9 results for Call Centre Manager in None

General Manager

Vancouver, BC
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Our client is a well-established transportation and service-based organization seeking a hands-on General Manager to lead day-to-day operations, drive profitability, and support the continued growth of the business. Reporting directly to ownership, the General Manager will oversee all aspects of the organization, including operations, financial performance, employee leadership, customer relationships, compliance, contract management, and business development. This is an excellent opportunity for an experienced operational leader who thrives in a fast-paced environment and enjoys balancing strategic decision-making with hands-on involvement in the business. Key Responsibilities<ul><li>Lead and manage all day-to-day business operations.</li><li>Drive operational efficiency, service quality, and profitability.</li><li>Oversee hiring, performance management, employee relations, and team development.</li><li>Manage key customer relationships and ensure exceptional service delivery.</li><li>Review job profitability, financial performance, budgets, and operational costs.</li><li>Approve payroll, accounts payable, and operational expenditures.</li><li>Ensure compliance with transportation regulations, insurance requirements, and safety standards.</li><li>Review and negotiate contracts, service agreements, and vendor relationships.</li><li>Manage subcontractors and external service providers.</li><li>Identify and pursue opportunities for sales growth and operational improvements.</li><li>Support the team where needed and foster a culture of accountability and collaboration.</li></ul>
2026-08-31T15:53:38Z

Accounting and Administration Manager

Vancouver, BC
onsite
Permanent
100000.00 - 125000.00 CAD / Yearly
The Accounting and Administration Manager will oversee the efficient administrative operations, manage the billing and maintenance administration team while also performing other key duties as assigned. This role requires a strong blend of leadership, organizational skills, and the ability to maintain a l of customer service in a client-facing role. This role will be responsible for maintaining and documenting all contract information, provide regular data reporting to the client, overseeing the accounting and administrative requirements of the contract, and assisting in overall financial reporting. <ul><li>Lead, mentor, and coordinate the activities of the contract’s administrative and billing staff, ensuring efficient workflow and adherence to deadlines</li><li>Foster a collaborative and supportive team environment, setting performance expectations and conducting regular performance reviews for all direct reports</li><li>Oversee contract full-cycle accounting, including monthly, quarterly, and annual accrual processes</li><li>Oversee document control processes and maintain contract accounting records in accordance with the client’s requirements</li><li>Oversee the completion of accounts receivable, accounts payable, and payroll functions, ensuring accuracy and compliance.</li><li>Assist in development of facility maintenance budgets, forecasts, and variance analysis</li><li>Drive continuous improvement of accounting processes, controls and reporting</li><li>Oversee work order management responsibilities of the team</li><li>Work with procurement and other departments on implementing and streamlining workflow processes</li><li>Create and update training materials, ensuring consistency in process execution and quality of service</li><li>Lead ongoing training initiatives to improve team efficiency and service quality</li><li>Offer back-up support to the Administrators, ensuring administrative duties are handled efficiently when needed</li><li>Other duties as assigned</li></ul>
2026-08-26T20:43:55Z

Manager - Contact Centre Operations Quality

Markham, ON
onsite
Permanent
95000.00 - 105000.00 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-09-15T18:48:40Z

FP&A Manager

Vancouver, BC
onsite
Temporary
60.00 - 70.00 CAD / Hourly
We are looking for an FP& A Manager to join a long-term contract opportunity with a global company in Vancouver, British Columbia. This role will partner across corporate and operational teams to strengthen financial planning, cost recovery, reporting, and decision support in a dynamic environment. The successful candidate will bring strong analytical judgement, adaptability, and the ability to turn complex financial information into practical business insight. This position offers broad exposure across finance business partnering activities while supporting both ongoing priorities and key transformation initiatives. Responsibilities:• Take ownership of cost recovery activities by reviewing consulting and service fee charges, validating accuracy, and ensuring amounts are appropriately assigned across projects and functions.• Coordinate the distribution of shared service costs between global business units and head office, including oversight of site-specific cost-sharing arrangements.• Complete monthly reconciliations and maintain rolling forecasts for cybersecurity-related charges and associated expenses to support accurate internal cost allocations.• Lead year-end settlement activities for service charges and consulting recoveries by preparing analyses, processing adjustments, and communicating outcomes to stakeholders.• Create and maintain clear process documentation for recovery methodologies, controls, and recurring finance activities.• Contribute to management reporting, budgeting, forecasting, multi-year planning, appropriation support, investment submissions, and post-completion reviews in collaboration with business leaders.• Provide financial analysis and business intelligence that supports strategic decisions, performance management, and evaluation of growth opportunities or special initiatives.• Build financial models for short-term and long-range planning, while identifying opportunities to streamline processes, improve tools, and enhance reporting effectiveness.• Partner with finance subject matter experts and cross-functional teams to translate operational needs into sound financial approaches and actionable recommendations.• Support transformation-related work, including finance impacts associated with major corporate initiatives and cross-functional change programs.
2026-09-16T06:58:38Z

