4 results for Senior Call Centre Specialist jobs

Senior Contract Specialist

Prince George, BC
remote
Temporary
40 - 52 CAD / Hourly
We are looking for an experienced Senior Contract Specialist to support mining operations and project activity in British Columbia. This Long-term Contract opportunity will focus on shaping commercial agreements from planning through completion while helping the business make informed, compliant purchasing decisions. The role suits a detail-oriented individual who can balance risk, stakeholder needs, and vendor relationships in a fast-paced industrial environment. Responsibilities: • Direct competitive sourcing activities, including RFQs and RFPs, from initial scope development through vendor selection, award, and finalized agreement execution. • Draft, assess, maintain, and conclude a broad range of commercial agreements, including fixed-price, unit-based, reimbursable, and amended contract structures. • Review pricing models, commercial submissions, and cost details to support fair, compliant, and commercially effective procurement outcomes. • Lead negotiations with suppliers and contractors to secure practical terms, balanced obligations, and appropriate risk allocation. • Oversee changes, amendments, and contract revisions to ensure documentation remains accurate and aligned with business and commercial requirements. • Track supplier performance, critical dates, deliverables, and contractual obligations to help ensure all parties meet agreed commitments. • Identify and escalate legal, commercial, and contractual concerns, particularly where terms fall outside standard expectations or present elevated risk. • Work closely with operations, maintenance, projects, finance, and external vendors to align agreements with operational needs and resolve contract-related issues. • Maintain complete contract files, logs, and audit-ready records, while using ERP and contract management tools to preserve data quality, reporting accuracy, and visibility of contract status. • Apply AI-enabled tools where appropriate to improve contract administration efficiency, reporting, and document management processes.
2026-09-04T00:00:00Z

Senior SAP Analyst

Toronto, ON
onsite
Permanent
130000 - 160000 CAD / Yearly
This job posting is for a current vacancy with our client. We are partnering with a globally recognized professional services organization that is in the midst of a major SAP transformation and looking to add a Senior SAP Analyst to their growing team. This is an exciting opportunity for someone who wants to help build an SAP function from the ground up, shape governance and processes, and play a key role in a critical SAP program. You'll join a fast-moving environment where there is no established playbook. The team is evolving quickly and they're looking for someone who thrives in ambiguity, is naturally curious, highly self-sufficient, and enjoys solving problems that don't have obvious answers. What you will do and how you will make an impact …<ul><li>You will be the go-to expert for finance-related ERP processes, helping ensure the platform effectively supports accounting, purchasing, project accounting, billing, and reporting activities.</li><li>Partnering with business leaders to evaluate operational challenges, identify process improvement opportunities, and design scalable solutions that support future growth.</li><li>Translating business requirements into practical system configurations and process improvements while balancing user experience, governance, controls, and long-term sustainability.</li><li>Leading discussions with stakeholders across Finance, Operations, Technology, and external partners to drive alignment on priorities, solution design, and process evolution.</li><li>Supporting a major ERP deployment and stabilization effort, helping the organization transition into new ways of working while addressing complex business and system issues.</li><li>Analyzing recurring business and system challenges, identifying root causes, and implementing improvements focused on efficiency, automation, and user adoption.</li><li>Collaborating with technical teams, architects, and implementation partners to ensure solutions are integrated, scalable, and aligned with business objectives.</li></ul>Why we are excited about you …<ul><li>You're the type of person who doesn't wait for someone else to solve the problem. You enjoy digging into complex business challenges, connecting the dots, and finding practical solutions</li><li>You thrive in environments where there isn't a predefined playbook. Rather than being intimidated by ambiguity, you're energized by the opportunity to build, influence, and improve.</li><li>You're naturally curious, continuously looking for better ways of working, leveraging new technologies, automation opportunities, and innovative approaches to drive efficiency and effectiveness.</li><li>You're comfortable taking ownership, making recommendations, and seeing initiatives through to completion.</li></ul>
2026-08-20T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key ResponsibilitiesClaims Coordination<ul><li>Draft and prepare professional correspondence using Microsoft Word.</li><li>Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.</li><li>Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.</li><li>Maintain accurate records and ensure documents are processed and distributed within required timelines.</li><li>Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.</li></ul>
2026-09-01T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-03T00:00:00Z