2 results for Desktop Support Analyst in Burlington, ON

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-26T00:00:00Z

Cloud Systems Analyst

North York, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term Contract position is ideal for someone who combines strong cloud platform knowledge with hands-on experience in endpoint management, automation, identity services, and secure system operations. The successful candidate will help maintain scalable cloud-based services, improve operational processes, and contribute to stable day-to-day platform performance. Responsibilities:• Monitor cloud-based services and endpoint environments to identify performance issues, track system health, and support timely incident response.• Manage and support cloud-hosted desktop and endpoint environments to ensure reliable availability, efficient resource utilization, and consistent operational performance.• Create and maintain automation workflows using PowerShell and Microsoft platform technologies to streamline provisioning, configuration, and ongoing operational support.• Support endpoint lifecycle management activities including provisioning, onboarding, offboarding, patching, software deployment, and compliance management.• Coordinate deployment activities across cloud-based environments while helping reduce service interruptions and improve service reliability.• Maintain accurate configuration management practices to support consistency, traceability, and controlled technology changes.• Work with security-focused standards and technical controls to help protect endpoints, cloud services, identity platforms, and operational assets.• Use Atlassian Jira to document tasks, track technical issues, and collaborate effectively with cross-functional stakeholders.• Support cloud platform improvements and assist with infrastructure, endpoint, and identity-related changes across Microsoft and cloud-based technologies.
2026-08-27T00:00:00Z