30 results for Communications Manager in Markham, ON

Manager - Contact Centre Operations Quality

Markham, ON
onsite
Permanent
95000.00 - 105000.00 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-09-15T18:48:40Z

Accounts Payable Analyst

Mississauga, ON
remote
Temporary
30.00 - 32.00 CAD / Hourly
We are looking for an experienced Accounts Payable Analyst to join a busy finance team on a Contract basis. This opportunity is suited to a detail-oriented individual who can manage high-volume accounts payable activities across multiple entities while maintaining accuracy, timeliness, and strong financial controls. The role combines hands-on transaction processing with payment review, issue resolution, and day-to-day support for broader AP operations in a global environment. Responsibilities:• Manage end-to-end accounts payable activities for multiple business entities, ensuring invoices, expenses, and payments are processed accurately and on schedule.• Review and release payment batches, confirm banking information, and verify that payment amounts and currencies align with supporting documentation.• Process a large monthly volume of supplier invoices, employee expense claims, non-purchase-order transactions, and corporate card charges while meeting service expectations.• Apply correct coding to invoices and expenses, including general ledger accounts, budgets, and capital allocations, to support accurate financial reporting.• Use ERP and expense management systems to complete payment processing, vendor history reviews, month-end activities, and data reconciliation tasks.• Monitor transactions across a broad range of currencies and identify discrepancies related to payment details, exchange considerations, or supporting records.• Support accounts payable operations across global entities, including reconciling entity-specific expenses and addressing invoices submitted in foreign languages.• Partner with the Accounts Payable Manager and internal stakeholders to clear backlogs, resolve vendor concerns, and provide guidance to team members.• Assist with month-end close requirements by completing reconciliations, adjustments, and follow-up items within tight reporting timelines.• Contribute to evolving workflows and system integrations by helping maintain smooth processing and reliable controls across connected platforms.
2026-09-10T18:04:17Z

Manager of Accounting

Mississauga, ON
onsite
Permanent
120000.00 - 130000.00 CAD / Yearly
We are looking for an experienced Manager of Accounting to lead and oversee a dynamic team in Mississauga, Ontario. This role requires a strong leader who can manage multiple accounting functions, ensure timely financial reporting, and implement effective internal controls. If you are passionate about driving efficiency and maintaining accuracy in financial operations, we encourage you to apply. Responsibilities:• Supervise and mentor a team of five accounting professionals, including specialists in payroll, accounts payable, accounts receivable, general accounting, and an accounting supervisor.• Oversee the month-end close process to ensure accurate and timely completion across all areas of accounting.• Prepare and review financial statements, including income statements, balance sheets, and cash flow statements, adhering to relevant compliance standards.• Manage forecasting for the balance sheet, perform account reconciliations, and conduct variance analysis to support financial planning.• Implement and maintain robust internal controls to protect company assets and ensure accurate financial data.• Utilize accounting software systems to streamline operations and improve efficiency.• Coordinate with payroll and accounts payable teams to ensure accuracy in payments and reporting.• Collaborate with other departments to support budgeting processes and financial reviews.• Ensure compliance with organizational policies and accounting standards.• Proactively identify opportunities for process improvements within the accounting function.
2026-09-15T14:23:47Z

Web Content Manager

Toronto, ON
onsite
Temporary
31.66 - 36.66 CAD / Hourly
We are looking for a Web Content Manager to join a senior care organization in Toronto, Ontario on a long-term contract basis. In this role, you will help shape and maintain a public-facing website by delivering high-quality content updates, supporting new page launches, and improving the overall digital experience for users. The position calls for a blend of technical web knowledge, strong attention to detail, and a user-focused mindset to ensure the site remains accessible, engaging, and high performing. Responsibilities: • Manage ongoing website updates, create new pages, and refresh existing sections to meet business and stakeholder needs. • Coordinate digital work through project tracking tools, support quality assurance activities, and uphold web governance and brand standards across the site. • Collaborate with external development partners on front-end and back-end website enhancements, integrations, and technical delivery. • Oversee and support web environments across development, testing, staging, and production to help maintain stable site operations. • Improve website performance by addressing page speed issues, troubleshooting content or functionality problems, and correcting broken links or media assets. • Maintain and monitor integrations with connected digital platforms and business systems to support a seamless online experience. • Contribute to the rollout of newly developed web pages and digital content intended to strengthen usability, accessibility, and conversion performance.
2026-09-10T23:46:24Z

Project Accountant

Toronto, ON
onsite
Temporary
20.59 - 23.84 CAD / Hourly
We are looking for a Project Accountant to join a finance team in Toronto, Ontario on a Long-term Contract basis. In this role, you will support project leaders and internal stakeholders with billing, cost control, financial tracking, and project administration across a portfolio of active assignments. This position is well suited to someone with strong attention to detail, solid Excel skills, and prior exposure to project-based accounting in a services setting. The initial term is expected to run for 3 to 6 months, with the possibility of extending into a permanent opportunity. Responsibilities: • Provide financial and administrative support to Project Managers from project kickoff through completion, helping maintain accurate records at each stage. • Create and update project files in the accounting system to ensure budgets, billing details, and supporting information are current. • Prepare and issue monthly client invoices with a focus on accuracy, timeliness, and alignment with project terms. • Examine project financial results, identify variances or concerns, and share relevant insights with internal stakeholders. • Process disbursements and project-related invoices each month while maintaining complete documentation. • Coordinate sub-consultant invoicing activities, reconcile submitted charges, and monitor costs against approved project budgets. • Facilitate timely payment to consultants in accordance with contractual payment practices and internal procedures. • Assist project teams with budget preparation, financial analysis, and recurring or ad hoc reporting requirements. • Maintain compliance with established accounting policies, procedures, and controls across all assigned projects.
2026-09-11T14:43:38Z