<p>We are looking for a Division Controller to oversee financial operations and provide strategic guidance for our client within the manufacturing industry. Based ON SITE in Cambridge, Ontario, this role requires an experienced and detail-oriented individual with a strong background in plant accounting, reporting, and budgeting. The successful candidate will lead a small team and ensure compliance with financial regulations while driving efficiency and accuracy in all processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage financial reporting processes, including month-end close.</p><p>• Oversee costing practices, ensuring accuracy through detailed oversight.</p><p>• Conduct detailed profitability analyses and provide actionable recommendations to improve financial performance.</p><p>• Develop comprehensive forecasts and budgets, taking ownership of the planning process.</p><p>• Prepare tax returns and estimated tax provisions while coordinating submission processes.</p><p>• Facilitate audits and ensure compliance with all relevant regulations and standards.</p><p>• Lead weekly management reporting to provide insights and updates to managers.</p><p>• Handle intercompany charges with precision and compliance.</p><p>• Drive special projects to improve financial operations and support strategic initiatives.</p>
We are looking for a dedicated Account Manager to join our team in Toronto, Ontario. In this role, you will focus on providing tailored insurance and financial solutions to medical professionals, ensuring their unique needs are met. This position offers an opportunity to work in a collaborative and dynamic environment where growth and flexibility are valued.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients, addressing their needs and providing personalized insurance and financial solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and satisfaction for medical professionals.<br>• Conduct regular meetings and consultations to assess client requirements and recommend suitable products.<br>• Monitor and analyze client accounts to identify opportunities for additional services or improvements.<br>• Utilize CRM systems to track interactions and maintain accurate client records.<br>• Provide training and support to clients on available insurance and financial planning tools.<br>• Work proactively to achieve sales targets and contribute to overall company growth.<br>• Stay informed about industry trends and changes to offer relevant advice to clients.<br>• Prepare detailed reports and presentations for clients to communicate solutions effectively.<br>• Participate in team meetings and contribute ideas to enhance service offerings.
We are looking for an experienced Finance Manager to join our team in Toronto, Ontario. In this long-term contract role, you will play a key part in overseeing financial planning and analysis, operational finance, and commercial functions. This position offers an excellent opportunity to contribute to strategic decision-making and drive financial performance.<br><br>Responsibilities:<br>• Manage financial planning and analysis activities, ensuring accurate forecasting and budgeting processes.<br>• Oversee operational finance tasks, including P& L management and trade spend analysis.<br>• Collaborate with sales and commercial teams to provide financial insights and support decision-making.<br>• Implement and maintain effective accounting and financial reporting systems.<br>• Conduct ad hoc financial analyses to address specific business needs and opportunities.<br>• Ensure compliance with financial regulations and internal policies.<br>• Optimize finance operations to enhance efficiency and accuracy.<br>• Lead the preparation of detailed financial reports for stakeholders.<br>• Develop and maintain strong relationships with cross-functional teams to facilitate collaboration.<br>• Monitor financial performance and recommend strategies for improvement.
We are looking for a detail-oriented Financial Analyst to join our team on a long-term contract basis in Markham, Ontario. In this role, you will use your analytical expertise to support operational and financial teams by delivering structured, data-driven insights that enable informed decision-making. This position offers a unique opportunity to work within the wood and furniture manufacturing industry, focusing on optimizing processes and identifying cost efficiencies.<br><br>Responsibilities:<br>• Conduct in-depth analyses of operational processes, including delivery and installation, to identify inefficiencies and recommend cost-saving measures.<br>• Collaborate with project managers and department heads to provide real-time financial insights and structured data for decision-making.<br>• Utilize ERP systems, including Oracle-based software, to organize and format data effectively, addressing budget variances and project-level issues.<br>• Support finance and operations teams by interpreting data and presenting actionable recommendations.<br>• Work closely with IT and other departments to ensure data is accurately integrated and formatted for analysis.<br>• Assist in monthly reporting processes, highlighting financial discrepancies and suggesting improvements.<br>• Provide ad hoc financial reporting and analysis as required by management.<br>• Leverage tools like Microsoft Excel and Power BI to create clear and insightful reports.<br>• Facilitate communication between various departments to enhance cross-functional efficiency.<br>• Monitor project budgets and address real-time variances to ensure financial alignment.
