We are looking for a skilled Application Support Analyst to join our team in Mississauga, Ontario. In this long-term contract position, you will provide technical expertise and application support across various systems and tools, ensuring efficient operations and minimizing disruptions. This role offers an excellent opportunity to collaborate with development teams, vendors, and stakeholders in the dynamic healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive application support, including training staff and resolving technical issues.<br>• Conduct root-cause analysis for incidents and problems to reduce system downtime.<br>• Collaborate with application development teams to address critical and high-priority issues.<br>• Engage with vendors to resolve system-related concerns as necessary.<br>• Troubleshoot application-related issues using queries, logs, and other technical tools.<br>• Manage content and user access for collaboration tools such as SharePoint and Teams.<br>• Develop automated workflows using Power Automate to streamline processes across applications.<br>• Document and maintain knowledge base articles, including troubleshooting guides and best practices.<br>• Gather and analyze system requirements while validating functionality and data integrity of new systems.<br>• Assist in quality assurance activities, including testing scenarios and change request preparation.

• Proven experience with Cisco, Citrix, and Cloud technologies.<br>• Strong knowledge of Dell and Firewall technologies.<br>• Proficiency in troubleshooting technical issues and providing customer support.<br>• Familiarity with computer hardware and software systems.<br>• Excellent communication skills and ability to deliver exceptional customer service.<br>• Experience with QA management and quality assurance processes.<br>• Ability to work collaboratively with cross-functional teams and vendors.<br>• Strong analytical skills to interpret data and support decision-making.

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