Applications Support Specialist Jobs in Ottawa, ON

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Process Improvement Specialist

Ottawa, ON
remote
Temporary
52.25 - 60.50 CAD / Hourly
We are looking for an experienced Lean Six Sigma Black Belt / Process Improvement Consultant to join a client-facing transformation engagement on a contract basis. This is a hands-on delivery role supporting organizations through operational improvement and business transformation initiatives. The successful candidate will work directly with client stakeholders to understand how processes operate today, identify root causes of performance issues, design improved future-state processes, and help establish sustainable controls and measurements. This is not a purely strategic or advisory position. You will be expected to lead process improvement work, facilitate working sessions, analyze data, produce client-ready deliverables, and work directly with stakeholders to move initiatives from analysis through implementation. The successful candidate will be comfortable entering unfamiliar environments, quickly establishing credibility, and delivering tangible results with limited ramp-up time. Responsibilities:<ul><li>Lead defined process improvement deliverables within established project scopes, timelines, and milestones.</li><li>Assess and document current-state business processes within live operating environments.</li><li>Gather and analyze quantitative and qualitative data to identify performance gaps and improvement opportunities.</li><li>Lead structured root cause analysis and validate findings with business and operational stakeholders.</li><li>Design future-state processes and practical improvement solutions.</li><li>Develop control plans, performance measures, and ownership models to support sustainable improvements.</li><li>Facilitate process mapping sessions, working groups, and leadership workshops focused on reaching clear decisions and actions.</li><li>Analyze and communicate metrics such as cycle time, defects, rework, cost, throughput, and process efficiency.</li><li>Translate complex findings into clear, actionable recommendations for both operational and leadership audiences.</li><li>Identify and communicate risks, issues, dependencies, decisions, and improvement opportunities throughout the engagement.</li><li>Produce high-quality process maps, analysis, recommendations, control plans, and other project deliverables.</li><li>Ensure documentation is sufficiently detailed and structured so that processes and deliverables can be maintained after the engagement.</li><li>Partner closely with change management and transformation professionals to ensure process improvements are practical, adopted, and sustained.</li><li>Take ownership of assigned deliverables while knowing when analysis is sufficient and when to move toward implementation.</li></ul>
2026-09-28T19:18:45Z

IM/IT Manager

Ottawa, ON
onsite
Permanent
106000.00 - 125000.00 CAD / Yearly
Our Client is seeking an experienced Fully Bilingual IT Operations & Digital Transformation Manager to lead day-to-day technology operations while driving modernization and transformation initiatives across the organization.This is a hands-on leadership role for someone with a strong technical foundation who can also operate confidently with senior executives, vendors, and business stakeholders. What You'll Do<ul><li>Lead and develop an IT team responsible for technology operations, service delivery and end-user support.</li><li>Oversee infrastructure, cloud services, applications, cybersecurity and IT service management.</li><li>Drive technology modernization and digital transformation initiatives.</li><li>Provide strategic and tactical technology advice to senior leadership.</li><li>Manage external technology partners, vendors and managed service providers.</li><li>Establish and improve ITIL, change management, security and operational processes.</li><li>Support cybersecurity initiatives, risk management and technology governance.</li><li>Evaluate and introduce new technologies, including cloud and AI solutions.</li><li>Develop technology roadmaps and contribute to enterprise architecture and long-term planning.</li><li>Build strong relationships across the organization and translate technical concepts into business outcomes.</li></ul> The Ideal CandidateWe're looking for someone who has grown through the technical ranks into leadership — someone who understands how technology works but is equally comfortable discussing strategy, budgets, risk and transformation with senior leadership.Experience within government, public sector, regulated environments or large institutions is considered an asset.
2026-09-25T19:58:46Z

Payroll consultant

Ottawa, ON
onsite
Temporary
63.00 - 73.00 CAD / Hourly
We are looking for an experienced Payroll consultant to support a long-term contract opportunity in Ottawa, Ontario. This role is ideal for a detail-oriented payroll specialist who can build structure, improve processes, and provide reliable guidance across complex payroll operations in the United States and internationally. The successful candidate will bring strong communication skills and hands-on expertise managing payroll, benefits, compliance, and vendor coordination in a dynamic environment. Responsibilities:• Establish and organize payroll operations for a newly formed or developing payroll function, creating practical processes that support accuracy and consistency.• Oversee end-to-end payroll activities for employees in the U.S. and other jurisdictions, ensuring timely processing and alignment with applicable legislation and internal policies.• Administer payroll-related records, deductions, taxable benefits, and remittances with careful attention to compliance requirements.• Work closely with internal stakeholders to address payroll inquiries, explain processes clearly, and build confidence across teams.• Review payroll data for accuracy, investigate discrepancies, and resolve issues through detailed analysis and corrective action.• Coordinate with external payroll providers and system partners to support service delivery, reporting needs, and process improvements.• Support benefit and expense-related payroll components, including integration points involving platforms such as Concur and payroll applications.• Contribute to audits, reconciliations, and documentation updates to strengthen payroll controls and reporting reliability.
2026-09-11T13:53:38Z

Controller

Ottawa, ON
onsite
Temporary
39.00 - 45.00 CAD / Hourly
We are looking for an experienced Controller to support a non-profit organization in Ottawa, Ontario through a Long-term Contract position. This role is ideal for a finance specialist who brings strong accounting leadership, hands-on experience with contribution agreements, and the ability to oversee reporting, budgeting, payroll, and month-end activities. The successful candidate will help maintain accurate financial operations, strengthen reporting processes, and provide dependable financial insight to support organizational decision-making. Responsibilities:• Oversee day-to-day accounting operations, ensuring financial records are accurate, complete, and maintained in accordance with organizational and reporting standards.• Lead month-end and year-end close activities, including account reconciliations, journal entries, and timely preparation of financial results.• Prepare financial statements, internal reports, and ad hoc analysis to support leadership with planning and decision-making.• Manage budgeting activities by coordinating forecasts, monitoring variances, and providing clear explanations of financial performance.• Administer payroll processes and help ensure employee payments, remittances, and related records are handled correctly and on schedule.• Support the financial administration of contribution agreements by tracking funding requirements, monitoring compliance obligations, and preparing associated reports.• Use accounting systems, CRM platforms, and reporting tools such as Excel and Crystal Reports to produce meaningful financial information.• Contribute to ongoing improvements in accounting procedures, controls, and reporting workflows to enhance efficiency and accuracy.
2026-10-05T19:48:44Z

4 results for Applications Support Specialist in Ottawa, ON