<p>We are looking for an experienced Help Desk Analyst II to join our team in Toronto, Ontario. This long-term contract position offers an excellent opportunity to contribute to impactful technical projects within the healthcare industry. The role requires strong communication skills and the ability to provide exceptional technical support while assisting with a Windows 11 upgrade across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 2 technical support, addressing hardware, software, and network issues in a timely manner.</p><p>• Assist in the deployment and migration of PCs from Windows 10 to Windows 11 across various locations.</p><p>• Facilitate user data backup and profile migration to ensure smooth transitions during upgrades.</p><p>• Troubleshoot and resolve issues related to Active Directory, Cisco technologies, and Citrix environments.</p><p>• Travel between the main site and satellite offices.</p><p>• Offer deskside support to users, ensuring all systems function optimally and efficiently.</p><p>• Manage patching and updates using tools like Intune for seamless system operations.</p><p>• Collaborate with cross-functional teams to address IT concerns and implement solutions.</p><p>• Adapt to flexible shift schedules, including potential overtime, to accommodate departmental needs.</p><p>• Document technical processes and maintain detailed records for reference and reporting purposes.</p>
<p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
<p><strong>IT Support Technician – Remote Mine Site (BC)</strong></p><p> <strong>Fly-in / Fly-out | 2 Weeks On / 2 Weeks Off | 12-Hour Shifts</strong></p><p> <strong>Contract: April – July | Travel, Camp & Meals Covered</strong></p><p><br></p><p>We’re looking for an <strong>IT Support Technician</strong> to support technology operations at a <strong>remote mining site in Northern British Columbia</strong>. This role will act as the <strong>primary on-site IT contact</strong>, providing hands-on technical support and maintaining site infrastructure.</p><p>The position follows a <strong>2 weeks on / 2 weeks off rotation</strong>. During each rotation, one week will overlap with another IT resource on site, with the second week operating more independently while collaborating with the Vancouver-based IT team remotely.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide onsite <strong>desktop and end-user support</strong></li><li>Install, configure, and maintain <strong>endpoints, servers, and network infrastructure</strong></li><li>Troubleshoot <strong>hardware, software, and connectivity issues</strong></li><li>Support site technologies such as <strong>wireless networks, CCTV, cabling, and radio systems</strong></li><li>Coordinate with the <strong>central IT team and vendors</strong> to resolve issues</li></ul>
<p>This job posting is for a current contract vacancy with our client. We are looking for a hands-on Infrastructure Systems Administrator to support and maintain enterprise IT systems across a North American environment. This role is ideal for someone who enjoys solving complex technical issues, working across infrastructure technologies, and contributing to large-scale enterprise initiatives. You will play a key role in maintaining core systems, supporting infrastructure operations, and helping drive modernization initiatives including ERP and enterprise platform migrations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for enterprise IT infrastructure, including servers, user accounts, and core services.</li><li>Act as a Tier 2 escalation point, troubleshooting infrastructure issues and supporting both in-house and remote users across Canada.</li><li>Install, maintain, and support systems across Canada and the U.S. while ensuring adherence to IT standards and best practices.</li><li>Monitor infrastructure alerts and maintain accurate documentation for incidents, requests, and resolutions.</li><li>Collaborate with infrastructure teams including systems, networking, virtualization, and backup to resolve issues and support technical initiatives.</li><li>Participate in enterprise technology projects, including ERP migrations and IT platform modernization.</li><li>Perform infrastructure lifecycle management, including server builds, OS upgrades, vulnerability remediation, and hardware replacements.</li><li>Assist with automation and scripting efforts to improve operational efficiency.</li><li>Occasionally provide onsite infrastructure or network support within the GTA when required.</li></ul><p><br></p>
<p>If you already live on Vancouver Island, you know how great it is. And perhaps you don’t live there quite yet, but you have been looking for your chance to make the move? Well this is a full-time IT administration position based with a well-established company in Victoria, BC. Is this the chance you’ve been waiting for? </p><p><br></p><p>This is a full-time career opportunity with a long-standing industrial company that is part of a bigger company with several global offices. This position will be based in the Victoria office where you will take care of all the computer systems for approximately 50 staff. And you’ll be working collaboratively with a team of other IT people, based in the other global offices</p><p><br></p><p>This position includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>This IT position would best be suited for a Jack-or-Jill-of-all-Trades who loves doing a variety of different duties every day. On some days you may be more focused on building some new workstations and setting up new user accounts. On other days you may be doing some projects related to upgrading physical infrastructure. And as you can imagine, the main reason to have a person physically stationed in Victoria is to provide a high-level of personal service to the users there (rather than manage everything remotely from Vancouver). So you’ll spend a good part of your day getting to know your co-workers and their computing needs. </p><p><br></p><p>You will be working primarily with Microsoft Windows-based systems, including Active Directory, Outlook, Office 365, and Microsoft Azure, etc. The engineers whom you support often use specialized software applications that may require some additional support or configuration (e.g. CAD software, MRP software, etc)</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities in BC and across Western Canada.</p><p><br></p><p>If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>THE ROLE:</strong></p><p>We are seeking a skilled<strong> IT Technical Analyst</strong> to join our team on a long-term contract in Calgary, Alberta. In this role, you will provide hands-on technical support and help maintain the performance and reliability of systems, devices, and applications used across the organization. You will work closely with end users and internal IT teams to troubleshoot issues, deploy technology, and support day-to-day operations. This is a hands-on role suited for someone who enjoys problem-solving, supporting users, and continuously improving technical environments.</p><p><em>What you’ll do:</em></p><ul><li>Provide Tier I and Tier II support for desktops, laptops, tablets, mobile devices, peripherals, and video conferencing systems.</li><li>Install, configure, and support business applications including Microsoft Office 365, Adobe Professional Suite, and SAP Client GUI.</li><li>Troubleshoot and maintain computer systems including printers, scanners, and other specialized hardware.</li><li>Deliver end-user support through phone, remote desktop, and onsite assistance.</li><li>Manage Windows device imaging, deployment, and workstation configuration.</li><li>Analyze and troubleshoot network systems including LAN, WAN, and internet connectivity.</li><li>Perform routine network maintenance to ensure reliable system performance.</li><li>Maintain documentation for technical procedures, configurations, and troubleshooting steps.</li><li>Track and manage support tickets while working to improve resolution times and service delivery.</li></ul><p><strong>WHY THIS ROLE?</strong></p><ul><li>Join a global leader in the agriculture industry with approximately 25,000 employees worldwide.</li><li>Largest producer of potash by capacity and a leading producer of nitrogen and phosphate.</li><li>Supports a major agriculture retail network serving over 500,000 growers globally.</li><li>Work with a purpose-driven organization focused on growing the world from the ground up.</li><li>Safety and integrity are core values, with a strong commitment to ensuring employees go home safely every day.</li><li>Collaborative culture that values innovation, inclusion, and diverse perspectives.</li></ul>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
