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Medical Customer Service Representative in Rochester, NY

Medical Customer Service Representative job description

The medical customer service representative provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical medical customer service representative duties:

Respond to patient and provider inquiries regarding appointments, billing and insurance coverageVerify patient information and update records in electronic health systemsAssist with scheduling appointments and coordinating services across departmentsResolve billing questions and escalate complex issues to appropriate teamsCommunicate clearly and professionally with patients, providers and insurance representativesMaintain compliance with HIPAA and other regulatory requirements during all interactionsDocument all customer interactions and ensure accurate data entrySupport administrative tasks related to patient services and revenue cycle processes

Looking for a medical customer service representative or a medical customer service representative job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a medical customer service representative.Search medical customer service representative openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Medical Customer Service Representative in Rochester, NY

41160 - 51940

Low
41160
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
46550
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
51940
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title Low Mid High Medical Coding Manager 65415 74235 84525 Certified Professional Coder 52430 60515 70805 Credentialing Specialist 43610 48020 56595 Insurance Authorization Specialist 40180 44345 48510 Intake/Admissions Specialist 39445 41895 45570 Patient Access/Services Specialist 37240 41160 44835 Medical Scheduler 37485 39690 42875 Medical Data Entry Specialist 35525 39200 43855 Insurance Verification Specialist 36750 41650 46550 Insurance Referral Coordinator 36260 39200 44835 Patient Registration Specialist 36015 41895 47040 Health Information Management Specialist 34055 38710 46060 Electronic Medical Records Specialist 33075 35280 38220

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