<p>Our client a well established medium sized public accounting firm based in North GTA is looking for a Tax Manager specializing in SR& ED to join their firm. In this role, you will play a critical part in guiding clients through the SR& ED tax incentive process, ensuring compliance and maximizing benefits. This position offers an opportunity to collaborate with a team of professionals while leveraging your expertise in tax and financial matters.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate and identify activities eligible for SR& ED tax incentives for clients.</p><p>• Prepare and oversee technical reports and supporting documentation to facilitate SR& ED claims.</p><p>• Represent clients in discussions with government authorities regarding SR& ED matters.</p><p>• Provide expert advice and serve as a technical resource for clients and internal teams on SR& ED policies.</p><p>• Lead teams in understanding SR& ED program requirements, with emphasis on financial and tax-related aspects.</p><p>• Manage client engagements by preparing detailed summaries of SR& ED expenses and ensuring thorough reviews.</p><p>• Collaborate with tax and assurance teams to prepare and verify SR& ED tax incentive claims.</p><p>• Keep management and team members informed of progress and address significant issues in a timely manner.</p><p>• Perform additional duties as required to support SR& ED-related processes.</p>
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
<p>Robert Half is partnering with a client in North York, Ontario, to identify a dedicated Compliance Officer who will play an integral role in supporting the organization’s risk and compliance practices. This position involves close collaboration with the Chief Compliance Officer to ensure the company consistently meets all regulatory requirements and upholds high internal standards. The successful professional will have the opportunity to contribute to a dynamic, growth-focused environment that values innovation, best practices, and ongoing process improvement.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and assess new client documentation to verify compliance with applicable regulations and internal standards.</li><li>Work closely with the marketing team to evaluate and approve marketing materials and online content for regulatory adherence.</li><li>Maintain comprehensive records of compliance-related policies, procedures, and responsibilities as detailed within the organizational compliance calendar.</li><li>Track and document employee compliance activities, including personal trading monitoring and acknowledgment forms.</li><li>Conduct monthly reviews focused on Anti-Money Laundering (AML) and Anti-Terrorism financing compliance.</li><li>Coordinate with IT to oversee and document the annual cybersecurity assessment process.</li><li>Develop, update, and deliver training materials that promote compliance awareness throughout the organization.</li><li>Assist with oversight of business operations, including fund accounting and trust accounting for pooled investment funds.</li><li>Support the preparation and completion of third-party due diligence, regulatory surveys, and external audit requests.</li><li>Liaise with regulatory bodies, addressing inquiries and supplying required documentation as needed.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Manager, Financial Reporting</p><p><strong>Reports To:</strong> Director, Financial Reporting</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a talented and detail-oriented Manager, Financial Reporting that will be responsible for internal and external financial reporting, compliance with internal controls, and delivering accurate financial information. Leads a team of 2–3 professionals and collaborates with senior management and auditors.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage a small financial reporting team.</li><li>Prepare annual and quarterly MD& A, consolidated financial statements, and related reports.</li><li>Oversee monthly internal financial presentations and analysis.</li><li>Consolidate quarterly forecasts and budgets; prepare board and audit committee reports.</li><li>Liaise with external auditors for quarterly and annual reviews.</li><li>Ensure internal control compliance and support related documentation.</li><li>Research complex accounting issues and provide policy guidance.</li><li>Analyze and interpret financial data for decision-making.</li><li>Set reporting deadlines and coordinate with business units.</li></ul>
We are looking for a skilled Payroll Administrator to join our team on a contract basis for three months. Based in East York, Ontario, this role involves managing full-cycle payroll operations for a diverse workforce, including retail employees. If you have a strong background in payroll processes and proficiency with Workday systems, we encourage you to apply.<br><br>Responsibilities:<br>• Process full-cycle payroll for all employees, ensuring accuracy and compliance with regulations.<br>• Manage payroll operations using Workday systems, including data input and reporting.<br>• Handle payroll for retail employees, addressing any specific requirements.<br>• Ensure timely payment processing and resolve discrepancies as needed.<br>• Administer employee benefits and deductions within payroll systems.<br>• Maintain accurate payroll records and ensure confidentiality.<br>• Generate detailed payroll reports and provide insights to management.<br>• Collaborate with HR and accounting teams to streamline payroll processes.<br>• Stay updated on Canadian payroll legislation and practices to ensure compliance.
