We are looking for an experienced Systems & Network Administrator to join our team in Toronto, Ontario. In this role, you will oversee the design, maintenance, and optimization of IT systems and networks to ensure high performance and reliability. This position requires someone with strong attention to detail, technical expertise, and the ability to communicate effectively with both technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Design, implement, and manage scalable network services, ensuring high availability and optimal performance.<br>• Configure and maintain VMware vSphere/vCenter environments, including networking and high-availability systems.<br>• Monitor and support Windows services and roles such as DNS, DHCP, and Active Directory.<br>• Develop and maintain system administration and operational documentation following best practices.<br>• Configure and troubleshoot Cisco Catalyst switches and Meraki Wi-Fi mesh networks.<br>• Manage Azure Active Directory and assist with cloud service migrations from on-premises systems.<br>• Provide technical support for Office 365 and SharePoint platforms.<br>• Identify and resolve network protocol and design issues to enhance system functionality.<br>• Collaborate with teams to implement ITIL processes and ensure effective incident and change management.<br>• Oversee database management tasks, including supporting SQL databases.
We are looking for a skilled Application Support Analyst to join our team in Mississauga, Ontario. In this long-term contract position, you will provide technical expertise and application support across various systems and tools, ensuring efficient operations and minimizing disruptions. This role offers an excellent opportunity to collaborate with development teams, vendors, and stakeholders in the dynamic healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive application support, including training staff and resolving technical issues.<br>• Conduct root-cause analysis for incidents and problems to reduce system downtime.<br>• Collaborate with application development teams to address critical and high-priority issues.<br>• Engage with vendors to resolve system-related concerns as necessary.<br>• Troubleshoot application-related issues using queries, logs, and other technical tools.<br>• Manage content and user access for collaboration tools such as SharePoint and Teams.<br>• Develop automated workflows using Power Automate to streamline processes across applications.<br>• Document and maintain knowledge base articles, including troubleshooting guides and best practices.<br>• Gather and analyze system requirements while validating functionality and data integrity of new systems.<br>• Assist in quality assurance activities, including testing scenarios and change request preparation.
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
