5 results for Help Desk Technician Ii jobs

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000 - 65000 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-07T00:00:00Z

Desktop Support Analyst

Concord, ON
onsite
Temporary
23 - 26 CAD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance for end users in Ontario. This long-term contract opportunity is ideal for someone who enjoys solving hardware, software, and workplace technology issues while delivering responsive, detail-oriented support. The successful candidate will help maintain day-to-day desktop operations, support Microsoft Office 365 environments, and contribute to a stable and efficient user experience across the organization. Responsibilities: • Deliver hands-on and remote support for desktops, laptops, peripherals, and common workplace technology issues. • Troubleshoot problems related to Microsoft Office 365 applications, user access, and general productivity tools. • Set up, configure, and deploy end-user hardware and software for new hires, existing staff, and replacement devices. • Respond to service requests in a timely manner, document incidents clearly, and follow issues through to resolution. • Diagnose system, connectivity, and device performance concerns and escalate complex matters when required. • Perform routine maintenance, updates, and basic asset support to help keep desktop environments operating effectively. • Assist employees with account-related concerns, application usage questions, and day-to-day technical guidance. • Collaborate with internal teams to support consistent IT service delivery and minimize disruption to business operations.
2026-07-23T00:00:00Z

Sr. Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: Our client is looking for a Senior Client Services IT Technician to play a key role in supporting and maintaining IT environments across a diverse client base. In this position, you will combine advanced technical troubleshooting skills with a strong commitment to customer service, ensuring reliable and efficient technology operations while resolving complex technical challenges.Key responsibilities include:<ul><li>Serving as the primary point of contact for end-user support through in-person, phone, and remote channels</li><li>Providing troubleshooting and resolution for hardware, software, and network-related issues</li><li>Completing system installations, maintenance activities, and performance optimizations</li><li>Diagnosing and resolving LAN/WAN connectivity issues and supporting third-party applications and systems</li><li>Conducting follow-up with users to confirm successful issue resolution and overall satisfaction</li><li>Identifying client requirements and recommending appropriate IT solutions</li><li>Maintaining accurate ticket documentation and assisting with billing-related records</li></ul>WHY THIS ROLE?Join a growing and dynamic organization where you'll have the opportunity to make a meaningful contribution through your technical expertise and client service capabilities. Working with a broad range of clients and technologies, you'll gain valuable hands-on experience in a collaborative and supportive environment. In addition to a competitive salary and comprehensive benefits package, the organization is committed to professional development and maintaining a healthy work-life balance. If you're eager to take the next step in your IT career and enjoy solving complex technical challenges, this opportunity is for you.
2026-07-22T00:00:00Z

Bilingual Help Desk Analyst

North York, ON
remote
Temporary
25 - 35 CAD / Hourly
We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy. Responsibilities:• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.
2026-07-15T00:00:00Z

IT Support Specialist

Ottawa, ON
onsite
Permanent
90000 - 120000 CAD / Yearly
A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs. This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support. Key Responsibilities<ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
2026-07-10T00:00:00Z