<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
We are looking for a skilled Payroll Administrator to join our team on a contract basis for three months. Based in East York, Ontario, this role involves managing full-cycle payroll operations for a diverse workforce, including retail employees. If you have a strong background in payroll processes and proficiency with Workday systems, we encourage you to apply.<br><br>Responsibilities:<br>• Process full-cycle payroll for all employees, ensuring accuracy and compliance with regulations.<br>• Manage payroll operations using Workday systems, including data input and reporting.<br>• Handle payroll for retail employees, addressing any specific requirements.<br>• Ensure timely payment processing and resolve discrepancies as needed.<br>• Administer employee benefits and deductions within payroll systems.<br>• Maintain accurate payroll records and ensure confidentiality.<br>• Generate detailed payroll reports and provide insights to management.<br>• Collaborate with HR and accounting teams to streamline payroll processes.<br>• Stay updated on Canadian payroll legislation and practices to ensure compliance.
<p> Reporting to the Director of Human Resources, the <strong>Bilingual Human Resources Manager</strong> is a versatile generalist. This professional plays a pivotal role in planning, organizing, and implementing comprehensive Human Resources strategies and programs </p><p><br></p><p><strong>Key Functions </strong></p><ul><li><strong>Employee Relations</strong>: Advise leadership on HR policies, facilitate workplace investigations, resolve conflicts, and ensure compliance with legislation.</li><li><strong>Talent Acquisition</strong>: Develop recruitment strategies, manage full-cycle hiring processes, and oversee onboarding to meet organizational needs.</li><li><strong>Benefits Administration</strong>: Coordinate benefit plans and serve as a resource for employees regarding inquiries and escalations.</li><li><strong>Compensation</strong>: Manage salary reviews and incentives as part of the annual compensation cycle using ADP Workforce Now.</li><li><strong>Employee Engagement & Recognition</strong>: Analyze engagement survey results, implement strategies to boost culture, and lead recognition programs.</li><li><strong>Performance Management</strong>: Oversee review processes, monitor progress, and provide guidance on appraisals and individual development goals.</li><li><strong>Equity, Diversity, and Inclusion</strong>: Develop outreach programs, enhance recruiting practices, and implement an inclusiveness lens in policies and procedures.</li><li><strong>Health and Safety</strong>: Ensure compliance with occupational health regulations, monitor workplace safety programs, and conduct risk assessments.</li><li><strong>Psychological Health and Safety</strong>: Design and execute mental well-being initiatives to support employees, aligning programs with organizational goals.</li><li><strong>Policy Compliance</strong>: Update and maintain HR policies to reflect regulatory changes and ensure alignment with corporate standards.</li></ul><p><br></p>
<p>We’re looking for a recruitment leader who’s ready to operate at a strategic altitude while still delivering hands-on results. This role is mission-critical to elevating our talent ecosystem and strengthening the workforce engine that fuels our business.</p><p><strong>What You’ll Own</strong></p><p>You’ll be the end-to-end architect of our hiring experience—designing sourcing strategies, orchestrating full lifecycle recruitment, and delivering best-in-class stakeholder engagement across the organization.</p><p><strong>Full-Cycle Recruitment Excellence</strong></p><ul><li>Partner with hiring managers to craft a clear, aligned understanding of role requirements, success profiles, and sourcing timelines.</li><li>Deploy targeted recruiting strategies, leveraging innovative channels to drive high-quality pipelines.</li><li>Champion the full hiring workflow—screening, interviewing, selection, offer management, and onboarding—while ensuring seamless execution through Workday.</li><li>Curate ongoing talent pools to support high-volume needs and proactive workforce planning.</li><li>Represent the brand at career events and networking activations, strengthening our presence in key markets.</li><li>Build trust and synergy with leaders, HR partners, and cross-functional teams to deliver predictable, high-impact hiring outcomes.</li></ul><p><strong>Strategic Sourcing</strong></p><ul><li>Lead direct sourcing initiatives for hard-to-fill and senior-level roles.</li><li>Create sustainable talent pipelines aligned with future workforce imperatives.</li><li>Drive market intelligence and competitive insights to elevate hiring strategies.</li></ul><p><strong>Reporting, Analytics & Optimization</strong></p><ul><li>Maintain recruitment service-level reporting and extract actionable insights to enhance performance.</li><li>Evaluate and refine talent acquisition tools, processes, and automation opportunities to optimize operational efficiency.</li></ul><p><strong>HR Projects & Innovation</strong></p><ul><li>Engage in HR initiatives that advance organizational capability, culture, and employee experience.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Payroll Process Improvement Consultant</strong> to evaluate, redesign, and optimize end‑to‑end payroll operations across Canada and the United States<strong>. </strong>This short‑term consulting engagement (6–8 weeks) will focus on streamlining processes, addressing reconciliation issues, improving reporting, and establishing clear documentation for sustainable payroll excellence.</p><p>The ideal consultant has deep hands‑on expertise with ADP and SAP SuccessFactors, experience working with offshore HRIS/HR support teams, and a strong background in transforming payroll operations for multi‑country environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct a comprehensive review of current payroll processes (Canada & U.S.) to identify gaps, inefficiencies, and risks.</li><li>Resolve payroll reconciliation issues and implement controls to prevent future discrepancies.</li><li>Streamline and standardize payroll reporting, ensuring accuracy, consistency, and operational efficiency.</li><li>Redesign and document payroll workflows, including inputs, validations, approvals, and outputs.</li><li>Recommend and implement process improvements that align with best practices and compliance standards.</li><li>Collaborate with offshore HRIS/HR back‑office teams to enhance handoff points and system interactions.</li><li>Provide clear, professional process documentation, SOPs, checklists, and reference materials for long‑term use.</li><li>Ensure alignment with payroll regulations and semi‑monthly payroll cycles.</li></ul><p><br></p>
