5 results for Help Desk Tier 1 jobs

Help Desk Analyst I

Brampton, ON
onsite
Contract / Temporary
25 - 35 CAD / Hourly
We are looking for a Help Desk Analyst to join a global IT support team in Brampton, Ontario on a 3 month Contract basis to start. This position focuses on delivering responsive technical assistance for end users, preparing and deploying hardware, and supporting day-to-day service desk operations across a high-volume environment. The ideal candidate is comfortable working with both Windows and Mac devices and can resolve a broad range of access, application, and workstation issues with professionalism and efficiency. This is a contract role located in Brampton, Ontario, looking for an individual available to start working immediately. Responsibilities:• Provide front-line technical support by handling a steady volume of service requests and resolving issues related to applications, user access, and operating systems.• Set up, deploy, and replace computer hardware for end users while ensuring devices are configured and ready for use.• Support employee onboarding and offboarding by preparing equipment, managing account-related tasks, and coordinating access changes.• Troubleshoot desktop and laptop problems across Windows and Mac environments, escalating complex issues when required.• Use the Freshservice ticketing platform to document incidents, update request status, and maintain accurate support records.• Deliver deskside and remote assistance to users in a global IT environment, ensuring timely and effective issue resolution.• Assist with device refresh activities by preparing replacement equipment, migrating users to updated hardware, and minimizing disruption.• Work with technologies such as Active Directory, Microsoft tools, Citrix, and Cisco-related systems to support end-user connectivity and access needs.
2026-06-11T00:00:00Z

Desktop Support Technician

Prince George, BC
onsite
Contract to Hire
25 - 28 CAD / Hourly
OverviewOur Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity. This role is fully onsite and requires hands-on experience supporting end users in a corporate environment. Responsibilities<ul><li>Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment</li><li>Support operating systems, Microsoft 365, and other business applications</li><li>Troubleshoot and resolve technical issues independently, escalating when required</li><li>Manage and respond to service requests via phone, email, walk-ins, and ServiceNow</li><li>Install, configure, and maintain hardware, operating systems, and software applications</li><li>Troubleshoot network connectivity and related issues</li><li>Administer user accounts and support a client-server environment</li><li>Identify recurring issues and implement long-term solutions to improve stability</li><li>Ensure timely resolution of tickets while maintaining strong customer service standards</li></ul>
2026-05-28T00:00:00Z

Desktop Support Analyst

New Westminster, BC
onsite
Contract / Temporary
19.7885 - 22.913 CAD / Hourly
OverviewWe are seeking a Desktop Support for a short-term engagement to provide day-to-day technical support in a small office environment (under 50 users). This role will focus on maintaining smooth operations, supporting end users, and managing a simple ticketing system.This is a great opportunity for someone who enjoys straightforward support work in a well-documented environment with minimal complexity. Key Responsibilities<ul><li>Provide Tier 1 / Tier 2 technical support to internal users (approximately 50 employees)</li><li>Manage and respond to support requests through a simple, open-source ticketing system</li><li>Troubleshoot common hardware, software, and connectivity issues</li><li>Support Microsoft Office applications and general desktop environments</li><li>Assist with basic user account management and access requests</li><li>Follow and leverage existing IT documentation to resolve issues efficiently</li><li>Perform light system maintenance and ensure smooth day-to-day IT operations</li></ul>
2026-06-12T00:00:00Z

Desktop Support Analyst

Victoria, BC
onsite
Contract / Temporary
23.75 - 27.5 CAD / Hourly
Overview:We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup. <ul><li>Provide onsite desktop and end-user support across multiple business entities</li><li>Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)</li><li>Configure, deploy, and maintain desktops, laptops, and peripherals</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Handle and prioritize tickets through the Freshservice ticketing system</li><li>Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)</li><li>Manage users and access within Active Directory</li><li>Assist with network-related troubleshooting (Cisco Meraki environment)</li><li>Maintain documentation and ensure best practices are followed across all entities</li></ul>
2026-06-10T00:00:00Z

Deal Desk Analyst

Vancouver, BC
onsite
Contract / Temporary
35 - 45 CAD / Hourly
We are looking for a detail-oriented Deal Desk Analyst to join a software organization in Vancouver, British Columbia on a Long-term Contract basis. In this role, you will support complex commercial reviews, assess pricing and contract structures, and help sales teams move opportunities forward while protecting compliance and profitability. This position is ideal for someone who can balance analytical thinking, sound judgement, and cross-functional collaboration in a fast-paced environment. Responsibilities: • Examine proposed customer agreements to confirm they align with approved pricing frameworks, historical account activity, and internal commercial standards. • Assess discount requests, non-standard pricing, and contract exceptions, then provide clear guidance to sales teams when adjustments are required. • Develop financial evaluations that help leadership understand deal profitability, risk exposure, operational impact, and overall business value. • Review quotes for compliance with revenue recognition rules and internal policy, ensuring accurate documentation before approval. • Act as a central partner for sales by coordinating with finance, legal, and order management to help advance strategic and high-value opportunities. • Support the preparation of contract documents and related approvals so transactions can move efficiently toward signature and booking. • Verify that required authorizations for pricing, discounts, and contractual terms are properly obtained and recorded. • Identify process gaps and recommend practical improvements that strengthen deal review workflows, policy adherence, and operational consistency.
2026-06-12T00:00:00Z