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Medical Customer Service Representative in Detroit, MI

Medical Customer Service Representative job description

The medical customer service representative provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical medical customer service representative duties:

Respond to patient and provider inquiries regarding appointments, billing and insurance coverageVerify patient information and update records in electronic health systemsAssist with scheduling appointments and coordinating services across departmentsResolve billing questions and escalate complex issues to appropriate teamsCommunicate clearly and professionally with patients, providers and insurance representativesMaintain compliance with HIPAA and other regulatory requirements during all interactionsDocument all customer interactions and ensure accurate data entrySupport administrative tasks related to patient services and revenue cycle processes

Looking for a medical customer service representative or a medical customer service representative job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a medical customer service representative.Search medical customer service representative openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Medical Customer Service Representative in Detroit, MI

44100 - 55650

Low
44100
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
49875
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
55650
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

 Job title Low Mid High Medical Coding Manager 70088 79538 90563 Certified Professional Coder 56175 64838 75863 Credentialing Specialist 46725 51450 60638 Insurance Authorization Specialist 43050 47513 51975 Intake/Admissions Specialist 42263 44888 48825 Patient Access/Services Specialist 39900 44100 48038 Medical Scheduler 40163 42525 45938 Medical Data Entry Specialist 38063 42000 46988 Insurance Verification Specialist 39375 44625 49875 Insurance Referral Coordinator 38850 42000 48038 Patient Registration Specialist 38588 44888 50400 Health Information Management Specialist 36488 41475 49350 Electronic Medical Records Specialist 35438 37800 40950

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The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
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