<p>Are you a tech-savvy problem solver looking to make an impact in the IT field? We’re seeking a proactive and skilled <strong>Help Desk Analyst</strong> to join our client's dynamic team in <strong>Kitchener, Ontario</strong>. As a valued member, you’ll play a pivotal role in delivering exceptional technical support, ensuring seamless operations while swiftly addressing hardware and software challenges.</p><p>This fast-paced role calls for outstanding communication skills, a solid foundation in IT systems, and the ability to manage multiple priorities effectively while contributing to a collaborative environment.</p><p><br></p><p><strong>Role Requirements:</strong></p><ul><li>Candidates must possess a <strong>valid driver’s license</strong> and <strong>access to their reliable vehicle</strong>.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Diagnose, resolve, and provide solutions for technical issues related to <strong>hardware</strong>, <strong>software</strong>, and <strong>network connectivity</strong>.</li><li>Deliver expert-level support for <strong>Microsoft Windows 10</strong> and the <strong>Microsoft Office Suite</strong>, optimizing system performance and reliability.</li><li>Perform diagnostic and repair services for desktop and laptop <strong>hardware</strong>, ensuring operational continuity.</li><li>Leverage IT ticketing systems to <strong>track</strong>, <strong>prioritize</strong>, and <strong>manage service requests efficiently</strong>.</li><li>Investigate and mitigate <strong>network-related problems</strong>, including connectivity and device communication issues.</li><li>Support and manage <strong>Active Directory</strong>, printers, and other critical components in the IT infrastructure.</li><li>Utilize <strong>Agile methodologies</strong>, like Scrum, to streamline task management and enhance efficiency.</li><li>Provide technical guidance for <strong>Mac computers</strong> and other devices as required.</li><li>Conduct regular system checks to maintain a <strong>secure</strong>, optimized, and reliable IT environment.</li><li>Collaborate closely with team members to implement solutions that enhance operations and support IT processes.</li></ul><p><br></p>

<p>• Minimum of 4+ years of experience in an IT support or help desk role.</p><p>• Proficiency in troubleshooting and repairing computer hardware, including desktops and laptops.</p><p>• Strong knowledge of Microsoft Windows 10, Office 365, and IT ticketing systems.</p><p>• Familiarity with Active Directory, network architecture, and TCP/IP protocols.</p><p>• Ability to manage and prioritize multiple tasks in a dynamic work environment.</p><p>• Excellent verbal and written communication skills for effective user support.</p><p>• Experience with Agile methodologies, particularly Scrum, is an asset.</p><p>• Understanding of Mac computers and their integration within IT systems.</p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>