<p>Our team is seeking a dedicated Payroll Manager to lead payroll operations and ensure timely and accurate processing of bi-weekly pay for over 10,000 staff in a multi-union and multi-site environment, The ideal candidate will combine expertise in payroll processing, compliance, and team leadership to support our company’s continued growth and operational excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee all aspects of payroll processing, provide disbursement approval per the Signing Authority Policy, and ensure the timely submission of all payroll-related statutory filings, remittances, and payments to government agencies and other entities, such as Taxes, CPP, EI, WSIB and EHT</li><li>Maintain compliance with ongoing, ad hoc and complex taxation issues, including the accurate assessment of taxable benefits, and year-end reporting for T4s and T4As</li><li>Manage payroll staff and provide training, leadership, and support as needed.</li><li>Prepare and review key payroll reports for finance and HR, including earnings, deductions, and compliance audits.</li><li>Collaborate cross-functionally with HR, Finance, and IT teams to resolve payroll-related questions and issues.</li><li>Develop and implement process improvements for payroll efficiency, accuracy, and security.</li><li>Develop, maintain and execute the payroll business continuity plan (PBCP).</li></ul><p> </p><ul><li>Handle confidential information with the utmost discretion and professionalism.</li><li>Stay current on regulatory changes, legislative changes, policy changes, and collective bargaining agreement modifications impacting payroll, and ensure the leadership, employees, payroll staff and other key stakeholders are effectively informed.</li></ul><p><br></p>
<p>Are you a new graduate from College or University from accounting, math, stats or business program with 1 to 2 years work experience in a professional environment? Are you looking for a contract opportunity with a global organization to get your 'foot in the door'? This is an upcoming opportunity for you to join an award winning organization on a special financial services project. You will get more experience in financial services risk - one of the fastest growing segments in banking and finance. This organization has a proven track record of providing outstanding training for early career starters wanting to jump start their career in Financial Services Risk.</p>
We are looking for an experienced Vendor Management Specialist to join our team in Markham, Ontario. In this role, you will oversee and optimize our vendor relationships, ensuring compliance with our Vendor Management Framework while supporting contract owners throughout the vendor lifecycle. You will play a pivotal role in developing processes, maintaining vendor records, and fostering efficient procurement practices to drive organizational success.<br><br>Responsibilities:<br>• Ensure compliance with the organization's Vendor Management Framework throughout all vendor-related activities.<br>• Provide guidance and support to contract owners during the vendor lifecycle, including procurement, due diligence, contract management, and performance monitoring.<br>• Develop and enhance tools, processes, and systems to streamline vendor management activities.<br>• Maintain and update the vendor register and inventory, ensuring data accuracy and accessibility.<br>• Assist contract owners in evaluating vendor risks and implementing appropriate mitigation strategies.<br>• Facilitate training sessions to improve understanding and application of the Vendor Management Framework.<br>• Generate insights and performance reports to optimize vendor spending and decision-making processes.<br>• Oversee timely contract renewals to ensure uninterrupted service delivery.<br>• Collaborate with business units and subject matter experts to address non-compliance or contract breaches.<br>• Update contract records to reflect vendor offboarding and contract terminations.
<p><strong>Key Responsibilities:</strong></p><p><strong>Editorial Content Development (35%)</strong></p><ul><li>Develop, plan, and manage strategies and production for principal communication and marketing channels.</li><li>Create and maintain email marketing content calendars; coordinate with internal stakeholders for integrated promotion of products and services.</li><li>Oversee the organization’s primary member print publication, including editorial contributions.</li><li>Manage content for community platforms, working with external writers to deliver timely and engaging articles.</li><li>Produce multi-media materials such as speeches, scripts, and presentations as needed.</li><li>Present creative strategies and operational plans to leadership for review.</li></ul><p><strong>Editing / Subject Matter Expertise (30%)</strong></p><ul><li>Review and edit content organization-wide for adherence to CP Style, brand standards, and tone.</li><li>Collaborate with subject matter experts to translate technical topics for wider audiences.</li><li>Edit contributed content from partnering organizations to ensure quality and alignment.</li><li>Apply a customer-focused perspective to editorial processes, maintaining both contributor and brand integrity.</li></ul><p><strong>Strategic Creative Marketing Content (20%)</strong></p><ul><li>Identify and pursue innovative advertising opportunities and lead-generation channels.</li><li>Plan and execute targeted outbound campaigns to key influencer audiences, including HR, accounting, and related fields.</li><li>Track and report on advertising budgets and campaign performance, sharing insights and improvements.</li><li>Partner with product and marketing teams for cohesive promotions.</li><li>Support the execution of special projects and creative strategies in partnership with the PR team.