Senior Accountant

Vancouver, BC
onsite
Temporary
45.00 - 50.00 CAD / Hourly
We are looking for a Senior Accountant, M& A Integration to join our client’s team on a Contract basis in Vancouver, British Columbia. This opportunity is ideal for an experienced accounting specialist who can help bring newly acquired businesses into alignment with established financial practices, reporting expectations, and control standards. The role calls for a strong foundation in technical accounting, excellent collaboration skills, and the ability to work effectively in a fast-moving environment. Responsibilities: • Lead and support accounting integration activities following acquisitions to help ensure stable financial operations and a seamless transition into the broader organization. • Review and document end-to-end finance processes to assess current workflows, clarify controls, and identify areas requiring alignment. • Partner closely with teams across finance and other functions to build effective working relationships and coordinate integration priorities. • Work with acquired businesses to bring accounting policies, internal controls, and reporting practices in line with corporate standards and IFRS requirements. • Assist with the movement and validation of financial information into corporate systems, ensuring accuracy and timely execution throughout the integration process. • Prepare and review journal entries, account reconciliations, and variance analysis, including support for opening balance reviews and purchase accounting adjustments. • Drive consistency across entities by harmonizing chart of accounts structures and standardizing core accounting procedures. • Identify control or process gaps and contribute to continuous improvement efforts that strengthen efficiency, accuracy, and governance. • Respond to audit-related requests by gathering support, explaining integration-related accounting treatments, and coordinating with internal and external auditors.
2026-09-21T20:33:48Z

Test Center Administrator

Winnipeg, MB
onsite
Temporary
19.00 - 22.00 CAD / Hourly
We are looking for a Test Center Administrator to support a busy testing environment. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, administrative accuracy, and day-to-day operational coordination. In this role, you will help create an organized, secure, and welcoming experience for candidates while ensuring testing activities run efficiently. Responsibilities: • Coordinate the daily activities of the test centre to help ensure exams begin on time and candidates have a smooth experience. • Welcome candidates, complete check-in procedures, confirm identification, and apply established testing rules consistently. • Observe exam sessions carefully and respond promptly to procedural questions or minor technical concerns during scheduled assessments. • Prepare, maintain, and inspect testing workstations, equipment, and materials to support reliable day-to-day operations. • Carry out accurate data entry, document handling, scanning, and file organization related to candidate records and testing administration. • Uphold site security standards and follow required compliance procedures to protect the integrity of the testing process. • Communicate clearly with candidates by email and in person, providing guidance and resolving inquiries with a service-focused approach. • Use Microsoft Word and Excel to update records, track information, and support routine administrative reporting as needed.
2026-09-08T16:23:41Z

Senior Director Engineering

Toronto, ON
onsite
Contract / Temporary to Hire
123.50 - 143.00 CAD / Hourly
We are looking for an accomplished technology leader to guide the growth and performance of our engineering presence in Toronto, Ontario. This contract opportunity is suited to someone who can shape long-term technical direction, strengthen delivery practices, and build an inclusive, high-performing team culture. The successful candidate will connect enterprise priorities with local execution across software engineering, platform capabilities, quality practices, and data- and AI-enabled initiatives. Responsibilities: • Set the strategic direction for the Toronto engineering organization, including team structure, capability development, and an operating model that supports future growth. • Lead delivery for locally based engineering teams by driving reliable outcomes across timelines, product quality, service stability, and business commitments. • Strengthen development standards by advancing modern practices in code quality, automated testing, deployment pipelines, monitoring, and technical documentation. • Provide senior technical guidance on the practical and responsible use of AI and machine learning tools within engineering workflows, products, and internal platforms. • Build and mentor leadership talent by recruiting, coaching, and retaining managers and senior technical contributors across engineering, quality, DevOps, and site reliability functions. • Partner with cross-functional leaders in architecture, security, infrastructure, finance, and people operations to align delivery plans, workforce planning, and governance expectations. • Foster an engaged and inclusive workplace culture that encourages accountability, collaboration, continuous improvement, and psychological safety. • Oversee operational excellence through effective incident response, environment management, on-call readiness, risk controls, and performance metric tracking. • Manage engineering budgets for people, tools, and technology investments while monitoring productivity, quality indicators, and service outcomes. • Represent the Toronto development centre in senior leadership discussions and ensure local practices remain aligned with broader organizational standards.
2026-08-20T14:28:47Z

