organization at corporate events, client functions, and networking opportunities.</li></ul>
2026-09-22T21:53:45Z

Senior Privacy Specialist

Toronto, ON
onsite
Temporary
31.66 - 36.66 CAD / Hourly
We are looking for an experienced Senior Privacy Specialist to join a consultancy team on a long-term contract basis. This role focuses on strengthening privacy operations, supporting compliance activities, and helping the organization respond effectively to privacy-related matters in a regulated environment. The successful candidate will work closely with internal stakeholders to improve program maturity, manage privacy inquiries, and contribute to ongoing readiness for changing regulatory expectations. Contract till March 2028.Work location: downtown Toronto, ON. Responsibilities:• Advance the effectiveness of the privacy program by contributing to its ongoing development, maintenance, and continuous improvement.• Work with business unit privacy representatives to coordinate deliverables and help ensure privacy obligations are completed on time.• Draft, refine, and support the rollout of privacy policies, procedures, controls, and related documentation.• Assist with privacy risk mitigation efforts by monitoring action plans and following up on remediation progress.• Prepare summaries, reports, and presentation materials for governance discussions and compliance-related meetings.• Oversee the intake and triage of privacy incidents, impact assessments, consultations, access-related matters, and complaints, ensuring timely follow-up.• Conduct initial analysis and gather relevant information to support privacy reviews, investigations, and stakeholder consultations.• Respond to questions and requests received through the Privacy Office communication channels in a thorough and timely manner.• Track privacy developments, emerging risks, and regulatory changes, and support internal teams in assessing their business impact.• Maintain accurate privacy records, update information in governance and risk platforms, and produce dashboards and reporting metrics for ongoing oversight.
2026-09-08T15:08:48Z

Senior Accountant

Burlington, ON
onsite
Permanent
90000.00 - 105000.00 CAD / Yearly
Our client is a well-established and growing manufacturing organization seeking an experienced Senior Accountant to join their Finance team. This is a hands-on role with a strong focus on job costing, project margin analysis, month-end reporting, and financial process improvement. The successful candidate will work closely with Finance, Operations, Project Management, Engineering, and other key stakeholders to provide accurate financial information and support business decision-making. Key ResponsibilitiesOperations & Job Costing<ul><li>Maintain accurate job costing and provide timely analysis of project margins, efficiency, and variances.</li><li>Support project reviews and identify opportunities to improve project profitability and margins.</li><li>Assist with quoting and pricing decisions by providing financial analysis and insight.</li><li>Manage annual SR& ED and other government grant applications, acting as the primary point of contact throughout the process.</li><li>Develop and enhance financial and operational KPIs in partnership with the Controller.</li><li>Provide financial insight and analysis to support operational and project-related decision-making.</li></ul>Finance & Accounting<ul><li>Manage the month-end close process and prepare accurate financial reporting, with a target close of approximately five business days.</li><li>Perform day-to-day transactional accounting activities and ensure the accuracy and completeness of financial records.</li><li>Manage job routing and job costing activities to ensure projects are accurately captured and reported.</li><li>Ensure compliance with applicable regulatory, government, and customer-mandated requirements.</li><li>Provide oversight of the day-to-day activities of the Finance team.</li><li>Maintain and strengthen internal controls and accounting processes.</li><li>Identify opportunities to improve financial processes, reporting, and overall efficiency.</li><li>Support the Controller with financial analysis, reporting, and ad hoc projects as required.</li></ul> Qualifications & Experience<ul><li>5+ years of progressive accounting experience, ideally within a project-based manufacturing environment.</li><li>Strong understanding of job costing, project accounting, margin analysis, and month-end close.</li><li>Experience with financial reporting, reconciliations, variance analysis, and general accounting.</li><li>Strong Excel skills and experience working with ERP/accounting systems.</li><li>Post-secondary education in Accounting, Business, Finance, or a related discipline preferred.</li><li>Excellent attention to detail, organization, and time-management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Comfortable working independently while also contributing to a collaborative team environment.</li><li>Strong communication skills and the ability to work effectively across Finance, Operations, Engineering, and Project Management.</li><li>A proactive mindset with a demonstrated ability to identify issues, improve processes, and take ownership.</li></ul>
2026-08-21T15:48:46Z