</li><li>Lead copywriting and creative asset development with design teams.</li></ul><p><strong>Financial and Administrative (15%)</strong></p><ul><li>Support the achievement of significant annual revenue targets across memberships, development, designations, and events.</li><li>Assist with ongoing budget management and reporting.</li><li>Monitor and gain approvals for expenses, ensuring accurate tracking and reporting.</li><li>Deliver regular updates on campaign and project metrics using relevant KPIs.</li></ul><p><strong>Other Key Duties:</strong></p><ul><li>Communicate directly with a broad member and stakeholder base.</li><li>Liaise and negotiate with consultants, writers, and vendors to deliver on-brand, on-time, and within-budget content solutions.</li><li>Lead and manage communications activations through cross-functional collaboration.</li><li>Work closely with both internal and external partners (including freelancers and agencies) on deliverables.</li></ul><p> </p><p> </p><p><br></p>
<p>We are looking for an experienced Insurance Defence Legal Assistant to join our client in Toronto, Ontario. This long-term contract position is ideal for someone with a strong attention to detail, a solid background in legal administration, and a thorough understanding of the Rules of Civil Procedure. The successful candidate will play a key role in supporting lawyers and ensuring the efficient management of legal tasks in a hybrid work environment.</p><p><br></p><p>Responsibilities:</p><p>• Track deadlines, send reminders, and assist lawyers in preparing and filing timely responses.</p><p>• Draft, review, and proofread legal correspondence, documents, and forms to ensure accuracy and professionalism.</p><p>• Coordinate and schedule events such as examinations for discovery, motions, mediations, and settlement conferences.</p><p>• Prepare and organize legal briefs, records, releases, consents, and settlement disclosure notices.</p><p>• Conduct timely and accurate court filings while adhering to procedural requirements.</p><p>• Maintain organized physical and electronic filing systems to ensure easy access to case information.</p><p>• Transcribe dictation and produce error-free legal documents.</p><p>• Provide administrative support, including file management, accounting tasks, and ensuring compliance with client protocols and firm procedures.</p><p>• Update and manage lawyers' calendars to keep track of appointments and deadlines.</p><p>• Perform other legal and administrative tasks as required to support daily operations.</p>
<p>Reporting to the Director of Operations Finance, this position will work closely with site leadership to provide financial analysis and analytical support, in tandem with deploying results. The role actively collaborates to drive growth, efficiency, and improve profitability. Responsible for performing weekly, monthly, and yearly deliverables, supporting cross-functional departments in data driven decision-making. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Prepare weekly reports for facility management, understand financial impacts deriving from operational activities.</p><p>· Responsible for accurate month-end closing activities, financial statement reporting, forecasting and monthly analysis of results to budget, forecast, and prior year. Evaluate variances to understand driving factors, support and making recommendations for actions and improvements.</p><p>· Aid efficiency enhancements through comprehensive analysis of business performance (operational and financial), identifying risks and opportunities, alongside highlighting tendencies.</p><p>· Understand both raw material and product movements throughout, while performing raw material mass balances and yield reporting, aligning to financials. </p><p>· Engage in annual budgeting process with site leadership and provide additional analysis on operational impacts to other facilities and areas of the business.</p><p>· Ensure ERP entries are compliant and consistent, actively review production orders, understand inventory movements, lead product costing, and advise on best practices for various cost accounting tasks. </p><p>· Contribute to implementation of new reporting at the facility and educate applicable department(s) on methodologies.</p><p>· Various ad-hoc reporting and analysis, as required.</p>
<p><strong>Job Title: IT Consultant – SAP Technology Audit</strong></p><p><strong>Location:</strong> Toronto client – Fully Remote Role</p><p><strong>Contract Type:</strong> [Contract / Full-Time]</p><p><strong>Duration:</strong> 6 months</p><p><strong>Contract Pay Range:</strong> $75-85/hour</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>IT Consultant</strong> for an existing vacant role, to support and conduct a <strong>technology-focused audit of SAP systems</strong>. This role requires a strong understanding of IT infrastructure, system recovery processes, and enterprise technology audits.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Implement and support IT tasks related to a new SAP implementation</li><li>Review and audit SAP technology components, including system configuration, integrations, and compliance with IT standards.</li><li>Identify risks, gaps, and improvement opportunities in SAP and related IT processes.</li><li>Document findings and provide actionable recommendations for system optimization and compliance.</li><li>Collaborate with internal teams and stakeholders to ensure smooth execution of audit and recovery processes.</li></ul><p><strong>Required Skills & Experience</strong></p><ul><li>Strong background in <strong>IT infrastructure and system recovery tools</strong>.</li><li>Hands-on experience with <strong>SAP technology</strong> (Basis, integrations, or technical audits).