<p>Our client is looking for a dedicated <strong>Customer Service Representative</strong> to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to inquiries on membership, registration, and services.</li><li>Escalate complex issues while maintaining ownership of resolution.</li><li>Assist with applications and online systems.</li><li>Review documentation for accuracy and compliance.</li><li>Process renewals and administrative updates.</li><li>Maintain accurate records in internal systems.</li><li>Prepare correspondence and reports.</li><li>Monitor queues and ensure timely responses.</li><li>Identify process improvements to enhance service.</li><li>Participate in team meetings and training.</li></ul>
<p>Our client is looking for a highly organized and detail-oriented <strong>Registration Program Coordinator</strong> to join their team in Edmonton, Alberta. This role supports the end-to-end registration process, ensuring accurate application review, efficient inquiry handling, and smooth workflow coordination. The ideal candidate is organized, detail-oriented, and a strong communicator who manages priorities effectively and performs well under pressure.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and review applications, ensuring completeness and accuracy.</li><li>Respond to inquiries and guide applicants on requirements and status.</li><li>Coordinate with team members to maintain efficient workflows.</li><li>Track high volumes of applications and maintain organized records.</li><li>Address concerns professionally, using conflict resolution skills.</li><li>Provide support and guidance throughout the application process.</li><li>Collaborate with stakeholders to meet quality and program goals.</li><li>Use Aptify/CRM systems to manage data and workflows.</li><li>Schedule meetings and support administrative coordination.</li><li>Maintain strong organization and attention to detail.</li></ul>
