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2 results for Bilingual Help Desk Analyst in Don Mills, ON

Senior IT Support Specialist

Toronto, ON
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
This job posting is for a current vacancy with our client. Our client, a well-established and growing organization within the financial services sector, is seeking a Senior IT Support Specialist (Bilingual) to join their Toronto-based IT team. This is an exciting opportunity for an experienced IT support professional who enjoys solving complex technical issues, mentoring junior team members, and serving as a trusted technology partner to employees and business stakeholders. This individual will act as a key escalation resource, providing high-touch support while helping to drive operational excellence across the IT support function. This role is highly visible within the organization and will support employees at all levels, including senior leadership and executives. The ideal candidate is customer-focused, collaborative, and takes pride in delivering exceptional service. What you will do and how you will make an impact … <ul><li>Act as the primary escalation point for complex technical issues raised by the Helpdesk team.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.</li><li>Provide support for Windows environments, Microsoft 365 applications, Exchange, MFA solutions, remote access tools, printers, scanners, VOIP phones, conferencing systems, and other end-user technologies.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and software applications.</li><li>Take ownership of incidents and service requests from initial intake through resolution, ensuring accurate and detailed ticket documentation.</li><li>Mentor and support junior IT team members, serving as an informal leader and go-to technical resource.</li><li>Coordinate onboarding activities, including workstation setup, equipment deployment, and IT orientation for new employees.</li><li>Provide support to both internal employees and external business users through phone, email, in-person, and remote support channels.</li><li>Assist with cloud-based applications, secure messaging platforms, advisor portals, and authentication technologies.</li><li>Collaborate closely with infrastructure, security, and operations teams to troubleshoot and resolve issues.</li><li>Occasionally travel to support other Canadian office locations as required.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li><li>You are proactive and curious, and are eager to learn.</li><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li><li>You are exceptionally organized and diligent with ticket documentation.</li></ul>
2026-07-24T13:58:43Z

Payroll Analyst

Toronto, ON
onsite
Temporary
35.00 - 50.00 CAD / Hourly
We are looking for a Bilingual Payroll Analyst to support payroll operations for our client in Toronto, Ontario (1 day in week per office, 4 days remote). This Long-term Contract opportunity is ideal for someone who combines strong technical payroll knowledge with hands-on experience using leading payroll and accounting platforms. The successful candidate will help ensure employees are paid accurately and on time while supporting compliance, benefits administration, and payroll reporting. Responsibilities:• Assist with payroll system updates or related process changes as needed while minimizing disruption to ongoing operations.• Process bi-weekly payroll for a large, multi-provincial payroll across Canada• Handle employee payroll inquiries through ticketing system• Pull and balance employee hours• Verify payroll taxes and ensure payroll accuracy• Process union payroll across multiple unions• Collaborate with internal stakeholders to address payroll inquiries and improve day-to-day payroll processes.
2026-08-12T17:34:02Z