<p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
<p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office.</p><p><br></p><p>What you will do and how you will make an impact …</p><p><br></p><ul><li>Provide user support for Office 365 and Windows products.</li></ul><p><br></p><ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul><p><br></p><ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul><p><br></p><ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul><p><br></p><ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul><p><br></p><ul><li>Document processes and issues and manage their inventory.</li></ul><p><br></p><ul><li>Onboard and offboard users and manage user accounts and access.</li></ul><p><br></p><p><br></p><p>Why we are excited about you …</p><p><br></p><ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul><p><br></p><ul><li>You are proactive and curious, and are eager to learn.</li></ul><p><br></p><ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul><p><br></p>
<p>A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.</p><p><br></p><p>This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.</p><p>Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
<p><strong>THE ROLE:</strong></p><p>Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!</p><p><em>Key Responsibilities</em></p><ul><li>Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs</li><li>Logging, tracking, prioritizing, and escalating support tickets as required</li><li>Manage employee identities on Microsoft 365 and other SaaS solutions</li><li>Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance</li><li>Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes</li><li>Assisting with IT security practices, backups, and governance records</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!</p>
We are looking for a Technical Service Coordinator to support service operations in Mississauga, Ontario. This Long-term Contract position is ideal for someone who can keep service activity organized, respond quickly to changing priorities, and maintain clear communication between customers, technicians, and internal teams. The successful candidate will help drive timely issue resolution, accurate documentation, and consistent service delivery in a fast-paced support environment.<br><br>Responsibilities:<br>• Oversee the full lifecycle of service requests by logging, updating, and monitoring tickets to ensure work is completed accurately and on time.<br>• Assign field or technical resources according to urgency, availability, and service commitments while balancing daily workload demands.<br>• Build and revise technician schedules and service routes to accommodate priority changes, delays, and new requests throughout the day.<br>• Track open work orders closely, follow up on outstanding items, and confirm that service records are complete and properly documented.<br>• Provide clear status updates to customers, technicians, and internal stakeholders to keep all parties informed of progress and next steps.<br>• Maintain detailed service information, including notes, task updates, and job-related records, to support operational accuracy.<br>• Assist with reporting activities, customer follow-ups, and the preparation of information required for invoicing and billing processes.<br>• Apply company service procedures and quality expectations consistently to support reliable and compliant service delivery.
<p>This is a great opportunity to join a growing, nationally recognized organization in a newly created Applications Support Specialist role. You’ll play a key part in supporting both internal corporate teams and a distributed franchise network across Canada, helping ensure business applications and integrations are reliable, well supported, and continuously improving.</p><p><br></p><p>This role is well suited for someone who enjoys variety, problem solving, and working in a lean, fast paced environment. You’ll be involved in front line application support, system integrations, internal tools, and automation initiatives, while working closely with a small, collaborative IT team. You’ll support a mix of business applications and internally developed tools, contribute to integration work including API and EDI based connections, and help improve data flow across systems. As the role evolves, you’ll also be involved in automation and AI enabled initiatives designed to reduce manual effort and improve operational efficiency.</p><p><br></p><p>Core working hours for this position are 8:30-5:00 pm PST. The role is currently remote based within Canada. However, ideally, candidates will reside within the BC Lower Mainland or Fraser Valley region and are comfortable working primarily onsite from the head office located in Surrey, BC, with one day working for home. This is a busy, hands-on role that requires enthusiasm, accountability, and a willingness to stay the course on longer running initiatives. You’ll join a team that works hard, supports one another, values teamwork and commitment, and still knows how to have fun along the way.</p><p><br></p><p>This is a full-time position and includes a competitive base salary, paid vacation, and extended health and dental benefits.</p>
