CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis. Creating innovative and highly usable solutions for business, technical and functional goalsWorking closely with the development team to test and implement solutions for efficiency, stability and increased process performanceActing as a liaison in resolving customer issues by partnering with other service and technical teamsProviding advice to business and technology teams on CRM best practices Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your customer relationship management business analyst recruitment needs.
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Salary for CRM Business Analyst
$93,250 - $133,500
25th percentile
$93,250
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
$113,250
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
$133,500
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Applications Architect $134,750 $163,250 $195,500 Mobile Applications Developer $122,250 $144,750 $171,750 Senior Software Engineer $120,000 $146,000 $175,250 Software Engineer $108,500 $129,250 $152,500 Software Developer $105,000 $128,750 $150,750 Developer/Programmer Analyst $94,750 $120,500 $142,250 ERP Integration Manager $120,500 $153,250 $187,500 ERP Technical Developer $111,250 $136,500 $159,500 ERP Analyst $105,750 $128,000 $151,750 ERP Business Analyst $95,750 $116,500 $139,250 CRM Developer $104,500 $125,750 $149,000
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