</li><li>Knowledge of <strong>IT compliance standards</strong> and risk management practices.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to communicate technical findings in clear, business-friendly language.</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented Payroll Assistant to join our client's team in Toronto, Ontario. In this long-term contract role, you will support payroll operations by collecting and verifying data, ensuring accuracy in payroll-related tasks, and collaborating with team members to maintain smooth processes. This position is ideal for individuals with experience in payroll functions and familiarity with systems like ADP Workforce Now.</p><p><br></p><p>Responsibilities:</p><p>• Gather and review employee data to ensure accuracy and completeness for payroll processing.</p><p>• Assist in managing payroll-related tasks, including verifying hours worked and identifying discrepancies.</p><p>• Support the administration of benefits programs by maintaining accurate records and resolving inquiries.</p><p>• Collaborate with the payroll team to ensure compliance with company policies and government regulations.</p><p>• Maintain confidentiality while handling sensitive employee information.</p><p>• Monitor payroll schedules and deadlines to ensure timely submissions.</p><p>• Provide assistance with audits and reporting requirements as needed.</p><p>• Address payroll-related questions and provide clear communication to employees.</p><p>• Utilize ADP Workforce Now to support payroll activities and streamline processes.</p>
<p>We are seeking an experienced Treasury Director to lead and manage treasury functions within our client’s Canadian banking subsidiary legal entities. This is a critical leadership role focused on funding, liquidity, and asset-liability management, including interest rate risk, financial risk management programs, and compliance with regulatory expectations.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and enhance balance sheet and financial risk management programs, including regulatory stress testing.</li><li>Develop, maintain, and refine treasury risk management frameworks to meet evolving Basel and OSFI requirements.</li><li>Manage funding programs and develop strategies to optimize interest expense and spread revenue across various banking products.</li><li>Analyze, report, and recommend actions on interest rate exposures and liquidity risk metrics.</li><li>Ensure robust investment composition and strategies for high quality liquid asset holdings.</li><li>Participate in internal product interest rate setting and asset liability management committees.</li><li>Oversee budgeting and forecasting for funding and interest expense, collaborating across finance and business lines.</li><li>Support and execute regulatory processes, and provide responsive exam support.</li><li>Contribute to regulatory reviews, audits, and compliance requirements (including BCP, BIA, RCSA).</li><li>Provide updates and presentations to leadership and governance committees.</li><li>Lead and mentor professional treasury staff.</li></ul><p><br></p>
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Guelph, Ontario. This role requires expertise in managing payroll processes for Ontario-based employees, ensuring accuracy and compliance with relevant regulations. The ideal candidate will excel in handling full-cycle payroll for a diverse workforce, including salaried and commissioned employees.<br><br>Responsibilities:<br>• Manage full-cycle payroll processes for Ontario employees, including salaried and commissioned staff.<br>• Process bi-weekly payroll with precision and ensure compliance with provincial regulations.<br>• Reconcile payroll data to maintain accuracy and address discrepancies promptly.<br>• Utilize ADP Workforce Now or similar systems to administer payroll operations effectively.<br>• Collaborate with HR to ensure proper handling of employee benefits and deductions.<br>• Calculate and process commissions accurately for eligible employees.<br>• Maintain detailed payroll records and generate reports as required.<br>• Ensure compliance with employment laws and payroll regulations specific to Ontario.<br>• Provide support during audits and resolve payroll-related inquiries from employees.
We are looking for a dedicated Payroll Systems and Reporting Specialist to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will play a key part in managing payroll operations and ensuring compliance with all relevant policies, regulations, and standards. You will also be responsible for maintaining system integrity, supporting organizational goals, and delivering excellent service to stakeholders.<br><br>Responsibilities:<br>• Conduct full-cycle biweekly payroll processing for a large workforce, ensuring accuracy and compliance.<br>• Manage special payroll runs, including off-cycle payments, retroactive adjustments, and government or third-party-funded payments.<br>• Process sensitive transactions such as termination payouts, severance, retirement allowances, and other non-routine payments.<br>• Oversee the administration of T4A payments, including those for students, fellows, and contractors.<br>• Execute high-volume payroll transactions efficiently by utilizing system uploads and automated processes.<br>• Prepare payment requisitions and coordinate reimbursements, including system entries and deposits.<br>• Reconcile pre-authorized debit withdrawals for employee benefits and pensions during leave periods.<br>• Perform routine audits and troubleshoot payroll errors to ensure accuracy and operational excellence.<br>• Identify areas for process improvement and collaborate on solutions to enhance efficiency.<br>• Provide guidance and support to stakeholders, including resolving complex payroll issues.
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
