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Medical Customer Service Representative in San Francisco, CA

Medical Customer Service Representative job description

The medical customer service representative provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical medical customer service representative duties:

Respond to patient and provider inquiries regarding appointments, billing and insurance coverageVerify patient information and update records in electronic health systemsAssist with scheduling appointments and coordinating services across departmentsResolve billing questions and escalate complex issues to appropriate teamsCommunicate clearly and professionally with patients, providers and insurance representativesMaintain compliance with HIPAA and other regulatory requirements during all interactionsDocument all customer interactions and ensure accurate data entrySupport administrative tasks related to patient services and revenue cycle processes

Looking for a medical customer service representative or a medical customer service representative job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a medical customer service representative.Search medical customer service representative openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Medical Customer Service Representative in San Francisco, CA

57120 - 72080

Low
57120
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
64600
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
72080
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title Low Mid High Medical Coding Manager 90780 103020 117300 Certified Professional Coder 72760 83980 98260 Credentialing Specialist 60520 66640 78540 Insurance Authorization Specialist 55760 61540 67320 Intake/Admissions Specialist 54740 58140 63240 Patient Access/Services Specialist 51680 57120 62220 Medical Scheduler 52020 55080 59500 Medical Data Entry Specialist 49300 54400 60860 Insurance Verification Specialist 51000 57800 64600 Insurance Referral Coordinator 50320 54400 62220 Patient Registration Specialist 49980 58140 65280 Health Information Management Specialist 47260 53720 63920 Electronic Medical Records Specialist 45900 48960 53040

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