Manager, Group Administration

Sherwood Park, AB
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
We are looking for a skilled Manager, Group Administration to lead the delivery and ongoing oversight of group benefits administration for clients in the insurance sector. Based in Sherwood Park, Alberta, this position will play a central role in building a strong administrative function, supporting service excellence, and establishing consistent operating practices. The successful candidate will guide team development, strengthen client relationships, and ensure daily operations are handled with accuracy and efficiency. Responsibilities: • Lead the onboarding and ongoing administration of group benefits programs for both newly acquired and existing clients. • Build, coach, and develop the claims and administration team, including participating in hiring and setting clear performance expectations. • Create and refine workflows, service standards, and internal guidelines that support consistent, high-quality administration. • Allocate team resources effectively to balance workloads, maintain productivity, and meet client service commitments. • Oversee day-to-day administrative operations to ensure accurate processing, timely issue resolution, and dependable service delivery. • Work closely with clients and internal partners to address concerns, answer questions, and maintain strong working relationships. • Monitor operational results and identify opportunities to improve efficiency, service quality, and overall client satisfaction. • Ensure administrative activities align with company policies, benefit plan requirements, and applicable industry standards.
2026-09-16T17:18:47Z

Senior Manager, Administration

Markham, ON
onsite
Permanent
100000.00 - 130000.00 CAD / Yearly
Our client is seeking a Senior Manager, Administration to lead administrative operations across North America, including Canada and the U.S. This role oversees support centers, retail locations, warehouse facilities, and future expansion projects.The successful candidate will serve as a strategic partner to leadership and cross-functional teams by strengthening administrative governance, improving operational efficiency, reducing risk, and ensuring administrative services support business growth and long-term objectives. Key Responsibilities Strategic Leadership<ul><li>Develop and execute administration strategies aligned with business goals.</li><li>Establish administrative policies, procedures, and governance frameworks.</li><li>Drive continuous improvement, service quality, and operational efficiency.</li><li>Identify cost optimization and resource allocation opportunities.</li><li>Provide strategic advice to senior leadership on administrative matters. </li></ul>Regional Administration Management<ul><li>Oversee administrative functions across support centers, retail stores, and warehouses in North America.</li><li>Ensure effective office services, facilities support, equipment management, travel coordination, and vendor administration.</li><li>Establish service standards and KPIs.</li><li>Manage the annual administration budget and operating expenses.</li><li>Review and approve administration-related expenses and service agreements.</li></ul>Asset, Facilities, and Expansion Support<ul><li>Oversee company vehicle management for store and office support operations.</li><li>Ensure efficient use of office and facility resources.</li><li>Support office relocation, expansion, and new site setup projects.</li><li>Lead administration planning and support for new stores, offices, and business growth initiatives.</li><li>Coordinate cross-functional resources for major projects and openings.</li></ul>Risk, Compliance, and Vendor Management<ul><li>Oversee licenses, permits, and insurance claims processes.</li><li>Ensure compliance with internal policies and regulatory requirements.</li><li>Represent the administration function during audits and compliance reviews.</li><li>Lead vendor management programs, contract negotiations, and vendor performance reviews.</li><li>Develop service level agreements and identify cost-saving opportunities.</li></ul>Team Leadership<ul><li>Lead, coach, and develop the administration team.</li><li>Establish succession planning and talent development initiatives.</li><li>Set departmental goals and oversee performance management.</li><li>Foster employee engagement and a collaborative, high-performing team culture.</li></ul>Business Partnership<ul><li>Partner with cross-functional teams to support company initiatives.</li><li>Provide analysis and recommendations related to administration operations.</li><li>Lead special projects as assigned by senior leadership.</li><li>Represent administration in cross-functional meetings and decision-making discussions.</li></ul>
2026-08-26T18:24:00Z