3 results for Noc Technician in Brampton, ON

IT Support Engineer

Etobicoke, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
This role would require 5-days in office and our client is based in Etobicoke. We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment. Responsibilities:• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.
2026-04-30T15:33:46Z

Systems Administrator

Kitchener, ON
onsite
Contract / Temporary
43.00 - 60.00 CAD / Hourly
OverviewThis is an active contract opportunity with our client based in Kitchener and is fully onsite. We are seeking an Infrastructure Systems Engineer to support and enhance enterprise infrastructure across on-premises and cloud environments. This role will focus on infrastructure design, automation, security, high availability, disaster recovery, and operational excellence within a fast-paced enterprise environment. Key Responsibilities<ul><li>Support and maintain enterprise infrastructure including Hyper-V, Active Directory, Azure/Entra, DNS, DHCP, Microsoft 365, Exchange Online, Teams, backup/recovery, and network/security systems.</li><li>Design, implement, and optimize scalable, secure, and highly available infrastructure solutions.</li><li>Lead infrastructure modernization and automation initiatives using PowerShell, Python, and Ansible.</li><li>Manage disaster recovery, backup, business continuity, and infrastructure security processes.</li><li>Monitor system performance, capacity, availability, and reliability across enterprise environments.</li><li>Provide technical leadership, documentation, and mentorship to IT team members.</li><li>Participate in a 24/7/on-call support environment as required. </li></ul>
2026-05-21T20:29:08Z

IT Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T18:04:09Z