<p><strong>We are partnering with a well renowned owner managed business looking for a Dispatcher to join their growing team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary 65-75K</p><p>-Full benefits + Group RRSP's</p><p>-3 weeks vacation + 5 sick days</p><p>-Free parking</p><p>-Excellent leader team</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Schedule and dispatch technicians for service calls or maintenance tasks based on their availability, skills, and location</p><p>• Maintain a real-time calendar of technician assignments to prevent overlaps and delays</p><p>• Collect detailed information from customers about their service needs and relay it to technicians</p><p>• Create, update, and close work orders within dispatching software, ensuring accuracy for billing and inventory tracking</p><p>• Monitor technicians during their service appointments and adjust schedules dynamically to address changes or emergencies</p><p>• Communicate with technicians, management, and customers to ensure a seamless flow of information</p><p>• Resolve logistical challenges, such as last-minute scheduling changes or resource conflicts, to minimize disruptions</p><p>• Coordinate inventory needs by ensuring technicians have necessary parts or supplies before dispatch</p><p>• Utilize dispatch software to optimize schedules and generate reports on service efficiency for managerial review</p><p>• Support billing processes by ensuring completed work orders are properly documented and addressing billing-related inquiries</p>

<p><strong>Qualifications:</strong></p><p><br></p><p>• Experience in a HVAC organization is a strong asset</p><p>• Minimum of 3 years of experience in a dispatch role</p><p>• Strong knowledge of Microsoft Excel and other scheduling or dispatching software</p><p>• Ability to multitask and manage time effectively in a fast-paced environment</p><p>• Problem-solving skills to address scheduling conflicts and logistical challenges</p><p>• Familiarity with safety standards and regulations in service operations</p><p>• Detail-oriented with a focus on accuracy in documentation and reporting</p>

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