<p>We are looking for an experienced HR Specialist to join our team on a contract basis in North York, Ontario. In this role, you will play a key part in managing human resources operations, ensuring smooth workflows and supporting organizational goals. Your expertise in HR processes and payroll systems will be essential to driving efficiency and maintaining compliance.</p><p><br></p><p>Responsibilities:</p><p>• Oversee HR administration tasks, including collecting employee documentation, maintaining tracking sheets, and record-keeping.</p><p>• Support recruitment efforts by coordinating hiring processes and utilizing ATS platforms.</p><p>• Oversee job description audits, including reviewing existing roles, meeting with employees and managers, and developing updated job descriptions and posting templates.</p><p>• Facilitate communication between employees and management to address concerns and foster a positive work environment.</p><p>• Implement and maintain HR policies to ensure compliance with regulatory standards.</p><p>• Collaborate with internal teams to enhance CRM functionality for HR purposes.</p><p>• Evaluate and optimize HR workflows to improve efficiency and productivity.</p><p>• Assist in handling employee relations matters, ensuring fair and equitable outcomes.</p><p>• Prepare reports and analyze HR metrics to support strategic decision-making.</p>
We are looking for a dedicated HR Generalist to join our team in Scarborough, Ontario, and contribute to the success of our manufacturing operations. This role offers a unique opportunity to work in a fast-paced, unionized environment, where your HR expertise will be instrumental in driving employee engagement, efficient processes, and compliance. The ideal candidate will bring a proactive mindset and strong organizational skills to support various HR functions and initiatives.<br><br>Responsibilities:<br>• Manage onboarding and offboarding processes to ensure a positive employee experience.<br>• Maintain accurate records for payroll, benefits, and vacation tracking, ensuring compliance.<br>• Coordinate recruitment activities, including sourcing, screening, and scheduling interviews.<br>• Facilitate training programs and track completion of mandatory learning modules.<br>• Provide support for employee relations within a unionized environment, ensuring adherence to collective agreements.<br>• Assist with documentation and preparation for labour-related activities.<br>• Lead employee engagement initiatives to foster a collaborative and inclusive workplace.<br>• Update HR policies and generate reports to support data-driven decision-making.<br>• Collaborate on projects aimed at enhancing HR systems and optimizing workflows.<br>• Utilize advanced Excel skills for tracking, reporting, and analysis purposes.
We are looking for a dedicated Payroll Coordinator to join our team in Toronto, Ontario. In this role, you will play a key part in ensuring accurate and timely payroll operations while adhering to all applicable regulations and company policies. This position requires a detail-oriented individual with strong organizational skills and the ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Process employee payroll accurately and on schedule, including calculating hours, deductions, bonuses, and adjustments.<br>• Ensure compliance with federal, provincial, and local payroll regulations, including tax and labour law requirements.<br>• Address payroll-related inquiries from employees and resolve discrepancies with efficiency and professionalism.<br>• Maintain and update employee records in payroll systems, ensuring all information aligns with company policies.<br>• Generate and submit detailed payroll reports to management and accounting teams in a timely manner.<br>• Collaborate with HR, accounting, and other departments to support seamless payroll operations.<br>• Identify opportunities to improve payroll processes and recommend solutions to enhance efficiency and accuracy.
We are looking for a dedicated and detail-oriented Payroll Clerk to join our team on a long-term contract basis. This role is based in Toronto, Ontario, and involves ensuring the accurate and timely processing of payroll while adhering to all relevant regulations and standards. The successful candidate will play a key role in supporting payroll operations and contributing to the overall efficiency of the organization.<br><br>Responsibilities:<br>• Process employee payroll accurately and on schedule, ensuring compliance with legal and company requirements.<br>• Utilize payroll and accounting software systems, such as ADP Workforce Now and Ceridian Dayforce, to manage payroll tasks effectively.<br>• Maintain and update employee records, including time sheets and attendance data.<br>• Collaborate with the human resources team to address payroll-related inquiries and resolve discrepancies.<br>• Prepare and submit payroll reports, ensuring proper documentation and record-keeping.<br>• Assist with the administration of benefits and deductions as part of payroll processing.<br>• Monitor and ensure adherence to provincial and federal payroll regulations.<br>• Support system upgrades and integration efforts related to payroll operations.<br>• Provide excellent customer service to employees regarding payroll matters.<br>• Identify opportunities for process improvements and implement best practices in payroll management.
