On behalf of our client, we are seeking an IT Support Specialist to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This contract opportunity has an initial term of 3-months and will work full-time on-site in Vancouver, BC. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>

Qualifications<ul><li>2+ years of experience in IT support, help desk, IT operations, or junior systems administration.</li><li>Diploma or degree in Information Technology, Computer Science, or a related discipline.</li><li>Strong troubleshooting, problem-solving, and customer service skills.</li><li>Experience working with an ITSM or ticketing platform.</li><li>Working knowledge of Windows, macOS, Microsoft 365, Teams, Exchange, SharePoint, OneDrive, and Azure-based services.</li><li>Familiarity with Active Directory, Entra ID, Group Policy, MFA, and identity/access management.</li><li>Experience with PowerShell and/or workflow automation tools is an asset.</li><li>General understanding of networking concepts including DNS, DHCP, VLANs, routing, switching, firewalls, VPNs, and wireless networks.</li><li>Exposure to virtualization, backup, and disaster recovery technologies such as VMware or Veeam is beneficial.</li><li>Valid driver's licence and ability to travel locally when required.</li></ul>

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Vancouver, BC
onsite
Temporary
20 - 25 CAD / Hourly
On behalf of our client, we are seeking an IT Support Specialist to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This contract opportunity has an initial term of 3-months and will work full-time on-site in Vancouver, BC. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-14T00:00:00Z

IT Support Specialist Job in Vancouver, BC | Robert Half