We are looking for an experienced Accounts Receivable Supervisor/Manager to lead billing and collections operations for a dynamic organization in the education sector. In this role, you will oversee a team of professionals to ensure accurate invoicing, efficient collections, and excellent customer service. This is a contract-to-permanent position located in Toronto, Ontario, offering an opportunity to make a meaningful impact while driving operational excellence.<br><br>Responsibilities:<br>• Supervise and mentor a team of billing and collections staff, fostering a collaborative and high-performing work environment.<br>• Establish and monitor monthly and quarterly collection targets while analyzing key performance metrics to improve outcomes.<br>• Manage escalated customer disputes, investigating issues and negotiating resolutions to ensure satisfaction.<br>• Oversee compliance with internal billing policies, procedures, and data privacy standards, ensuring all processes are documented and up-to-date.<br>• Prepare detailed performance reports and forecasts, highlighting risks and recommending strategies to minimize receivable balances.<br>• Build and maintain strong relationships with families and internal stakeholders to address complex account concerns effectively.<br>• Identify opportunities for process automation and workflow enhancements to improve efficiency and reduce outstanding balances.<br>• Ensure seamless communication and coordination with external legal or third-party collection agencies when required.

• Bachelor’s degree or diploma in Business, Finance, Accounting, or a related field.<br>• Minimum of 3–5 years of experience in billing, collections, or accounts receivable, including supervisory or team leadership roles.<br>• Proficiency in billing and collections systems, credit card and pre-approved payment handling, and dispute resolution processes.<br>• Advanced knowledge of Microsoft Dynamics, Microsoft Business Central, and the Microsoft 365 suite.<br>• Strong leadership skills with the ability to coach and develop team members to achieve performance goals.<br>• Excellent communication skills for engaging with families, stakeholders, and internal teams.<br>• Proven problem-solving abilities, including effective negotiation and decision-making in high-pressure situations.<br>• Familiarity with collections automation tools and CRM systems is an asset.

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