We are looking for an experienced Application Support Engineer to join our team in Toronto, Ontario. This is a long-term contract position where you will play a key role in providing technical support for applications on the Microsoft Windows platform. The role offers a mix of on-premises and remote work, with the opportunity to take on responsibilities independently once trained.<br><br>Responsibilities:<br>• Provide application support on the Microsoft Windows platform, ensuring smooth operation and troubleshooting issues as they arise.<br>• Assist with overflow support tasks when the primary support team is engaged with higher-priority issues.<br>• Act as the main support contact during the final three weeks of December, managing IT-related customer tasks during this quieter period.<br>• Collaborate with the Support Manager and other team members to resolve technical challenges efficiently.<br>• Participate in training sessions to familiarize yourself with internal systems and processes.<br>• Handle customer inquiries with professionalism, ensuring high levels of satisfaction and timely issue resolution.<br>• Monitor and maintain system compatibility with Cisco, Citrix, Dell, and Firewall technologies.<br>• Troubleshoot hardware and software issues, providing effective and timely resolutions.<br>• Offer remote support two days a week after gaining adequate training and demonstrating competency.

• Minimum of 5 years of experience in application support, specifically with the Microsoft Windows platform.<br>• Familiarity with Cisco, Citrix, Dell, and Firewall technologies.<br>• Strong troubleshooting skills, with the ability to resolve both hardware and software issues.<br>• Excellent customer service and communication skills to handle client interactions effectively.<br>• Knowledge of cloud technologies is an asset, though not mandatory.<br>• Experience in legal or personal injury sectors is a plus but not required.<br>• Ability to work on-premises as needed, with flexibility for remote work after training.<br>• Availability to work during December without taking time off, except for statutory holidays.

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