We are looking for a Collections Specialist to join our team in Mississauga, Ontario on a Contract basis. This role focuses on managing business client accounts, supporting collection activities, and maintaining strong client relationships that encourage timely payment and long-term partnership. The successful candidate will bring a customer-focused approach, sound judgment, and the ability to balance service excellence with effective account follow-up.<br><br>Responsibilities:<br>• Oversee a portfolio of business accounts, maintaining regular communication to support account health and long-term client satisfaction.<br>• Conduct collection outreach by phone and email, issue account statements, and follow up on outstanding balances in a timely and accurate manner.<br>• Work closely with cash application teams to help resolve payment allocation issues and improve the accuracy of account records.<br>• Coordinate with clients to confirm that account activity aligns with contractual obligations and applicable compliance standards.<br>• Liaise with internal operational teams to address service-related concerns and help deliver a consistent client experience.<br>• Strengthen client relationships through responsive support, proactive communication, and a solutions-oriented approach.<br>• Identify opportunities to improve account engagement, reduce attrition, and support ongoing revenue stability.<br>• Manage competing priorities effectively while maintaining accuracy, consistency, and timely follow-up across all assigned accounts.
Bilingual Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records. <br> Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
We are looking for an Operations Specialist to support the day-to-day flow of inventory, purchasing, logistics, and order execution for a growing product-based business in Woodbridge, Ontario. This position plays a key role in keeping stock levels aligned with demand, coordinating inbound shipments, and ensuring orders are fulfilled accurately across multiple warehouse locations. The successful candidate will also help strengthen operational processes, improve service outcomes, and provide leadership to a team focused on efficient, customer-centred execution.<br><br>Responsibilities:<br>• Direct inventory planning and replenishment activities across several warehouse sites to maintain product availability and balanced stock levels.<br>• Generate and manage purchase orders using demand patterns, forecasts, and replenishment needs while following up on open orders and incoming shipments.<br>• Coordinate international and domestic freight activity by working with suppliers, forwarders, customs partners, and warehouses to keep goods moving on schedule.<br>• Monitor inbound deliveries and resolve issues involving delays, shortages, damaged freight, or order discrepancies before they affect operations.<br>• Oversee order processing from initial receipt through final delivery, ensuring dealer and customer shipments are completed accurately and on time.<br>• Manage operational support related to returns, warranty matters, product replacements, credits, and complex service escalations.<br>• Review inventory performance to identify surplus, slow-moving stock, and opportunities to improve warehouse flow, freight spending, and fulfilment efficiency.<br>• Strengthen workflows, documentation, and reporting across purchasing, inventory control, logistics, and customer service to reduce manual effort and improve consistency.<br>• Establish and track operational performance measures tied to stock accuracy, shipping performance, freight activity, returns, and service quality.<br>• Lead, coach, and develop an operations and customer service team by setting clear expectations, building accountability, and promoting cross-training.
We are looking for a detail-oriented Contract Administrator (Loans) to join an automotive financial services team in Markham, Ontario on a Contract basis. In this role, you will support the accurate handling of loan and lease documentation while helping maintain a high standard of service for dealership partners and customers. This opportunity is well suited to someone who enjoys working with documentation, validating financial information, and resolving discrepancies in a fast-paced environment.<br><br>Responsibilities:<br>• Review incoming loan and lease agreements to confirm completeness, accuracy, and compliance with established requirements.<br>• Enter contract information into internal systems with a high degree of precision and attention to detail.<br>• Compare rates, terms, figures, and supporting documents to ensure all contract details align correctly.<br>• Investigate discrepancies in submitted files and work directly with dealerships through written and verbal communication to obtain corrections or missing information.<br>• Maintain organized contract records and supporting documentation to support efficient retrieval and audit readiness.<br>• Apply document control practices to manage financial files in accordance with company standards and timelines.<br>• Assist with additional administrative or contract-related tasks as assigned to support daily operations.