We are looking for a motivated and results-driven Call Center Specialist to join our team in Burlington, Ontario. In this contract position, you will play a key role in reaching out to prospective students and supporting a financial planning course campaign. This role requires excellent communication skills, a collaborative attitude, and the ability to work efficiently in a fast-paced office environment.<br><br>Responsibilities:<br>• Conduct outbound calls to a provided list of prospective students, ensuring attentive and courteous communication.<br>• Engage with individuals to promote the financial planning course and provide relevant information.<br>• Track and report daily progress, including the number of calls made, conversations held, and outcomes achieved.<br>• Maintain detailed records of interactions using customer relationship management (CRM) tools.<br>• Collaborate with team members to optimize outreach strategies and improve campaign efficiency.<br>• Handle inquiries and address concerns raised by prospective students with care and precision.<br>• Follow established scripts and guidelines while adapting your approach to meet individual needs.<br>• Ensure compliance with company policies and maintain a high standard of customer service.<br>• Utilize computer programs and systems effectively to support daily tasks and reporting.<br>• Contribute to a positive and productive team environment by sharing insights and feedback.

• Minimum of 1 year of experience in a call center or customer service role.<br>• Strong verbal and written communication skills to engage effectively with diverse audiences.<br>• Proficiency in using CRM tools and customer service software.<br>• Familiarity with financial services or related industries is an asset.<br>• Ability to handle both inbound and outbound calls efficiently.<br>• Skilled in managing complaints and resolving issues with a calm and detail-oriented approach.<br>• Competence in using office functions and computer programs to support daily operations.<br>• A team-oriented mindset with the ability to work collaboratively while meeting individual goals.

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