We are looking for a dedicated Bilingual Customer Service team member to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives, ensuring that inquiries and orders are handled effectively in both English and French. This is a long-term contract position offering a dynamic opportunity to work in a collaborative and customer-focused environment. Responsibilities: • Deliver attentive and empathetic customer service to both customers and sales representatives. • Accurately process orders, manage accounts, and address customer inquiries with efficiency. • Monitor and manage multiple email inboxes to ensure timely action on requests and orders. • Assist new customers and guide them through the online ordering portal to ensure a seamless experience. • Record, document, and resolve customer and sales interactions, escalating issues to appropriate departments when necessary. • Oversee daily sales orders and transactions, ensuring all activities are completed accurately and on time. • Identify opportunities for upselling or cross-selling products and services during customer interactions. • Collaborate with cross-functional teams to enhance processes and complete tasks efficiently. • Adhere to company policies, customer service standards, and quality assurance guidelines. • Proactively suggest improvements to workflows and present ideas to leadership for consideration.

• Fluency in both English and French, with excellent verbal and written communication skills in both languages. • A college diploma, university degree, or equivalent post-secondary education. • Experience working in a team-oriented, collaborative environment with a strong focus on engagement. • Proficiency in using order management systems such as SAP or similar tools, with the ability to navigate multiple systems confidently. • Strong organizational skills and attention to detail when processing customer requests and orders. • Ability to handle customer concerns and complaints with professionalism and empathy. • Familiarity with Microsoft Outlook and other office tools for managing workflows. • Proven ability to identify opportunities for process improvements and contribute to enhancing operational efficiency.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. This job posting is for a current vacancy with our client. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.

Markham, ON
remote
Temporary
25.00 - 28.00 CAD / Hourly
We are looking for a dedicated Bilingual Customer Service team member to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives, ensuring that inquiries and orders are handled effectively in both English and French. This is a long-term contract position offering a dynamic opportunity to work in a collaborative and customer-focused environment. Responsibilities: • Deliver attentive and empathetic customer service to both customers and sales representatives. • Accurately process orders, manage accounts, and address customer inquiries with efficiency. • Monitor and manage multiple email inboxes to ensure timely action on requests and orders. • Assist new customers and guide them through the online ordering portal to ensure a seamless experience. • Record, document, and resolve customer and sales interactions, escalating issues to appropriate departments when necessary. • Oversee daily sales orders and transactions, ensuring all activities are completed accurately and on time. • Identify opportunities for upselling or cross-selling products and services during customer interactions. • Collaborate with cross-functional teams to enhance processes and complete tasks efficiently. • Adhere to company policies, customer service standards, and quality assurance guidelines. • Proactively suggest improvements to workflows and present ideas to leadership for consideration.
2025-12-02T15:27:20Z

Bilingual Customer Service Iii - Cad Job in Markham | Robert Half