<p>Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.</p><p>• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.</p><p>• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.</p><p>• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.</p><p>• Provide deskside support to end-users, addressing software and hardware concerns promptly.</p><p>• Document and escalate complex technical issues as needed, ensuring efficient resolution.</p><p>• Assist in maintaining and upgrading IT equipment to meet operational demands.</p><p>• Support the implementation of Cisco and Citrix technologies within the workspace.</p><p>• Maintain a high level of service while interacting with a diverse group of onsite users.</p><p>• Adhere to security and compliance standards when handling IT assets.</p>

<p><b>Qualifications:</b></p><p>• Proven experience in troubleshooting and supporting computer hardware, including desktops and laptops.</p><p>• Familiarity with Dell technologies and Windows operating systems.</p><p>• Basic knowledge of Cisco and Citrix technologies.</p><p>• Strong understanding of deskside support practices and procedures.</p><p>• Ability to work effectively in a manufacturing and engineering environment.</p><p>• Excellent problem-solving skills and attention to detail.</p><p>• Strong communication skills to collaborate with team members and end-users.</p><p>• An entry-level technical background with a willingness to learn and adapt.</p><p><br></p><p>If this position interests you, please do not hesitate and apply online today!</p><p><br></p><p><strong>Job Reference Number: </strong>0013287948</p>

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