Administrative Assistant

North York, ON
onsite
Temporary
19.00 - 22.00 CAD / Hourly
We are looking for an organized Administrative Assistant to support a contract project with a real estate development organization in North York, Ontario. This Contract position is ideal for someone who works efficiently, pays close attention to detail, and is comfortable handling large volumes of documents with accuracy. The successful candidate will help organize and prepare records for digitization while ensuring electronic files are labelled clearly and stored correctly. Responsibilities: • Review and organize paper records before processing to ensure documents are grouped appropriately. • Prepare files for scanning by removing staples, separating pages, and arranging materials in the proper order. • Scan tax, loan, and other project-related documents into digital format with a high level of accuracy. • Upload and save electronic records in OneDrive using clear and consistent file names and titles. • Identify document types and place them in the correct electronic folders to maintain an orderly filing system. • Complete assigned volumes of work within established timelines while maintaining quality and attention to detail. • Use Microsoft Office applications to support document handling, record tracking, and administrative tasks as needed.
2026-09-18T15:33:46Z

Accounts Receivable Coordinator

Etobicoke, ON
onsite
Permanent
60000.00 - 70000.00 CAD / Yearly
We are looking for an Accounts Receivable Coordinator to support accurate invoicing, timely cash application, and dependable collections activity for our Ontario team. This position plays an important role in maintaining healthy cash flow by managing customer accounts, resolving discrepancies, and keeping records current. The successful candidate will bring strong attention to detail, sound judgement, and the ability to work confidently with billing and reconciliation processes in a fast-paced environment. Responsibilities: • Prepare and issue customer invoices with a high degree of accuracy, ensuring billing aligns with contracts, project details, and internal records. • Apply incoming payments promptly and investigate unmatched receipts to keep account balances current and properly documented. • Monitor outstanding balances, follow up with clients on overdue accounts, and carry out collection activities with strong attention to detail. • Reconcile customer accounts by reviewing transactions, identifying variances, and resolving discrepancies in collaboration with internal teams and external contacts. • Maintain complete and organized accounts receivable records, including payment activity, billing adjustments, and supporting documentation. • Support project-based invoicing requirements by verifying billable information and preparing invoices that reflect approved terms and timelines. • Use Microsoft Dynamics 365 ERP and related systems to process receivable transactions, update account information, and generate reports. • Assist with month-end activities by preparing receivable summaries, reviewing aged accounts, and helping ensure financial data is accurate.
2026-09-15T18:36:52Z

CAN - Software Engineer: II (Intermediate)

Mississauga, ON
remote
Temporary
35.00 - 45.00 CAD / Hourly
We are looking for an intermediate-level Database Developer to join a collaborative analytics team in Mississauga, Ontario on a Contract basis. In this role, you will help shape reliable data solutions that support finance operations and business performance across multiple service environments. This opportunity is ideal for someone who enjoys working closely with stakeholders, improving data structures, and ensuring information is accurate, accessible, and ready for reporting. Responsibilities: • Design and refine data models that support analytics, financial workflows, and operational reporting needs. • Build, maintain, and optimize SQL-based data solutions to ensure dependable and efficient access to business information. • Partner with finance stakeholders to support the onboarding of payment vendors and organize data for downstream business use. • Work with cross-functional team members, including analytics, quality assurance, project management, and ingestion teams, to deliver well-structured data outputs. • Manage datasets within cloud data platforms such as Snowflake and help maintain clear, consistent data pipelines. • Use version control practices through GitHub to track changes, support collaboration, and maintain code quality. • Participate in regular team ceremonies, share progress updates, and contribute to collaborative problem-solving discussions. • Review stakeholder requests carefully, ask thoughtful questions, and provide informed feedback to help define practical data solutions.
2026-09-18T13:24:05Z